We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,791 reviews.
Great price. But I opted for 24 hr delivery put in notes please pick up around back. Had it all ready came in to a note saying we tried to collect your parcel So parcel ended up being late
29/01/18 by Mrs angela clark
Easy site to use very delivered quickly very affordable
29/01/18 by Customer
Absolutely superb, so efficient, cant fault.
29/01/18 by Pauline Scorey-Ward
Great service . Good price and my painting was transported without any damage. Would recommend to anyone. Thanks guys!
29/01/18 by Happy Customer
Excellent Service, I us this and Parcel2Go, for all my eBay Auctions
29/01/18 by Psn Mm
Both times I have used Parcel Monkey they have been late picking up packet and it was an urgent delivery.
29/01/18 by Customer Lynn Hill
Collection went well but there was a problem with delivery. Not sure why, as guessing that there would not be anybody at home I asked for the parcel to be left in the porch. Had to be redelivered. No harm done but would rather have not had the hassle.
29/01/18 by Customer
Easy hassle free delivery. Arrived from UK to Austria in 3 days at a very reasonable price.
29/01/18 by Susan
Really easy to use.
29/01/18 by Pam
At the times im very happy. Thank you.
29/01/18 by abu
ABSOLUTELY EXCELLENT! I love your service!!
29/01/18 by Viola Raw Woolcott
Brilliant and extremely competitive!!!
29/01/18 by Antiques Dealer
Easy to use with clear instructions
29/01/18 by Customer
Economical and speedy!
29/01/18 by Mrs Dannie
Good price prompt service would use them again no problem
29/01/18 by Pam Davies
Did the job. Cheaper than going directly to courier. Would use again.
29/01/18 by Tigertone2000
everything is Perfect.
29/01/18 by Customer
Collected on time, delivered on time, no damage, reasonable price can not ask for more. Thanks
29/01/18 by Customer
Delivery as promised within the specified time.
Great Service
29/01/18 by Customer
great service, as usual. very satisfied, 5 days for my parcel to arrive in Italy from England. 15 kg for £17. really happy
29/01/18 by Sara Artico
Quick and easy to use and a reasonable price.
29/01/18 by Jemima
Paid for a first class service and i`m still waiting 4 days later. They simply forgot to another courier, so my client waited in all day for nothing. I then had to rebook it in as it is now the weekend i have no chance of a first class service that was paid for.. Disgusting.
29/01/18 by Alan
Such a simple process. Great srevice.
29/01/18 by landpsimpson
Very quick no problem at the reception, very cheap as well all good just make sure you don’t forget to print the receipt
29/01/18 by Client
Very impressed with the service .. Parcel was picked up in the Uk on Friday and delivered to Singapore on the Monday ! Excellent ..
29/01/18 by Juliet
Great service and cheapest quote I had. They collected and delivered within 24hours although I paid for 48h. Live tracking available so didnt need to sit in and wait, I was given a 1 hour time slot on the morning of delivery. Will definitely use again and recommend to anyone.
28/01/18 by Customer
I paid for a 24 hr service and did not get it I called parcel force on Friday 19.01.18 and was told the parcel was still in the deport and they would put it for Saturday delivery F.O.C i told them at the time i was out of the country from 11.00 Saturday so needed it before then, the item was delivered 22.01.2018 and left with a neighbour. this is not the service i paid for
28/01/18 by Customer
Good service and very easy. Would be nice to have a am/pm collection time but all in all great service
28/01/18 by customer
Best prices and Couriers all in one place, really useful site
28/01/18 by Russell Knowles
Very easy process, drop parcel of got there quickly and informed me of when it was being delivered
28/01/18 by Adriana
Pick and delivery carried out as requested. Good communication at all stages.
28/01/18 by Customer A Scott
Grest service. Extra insurance is well priced.
28/01/18 by Customer Jo
Easy and reliable - great service!
28/01/18 by Customer
Good service thank you
28/01/18 by Ajeet Kukadia
Ive been satifsifed with the first few times I used Parcel Monkey but my last experience has a lot to be desired with very poor customer service. It took 6 days for my parcel to be picked up from the drop off point. It took nearly 3 weeks for my parcel to be delivered instead of the 3-6 days quoted which was too late as it was a customers wedding gift. The customer service did not help much and just offered a weak apology for the service. I dont believe they even contacted the courier provider about the service. My customs invoice with my personal details also went missing and they were not bothered about the data protection issues. Ive just used another company/ provider who picked up the parcel and it was delivered in the USA on the third day.
28/01/18 by mancunian
Worked perfectly! Had my suitcase picked up ob Monday and it arrived safe and sound on Wednesday morning. Would always use it again!
28/01/18 by Saskia
Avoid booked via parcel monkey. it was not collected, try to call, no number, sent email, appologised and asked to rebook, booked again, still not collected , had same reponse with appology and to book again.... this went on for over 12 attempts of rebooking and the parcel not even attempted to be collected and after over 12 times, had another email saying the cancelled my booking because its not collected in 5 days. NO THINK, i sold the part on ebay and promising customer next day service !! and I love to have my feedback 100% !!
28/01/18 by greenlane
My latest experience was a complete failure. Their logistics partner refused to release the parcel to the parents of the recipient (it was a christmas present from the grandparents), i provided the names of the parents but this info was, to my knowledge, not passed on to the delivery partner resulting in the parcel being returned. Once the parcel was returned, they were not even aware that I had a chat with the company regarding this shipment - feeding suspicion that no action had been taken previously. Their responses were initially fairly quick bur the ‘response time’ became longer as time went on. To get an answer only came after a 3rd reminder and took a week. Very dissappointing.
28/01/18 by Customer
Parcel not delivered (twice) to a correct and perfectly easy to find address then went missing for a month. Finally told that is was returned to Parcel monkey and I have to pay a fee to release it and pay for a courier to return it to me. Disgusting service.
28/01/18 by R.S
Excellent and quick service! Amazing!
28/01/18 by Customer
