We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,017 reviews.
Parcel Force driver was here pretty quickly to collect and delivery time was as stated.
02/02/18 by Customer
Very reasonably priced. Collected and delivered in the specified time.
02/02/18 by Customer
Mostly it works, but if anything goes wrong they never rectify the situation.
02/02/18 by Customer
Awesome... delivery said 7 days, was done in 4
02/02/18 by Richard P
Very good service, will be using again
02/02/18 by louise read
Easy to use website, good competitive pricing and delivered before the due date - excellent!
02/02/18 by Sarah Butcher
Essentially a good service & fairly easy to use. But, I opted for Parcel Force 24 & it wasnt a 24 hour service because the courier company used did not work weekends. This fact had been kept from me so my parcel arrived late & I had paid extra money for nothing. Impossible to know whether the responsibility for this shortcoming lies at the door of Parcel Monkey, Parcel Force or the Courier Company used.
02/02/18 by Customer Peter Hood
Excellent delivery ???? and the best Ive experienced so far in the United kingdom.
02/02/18 by Taiwo Oduwole
Excellent service
02/02/18 by Kris Jacques
Perfect package arrived quickly and safely.
02/02/18 by Oliver Harvey
Brilliant service - collected Monday - delivered Friday to Brisbane, Australia.
02/02/18 by Julie
Overall a good service and easy to use. However, I’d suggest a better communication system - as I had to go worried trying to track the collection as the website didn’t give me data. Simple e-mail would do: “your collection will take placed with such-and-such around this time”, when the data was available which it was.
02/02/18 by Vernaculisamentalisador
arrived on time and in one piece. perfect.
01/02/18 by Customer
No nonsense and easy to use. Parcel was collected and delivered promptly what more could you ask for?
01/02/18 by jason emmins
Simple to organise, picked up the day after, no problems, no fuss.
01/02/18 by Nicholas Vernon
It was not clear where I had to drop the parcel off and the live chat facility wasnt very helpful. But once I had worked out that I had to drop the parcel at my local post office, the process worked well.
01/02/18 by Aileen
Did exactly what I needed it to do.
01/02/18 by Adrian Jackson
Booking was easy enough. Collection was on time. and delivery was perfect
01/02/18 by Robert John heffer
Easy to use, simple and reliable. Cheapest price I could find for my shipment, next day collection and next day delivery. A*
01/02/18 by James Rock
Excellent service, came to collect within the hour.
01/02/18 by Brendan Connolly
Arrived more quickly than expected, very reasonable price.
01/02/18 by Holmes
The staff in Bangkok did not contact the recipient or do door to door delivery. The recipient had to contact them and go to collect the parcel and pay custom clearance at Bangkok EMS centre although it is a used and old product. Expensive!!
Very good service on London side.
01/02/18 by Chanathip
Parcel delayed for almost 4 weeks. I constantly asking for a claim form to submit, they never reply on my request. I have paid few pounds more to book through parcel monkey but it is a joke their service. Better book directly through the couriers website, cheaper and they are much more informed. I still didnt get any reply regarding compensation.
01/02/18 by Stavros
Great service
Posted from Scotland to daughter in Oslo who was out at work at time of delivery. Parcel Monkey emailed her and told her it was at her local post office for collection and in turn she collected parcel on way home from work, excellent service!
Delighted and will always in future use Parcel Monkey,thank you!
01/02/18 by Linda Gillies
Simple and straightforward from start to finish. Item collected on time and delivered at other end on time. Perfect!
01/02/18 by Pauline Armstrong
Excellent service
01/02/18 by Customer
Great service from Parcel Monkey
01/02/18 by Customer
Everything. We send through Parcel monkey / Parcep force gets broken and they never pay out any compensation even though everything g is wrapped protected appropriately
01/02/18 by Customer
Friendly, easy service
01/02/18 by Customer
Met expectations without problem.
01/02/18 by Customer Panos
Excellent service, easy to use website.
01/02/18 by Customer
Where do I start? Excuse the grammar and the overuse of the! Booked a next day collection. (Day 1), no collection!, no big problem so told Parcel monkey the following morning (Day 2), response from parcel monkey sorry! (They say that a lot) well pick up the following day. Courier turns up in the afternoon and collects parcel. Day 3 another courier turns up for the parcel that had been picked up the day before! Parcel monkey then tells me they havent collected my parcel!!! Day 14 from collection parcel still not delivered so i chase up parcel monkey, one of the responses that day was "please can you describe my goods" 16 days later from order and many many messages later, nobody (you have to deal with lots of different people!) can tell me if the parcel is where the parcel is. Parcel monkey still blaming courier and apologies! Also asked for standard T&C’ s, when we starting taking about claims and parcel monkey liability. All of which hasn’t been answered. But dont worry i found them on line Just dont use them, go direct to courier or take the parcel yourself, I could of walked the parcel there myself quicker!!!!!!!! Seriously it was only going from south wales to Cornwall on a next day service
01/02/18 by Mike
Perfect service amazing value price, super simple to book! Five stars!
01/02/18 by Customer Diana
Two successful collections and deliveries with no problems.
01/02/18 by HB
The only downside was Parcelforce collection one hour later than I was advised.
01/02/18 by Tony
great service, great price!
01/02/18 by Customer
We have been using parcel monkey for parcels to Spain for the last 3 years . Excellent deliveries and great customer service .. thank you
01/02/18 by Alice Gray
I was charged an additional £9.79 because the courier said they weighed my parcel at 9.5kg instead of the 5.5kg I declared. This was either a mistake or a blatant lie, as I had sent identical parcels before - via the Post Office - with no issues whatsoever. Parcelmonkey kept insisting they needed "photographic proof that I had declared the correct dimensions" before they could dispute the charge with the courier, but who takes a picture of their parcel on the scales? And how could I prove it was the same parcel anyway? On the other hand, I was never provided with any evidence of my parcel being weighed at 9.5kg, so it looks like the courier can say whatever they want and Parcelmonkey side with them. Furthermore, one of my items was totally smashed to bits during transit, adding insult to injury. Next time Ill go back to using the Post Office.
01/02/18 by Caroline Godart
I do not suggest using this service if you have a job they give you a time window of 8-6 pm with no exact timing. When they finally collected my package and gave the shipper the receipt they claim that it hasnt been collected . I have ordered this package a werk and a half ago and I am still without my package with all my belongings . I did my research and was surprised there are so many great comments here because I did not have the same experience. Perhaps they work far better in the UK. Extremely dissapointed parcel monkey
01/02/18 by Elizabeth Resh-Cardo Lucas
It was first time using Parcel Monkey to return a large parcel to Amazon.
It was quick and easy to use, the driver was friendly and polite.
Great service.
01/02/18 by Lee Gallagher
