We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,743 reviews.
It was easy to arrange, fast and a lot cheaper than I expected to deliver a package from England to Hong Kong.
29/08/23 by David Reid
My parcel was due to be delivered on Friday last week but it still hasn’t been delivered. Their customer service is non-existent. I waited for 30 minutes on live chat with no response.
29/08/23 by Amna Siddiq
The delivery took 5 working days when I had booked it for 2
29/08/23 by PJ
I used Evri as courier option and my item has still not arrived and Evri’s customer service has been appalling. I have been attempting to get updates from their customer service team however no real answers given. Would never use again.
28/08/23 by Customer
Very easy to use , great tips for packaging and measuring. Collection bang on time , couldn’t fault the service
28/08/23 by customer
Procedure quite simple. Label printing straightforward
28/08/23 by Geoff Jones
All collected and delivered as arranged
28/08/23 by Jacqueline Sunderland
Every time I send a parcel abroad contact details for the person are never on the sheets just 00000000 ridiculous I have emailed Parcel Monkey several times never get a reply very poor customer service it’s like ok we have had your money now we don’t care
28/08/23 by David Morris
Fantastic service from Parcel Monkey. Used them twice now for overseas shipments. Website is easy to use and helps me choose the best courier service to suit my needs and price point. Would happily recommend.
28/08/23 by PatC
Did what they said.
28/08/23 by Customer
Fast prompt delivery
28/08/23 by Robert Varns
Excellent range of services and more importantly, they can be contacted should a problem arise
28/08/23 by Michael Clark
Gave a good set of options for sending the parcel, easy to put the information in and because you print labels and customs declaration yourself its no hassle when dropping off. Parcel delivered within specified timescale.
27/08/23 by Dorothy Manuyama
apparently parcel held by dpd at customs I was led to believe parcels[used clothing value £15] were exempt from duty under gov regs if less than 39 euros if this is a government ruling how can this parcel be held.
27/08/23 by geraldine lamb
Their website was easy to navigate and there was plenty of delivery companies to choose from at different prices. My parcel was delivered promptly and I was satisfied with the price.
27/08/23 by Angela Gallacher
The website was easy to use and helpful. There was a slight amount of confusion at the drop-off point, but all was resolved and the package was delivered on time.
27/08/23 by Customer
Fast, efficient and very reasonably priced.
27/08/23 by customer
Dreadful. Overcharged my card double the amount of the original fee claiming I had not weighed the item correctly; costing me almost £100 for a delivery. BUYER BEWARE.
27/08/23 by Customer
easy to use - gets the best rate
27/08/23 by Simon Todd
I communicated with you over and over to cancel my order You gave still not had the decency to reply to multiple e mails asking for a refund of £63 Will never recommend you
27/08/23 by Meryl Payne
After paying the agreed fee, we got charged a further £125 for being 4kg UNDER the agreed weight. That is 300% of our original fee. Despite contacting them directly asking for further explanation, we have yet to hear from them about this charge. Will never use their service again. Awful company.
27/08/23 by Customer
Easy to get a quote. Easy process
26/08/23 by Mrs Jacqui Kelly
Superfast delivery!
26/08/23 by Pia
An easy transaction to book in and arived very quick with no problems.
26/08/23 by Martyn Thomas
Parcel Monkey Awful service. Caused me loads of Grief. Use Courier. Far better courier
26/08/23 by tim
Have not collected parcels from a week ago
26/08/23 by William
I paid for next day delivery and no one collected it. The next day they said they’d tried but that wasn’t true. The parcel then went to two different depots and got lost. No one could track it. It was handed to Royal Mail which I found out after having to make many calls. It turned up 8 days later and I’d already left the delivery address so had to pay again to get it sent on. The item was for the funeral of my mother, and was of significant sentimental value. The service was appalling. They had zero idea where the item was and declared they couldn’t find out as the carriers weren’t responding. They responded to me quite easily. I wish I’d read the awful reviews before I used them.
26/08/23 by Julia
I did not received a label or instructions to send item back .only non readable message from you .I e mailed you and cancelled your services but you did not reply to me .I asked for refund and had to go to my bank and make a complaint about you and they trying to get my money back from you that you took off me and no label sent and no reply from yourselves to me . lots of bad reviews on your site.I also complained to company parcel was going back to as they recommended you.disgusted with your service.
25/08/23 by miss m claxton
Fast and easy, needs a little more clarity how to list items
Thank you
25/08/23 by adolfo vedovato
Incorrect information-additional charges upon delivery without prior notice
25/08/23 by Customer
Super easy to book on line, parcel arrived safely , good condition and quickly
25/08/23 by Joanna Lewis
Very efficient and easy to use site. Very pleased.
25/08/23 by Craig Eriksen
Didn’t make it clear that additional charges would be made when dropping parcel off at shop.
25/08/23 by Tim Hewett
Fast and Easy to use
25/08/23 by Anisa
Needed to send a parcel to Australia. Website guided me through the process, labels were printed, parcel dropped off, parcel shipped, parcel delivered - job done
25/08/23 by Bob Miller
Easy to use website great service
24/08/23 by Mary
Havent received my parcel, a week later than promised - no communication from courier (DPD). Parcel Monkey allows you to track but all it says is that they havent received my parcel yet. A shame for my first experience as it seemed like a straight forward process.
24/08/23 by JWilliams
Just when you think there is nothing more they can ask for they think of something. They lost a parcel, Initially, they claimed it had been delivered and they had a picture to prove delivery which caused a dispute between me and the person to whom I sent the parcel. The buyer took a dispute out against me and won as there was no picture. The monkeys then said the parcel was returned to me (which it wasnt), and they then said it was damaged (which is possible as monkeys often do damage things). They are now questioning if I really sold the item and if the buyer really had his money refunded. Each time I have provided the monkeys with the documents they have asked for they ask for something new. On their site, they claim that they have a 4.5-star rating on Trust Pilot. However this site shows a rating lower than 4 (and its falling)
24/08/23 by Gordon M
remember "you get what you pay for" its taking longer than a week to deliver a parcel 20 miles via yodel, would have been cheaper to deliver myself!
24/08/23 by Thomas Hogan
Simple to use website and competitively priced
24/08/23 by Brian
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