We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,091 reviews.
Paid £21 to send a package to USA, then Parcel Monkey took an additional £68 saying the package was larger than stated. We know this was not the case as we send these packages regularly to USA and they are all uniformally identical. You cant speak to anyone at PM, you can only leave a written message. They say we will look into this, but weirdly nothing ever happens. My recommendation is "Dont use Parcel Monkey"
17/10/23 by John Webb
A great service thank you unlike parcel2go who steal your parcels
17/10/23 by Mr Steven Nolan
Very easy to use and good value
17/10/23 by Andrew
picked up on day stated, driver very pleasant. Easy to track and item arrived within 24 hours. Your company made it so easy. Thank you
17/10/23 by Margaret Smith
As always,lovely reliable service
16/10/23 by Jenine Welch
Very good service, especially if like me you have a large heavy parcel to send and no idea who will take it!
16/10/23 by Jenny
Amazing super fast service to us from uk . Really appreciate
16/10/23 by Customer
Ease of use and good choice of couriers
16/10/23 by John
The item was damaged
16/10/23 by Ronald Bennett
very pleased with prompt service
16/10/23 by C.M.
Not sure who to blame as parcel force was booked who really messed up the deliveries and one of the agent didn’t want to help Bcz it was booked through parcel monkey.
16/10/23 by Nauman
Spot on and miles better than parcel2go.
Only downside is they are more expensive
16/10/23 by Ishaia Rubinstein
I have used Parcel monkey previously as well. Its a cost-effective way to send parcel boxes within UK. This time sending about 10 boxes to Liverpool from Sussex for about £100. Saved me a trip and and the hassle for a bit more than the fuel cost!
16/10/23 by Vaisakh
Overall experience was amazing, from booking, dropping off and delivery.
16/10/23 by Fiona
To improve remove Courier from your list, they never collect the parcel on time.
16/10/23 by Customer
Horrible experience. I feel like pulling my own hair shipping through them. Id rather use EMS which is super reliable. My parcel has been over one month and it hasnt even been delivered yet. Noone knows what happened to it. Customer service in the USA where I shipped from gave me wrong tracking info which belong to Jersey Post. Customer service in the UK doesnt even bother to response my queries. I wonder if theyre in a business to ship products or stealing products from people like us and selling it online.
16/10/23 by Beit Alpha
I use parcel monkey a lot, love it, always easy and affordable, loads of options to send.
16/10/23 by Ms Sadie Wright
Super fast and reliable
16/10/23 by Customer
AAA will definitely us again. ????????
16/10/23 by Lee jarrett
Spot on, collected and delivered with no fuss.
16/10/23 by Customer
Great good perfect job
Habtom
15/10/23 by Customer
Very efficient, did exactly what was advertised.
15/10/23 by Backache
Great value service
15/10/23 by JOHN HILLS
Parcel collected from my home on a Monday & delivered following Friday. Parcel was left in my porch & was collected with no fuss, no noise, just disappeared, great service! Thank you very much for a very good value service.
15/10/23 by Patrick
easy to use and quick delivery
15/10/23 by David Culley
All good, no problems with my booking, payment or delivery
15/10/23 by paul young
Usually really good service but this time an item (which was extremely well packed) was broken it transit
15/10/23 by Michelle Daniels
Easy to do .Parcel was picked up at house and delivered to site on time
15/10/23 by martin
Easy ordering online, convenient drop off of parcel and effective tracking of progress. All at a very competitive price.
15/10/23 by Davis Deakin
I am happy with the company as I have been using it for many years and they are quick and reliable.
14/10/23 by Maria Praamsmova
On receiving my parcel back from repair I half expected to have to claim on the insurance, because the box was so battered on the base and the base polystyrene inside was shattered into pieces but luckily the product was still intact but had this item not been in its original packaging I dread to think what would have been the outcome,
14/10/23 by Customers
Great on time
14/10/23 by Roger Fromwatford
The best
We sent my grandfather parcel -they tried to be on time for her Birthday
Thank you
14/10/23 by Marusya Marinova
Av found what I was looking for
14/10/23 by ChiTaN
Great experience prompt and quick
14/10/23 by DAVID knowles
So easy and quick
13/10/23 by Karen Durrell
It worked like it should, not much still does these days in the UK!
Parcel arrived a day later than expected but it got there intact!
13/10/23 by Peter Menzies
Excellent communication fast service,very pleased thanks you.
13/10/23 by Bernard Downes
Parcel arrived in record time and tracking was efficient.
13/10/23 by Fizz 47
Reasonably priced for an excellent next day service when needed
13/10/23 by Mr Neil Reed
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
