We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,017 reviews.
This is the first time we used Parcel Monkey, and the parcel was delivered in Sri Lanka as stated by Parcel Monkey on time however DPD (who were delivering the documents for PM) stated that it will be 3 days later than what PM stated. Thankfully it was delivered as stated by PM. We will recommend this service to others and will use it ourselves in the future.
PS - the package had been opened (we assume by customs) and was deviled in two parts (undamaged).
07/02/18 by Customer (MC)
Great service, just what I needed strictly in time.
07/02/18 by Yuriy S.
Good service
07/02/18 by Customer
Easy to use. Good service.
07/02/18 by lesley sherman
The parcel was picked up when stated and arrived when it said it would considering we live in Tenerife and customs can be a nightmare. The prices were good and I would use again if needed.
07/02/18 by Joanne
The service works well, so far no complaints
07/02/18 by Kevin Mills
Cheap and reliable service.. Good job, with couriers becoming more expensive
07/02/18 by Customer
Parcel Monkey with Parcel Force stole my parcel because it didnt had insurance. I didn`t even got tracking number from them. They stole the parcel and have no responsability about that. That never happened with other couriers. (Shipping id: PM6071603).
07/02/18 by Iulian Florin
Easy to use.no fuss.parcel picked up when said and delivered in good time
07/02/18 by Customer
Fantastic service
07/02/18 by Lynda Johnstone
Good service and really competitive prices. Easy drop off and efficient delivery. I would have hoped for a faster delivery, as it arrived on the latest estimated delivery day, but apart from that everything was great.
07/02/18 by Arianna
Paid additional for next day delivery... took em 6 days.
06/02/18 by Customer
Yet again you have come up trumps. 48 hours from South Manchester to rural France. The emails and text messages also kept us up to date. The drivers who collect the parcel are also very helpful and within the one hour time slot designated. Amazing!
06/02/18 by r.mum
Everything OK, only the GLS delivery Service is poor, because they never ask the neighbours to accept the parcels if you are not at home.
06/02/18 by Thomas
fast,professional,no fuss,...also cheap,ill use it again in the future
06/02/18 by George Ganciu
Great, used parcel force 48 and arrived on time. However website stated no label required when actually it was, caused a slight issue
06/02/18 by Fslimmimgworld
No problem at all. The parcel traveled from UK to EU country from Thursday to Monday, pretty fast!
06/02/18 by spela
Allways great service.
06/02/18 by Pekka Kuivala
Easy to be used
06/02/18 by Customer
Parcel Monkey despatched my parcel to Spain using DPD. This was supposed to be tracked.... at no point nor at any time did I receive tracking information. The only way I knew the parcel had been delivered was I received a Paypal refund.
06/02/18 by watcha
Parcel monkey was absolutely brilliant! My package arrived earlier than I expected, but the fantastic part was that a one hour window was given for the collection. I was expecting the 9-5 window for collection which takes up ones whole day!
Thank you so much parcel monkey, I will definitely use again.
06/02/18 by Anna
brillant service well pleased
06/02/18 by Steve cook
Cheap and quick!
06/02/18 by Hajnalka
Great service could do with trying to let the customer know what time the parcel will be picked up.
06/02/18 by L Henderson
Bad comms; failed pick ups that they want to pay for when their driver failed to turn up, paid them in excess of £800 for usa postage Worst company i have ever dealt with
06/02/18 by Frank Wilkinson
Very convenient and easy, loads cheaper!
06/02/18 by Mr David Clarke
Very good service. Impressed by online dashboard
06/02/18 by Simon Hunter
Absolute CLOWNS Paid for an overnight delivery for 2 microwaves They forgot to pick up and after a long complaint they sent a driver to collect with no labels. So we had to take note of the vehicle registration number as proof of collection. The following morning the original driver turns up with labels to pick up saying he forgot to pick up, Surprise surprise they only delivered one microwave on an overnight delivery . Their excuse was that they forgot to put the second microwave on the same van. Paid for a service which was not carried out. They are very un-organised. The name speaks for itself !!!!
06/02/18 by Demson
Excellent service ~ everything went according to plan
06/02/18 by Dave
Excellent service good prices
06/02/18 by Colette Baumback
Superb, fuss free, on time, great value!
06/02/18 by Mike Ellis
easy peesy. Great firm
06/02/18 by B E REES
Brilliant - two large parcels (10kg ea) in two weeks both delivered from Greater Manchester to the South of France within 48 hours for less than £15 each
06/02/18 by Damian Mellor
FIRST CLASS DELIVERY SERVICE. 3 PARCELS ARRIVED IN AUSTRALIA IN 5 DAYS. PARCELS TRACKED ALL THE WAY. R
EASONABLY PRICED, WILL DEFINETLY. USE AGAIN. PAUL BRANKIN.
06/02/18 by PAUL BRANKIN
Perfect shipping to italy. Just in time!
06/02/18 by Baly McFly
I can always trust Parcel Monkey to achieve the best prices for shipping and 100% reliability. The PM online interface I think could be slightly tweaked to get over some of the stubborn functionality, but I work around it.
06/02/18 by Audrey Ball
If I could give a 0 review, then I would. I had a parcel to Hong Kong not arrive at its destination. Apparently the address didnt exist, so they returned it, tried to return it to us over Christmas, despite me telling them I wasnt in (I was prompted to tell them) and gave them an alternative shipping date (AND ADDRESS JUST IN CASE). They ignored that, sent back to the depot and then billed me (TWICE) to get it shipped to me here in the new year. If I did not pay, they said it would have to be destroyed or collected by hand (in Southampton, I am in Warwickshire!!!). Anyway, arrived in early Jan, looking like it has been kicked like an empty coke can all the way from Hong Kong. Since then I have been trying to claim my insurance for it (which I lowballed at £100, like an eejit) because the White Metal cast components inside were battered up. The insurance payment only just came through today. I have had to melt down the contents and remake them. Ive spent around £300 on shipping this thing so far. Ill be shipping with another company for sure. PLEASE DO NOT USE THIS COMPANY.
06/02/18 by Rob Alderman
Brilliant service!
06/02/18 by Customer
Fast efficient service, collection and delivery on time .
06/02/18 by Customer
First class service from Parcel monkey, very efficient and cost effective way of sending parcels.
We have used parcel monkey several times and will continue to use them in the future.
06/02/18 by Cathy
