We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,091 reviews.
Parcel monkey UK made the process of sending a heavy parcel easy. Clear instructions on website.
01/10/23 by Angela
The home page claims to save you money but in reality they charge a lot more than going direct. Parcelforce delivered my parcel and booking direct would have been almost half the price. Not only this but parcelforce insure the items up to £150 as standard on the service I used but parcelmonkey charged me a surcharge to insure up to £100. I disputed this with them and asked for a partial refund as their home page is clearly false advertising and their excuse is that they save you money over other comparison sites. It doesn’t mention this anywhere on their site and when I confronted them they stopped responding. No answer now to the last 3 messages sent 4 days ago. Terrible customer service and a ripoff. You take these companies at their word believing they will be cheaper than going direct otherwise what is the point in using them to compare couriers?
01/10/23 by PHIL
I asked for a refund and they gave it. brilliant stuff.
01/10/23 by Caesar Traianus Hadrianus
Parcel was picked up as was stated. The man was very polite. Arrived in good time, the parcel was in good condition when delivered. I would most definitely use again. I would recommend parcel monkey. Made the process of sending to the USA sent out all paperwork that you need, all I had to do was print it out and put in on the parcel.
01/10/23 by Barbie
Awful experience with Parcel Monkey! Charged £24 to collect a large item from me via UPS. All went fine and heard nothing from them. Then all of a sudden I get a bank notification saying Parcel Monkey have taken another £89! At this point I’d had no contact from them to advise me of this charge. Eventually I received an email explaining that I had got my measurements or weight wrong and it basically said that if I refute the cost I probably won’t be successful as they use lasers to measure and work out all dimensions and that less than 2% of people are successful. Honestly please do not use this company!.
01/10/23 by Clare A
First class service at a great price
01/10/23 by Ian Cowie
Great service…picked up Monday afternoon from UK and delivered Thursday afternoon in USA with parcel force…excellent!
30/09/23 by Judith Boyd
Absolute disaster. Still waiting for my parcel 8 days late. I heard from the collection address that the courier has damaged my parcel and then tried to take it back to them, which they refused to accept, and yet the courier (Parcelforce) still has not contacted me or replied to my email, even though I am the one whose contact details they have and who paid for and organised the delivery in the first place.
30/09/23 by Sally L. E.
Made so easy. Parcel arranged, proper instructions given and super easy. Very professional and easy to use.
30/09/23 by Maggie Lombard
All went well, guy was very polite and friendly
30/09/23 by Rhonda Jo Galletly
Easy process
30/09/23 by Customer
Parcel not collected more than ten days, EVri gives us false reason for not picking up.
30/09/23 by Customer
Great service. Easy step-by-step instruction that allowed me to prepare my package easily. Shipment arrived swiftly.
30/09/23 by Mr O'Brien
It was straightforward to do and my parcel arrived on time with no issues
30/09/23 by Anon
Still missing one parcel out of three. Used Chronopost whose customer service is appalling
30/09/23 by Mrs Cath Goodwin
From placing my order and it being organised and collected it was easy and fast. Rated highly from myself.
30/09/23 by Amanda
An extra charge with explanations not particularly convincing and transparent. It might be useful for packages to be measured and weighed by you in the presence of the customer before being transported. Informing the customer after the package has been picked by you that the size and weight was much higher than what the customer indicated is not very transparent.
30/09/23 by Customer
A very easy transaction. Great
30/09/23 by Gavin Walker
Great service, quick, efficient & notification excellent
29/09/23 by Mrs Linn Taylor
It was a quick an reliable service.
29/09/23 by Ep
Terrible website - full of bugs. And Terrible customer service. I spent hours writing itemised customs records, which have to be incredibly detailed. When clicking next, the form generated by Parcelmonkey only listed one item which was completely incorrect. Not only had I lost an hours work, but it had generated a customs receipt which listed gift - meaning I would be liable for import taxes. This happened several times. Staff were useless, insincere and didnt understand the issue. The response was oh, youll need to do it again. Avoid at all costs.
29/09/23 by Rio Cosgrove
Delivered within the time stated.
29/09/23 by CustomerManny
Efficient and on time. Happy with the service received. Thank you!
29/09/23 by Faran
Very impressed- cheap, quick delivery and tracking was easy to use. Will definitely use them again and highly recommend them ????
29/09/23 by Sue Wiseman
Always use parcel monkey for larger parcels. Always get the best deals
29/09/23 by Bradley Brannigan
No issues what so ever... Prompt
29/09/23 by MICK BLACK
Parcel Monkey lost my parcel, and took 2 months to admit it when they also told me I would be unable to claim a refund. They do not help at all when things go wrong and are impossible to get hold of. They are hands down the worst parcel company I have ever encountered and I would stay as far away from the company as possible. In my opinion, the company should be shut down and if I had more energy to argue I would take the case to court (which many have done if you google). Please stay away.
28/09/23 by Natasha Da Silva Bjornstad
The lovely lady who packed my bike frame for me was not only stunning ❤️ but a beautiful person ????
28/09/23 by jon donoghue
My packages were picked up on the day they were due to and there were no issues that arose. I know this issue does not apply to Parcel Monkey but my boxes did arrive in pretty poor state even though I bought tough boxes and packaged them well. However, no items were missing and everything arrived perfectly!
28/09/23 by Claire A
Brilliant. Parcel collected Thursday 21st afternoon from Cornwall UK arrived at destination Wednesday 27th in Spain. Very happy with service
28/09/23 by Kelly Bray
The communication was excellent, I used the live chat and was able to reschedule the collection and get additional tracking information.
28/09/23 by Mr Mark Daniel
Brilliant way of arranging delivery. Website easy to use and haste free
28/09/23 by Stephen Lee
Fantastic way to send any parcels. Delivery is quick and easy. Really convenient to pay upfront before you drop parcel/s for collection. Was way quicker to send to USA than through royal mail ,it took 5 days via parcelmonkey but took over 2 weeks via Royal mail and it was more expensive as well. Recommend to anyone thinking of using
28/09/23 by Tracey Potter
Parcel picked up as arranged, no problems and delivered on time. Easy, stress free process from start to finish.
28/09/23 by Maria Paterson
Awful service start to finish sent 1 parcel and its not even there yet
28/09/23 by Customer
Next day delivery took 3 working days. Tracking showed the parcel to be ‘in transit’ Slow to chase up. No chance of being compensated for failing to offer the service that was paid for. Won’t be using again.
28/09/23 by Clay Saunders
Other alternatives available DONT TRUST THIS COMPANY 60 pound over charge for a parcel that apparently is over the declare weight and would have cost 0.30 pence if was the correct weight. No proof of the parcel being over the declared weight or how much. Other alternatives available DONT TRUST THIS COMPANY
28/09/23 by HeavenBeads EarthBeads
could not be better
27/09/23 by Derek Morgan
Easy website to use but does not indicate that 3 copies of the customs form need to be inserted in the clear folder / envelope on the shipment.
Shipment was superb and the price was more than acceptable.
27/09/23 by Steven Lambert
Parcel picked up on time and driver
was very pleasant.
Parcel was delivered to destination address as promised with no glitches.
Will definitely use again.
27/09/23 by IRENE PARKER
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