We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,645 reviews.
Who would want to use a company that treats their customers so badly. Their insurance quarentee is a con! Everything to do with the claims process is set up for you to fail. They don’t listen, nor understand what their talking about. Then when you go on their chat, or their dash board, they delete all evidence of the claim details. Because I paid by PayPal, PayPal awarded me the money back I paid for a insurance, under insuring the goods because what could go wrong? Didn’t turn up on collection day Didn’t turn up Ist thing next morning as promised, collected 4pm! Dropped pallet as the 350 kg Rayburn £6000 new, was dropped Put on a different pallet and loaded on its front. Parts were missing, plenty of evidence of before, waiting and on the delivery truck, and still they dismissed the claim!! This was a pallet delivery, yet their reason for not paying out as there wasn’t sufficient packing in the box!!!! The way Parcel monkey treat its customers is despicable, customers are a pain. We’re of to small claims court now. Do not use Parcel monkey. Beware!!!!!!!!!!!
28/11/17 by Sharon inns
BEWARE!!!!! THIS COMPANY WILL CHARGE YOU EXTRAS ONCE THE PARCEL HAS LEFT YOU, THIS IS A CON AND NO CONTACT NUMBERS ?? PLEASE USE PARCELFORCE , UPS, Courier ,TNT OR LIKEWISE DIRECT AT LEAST THEY HAVE A CONTACT NUMBER....
28/11/17 by Paul Morris
Our Response: Hello Paul,
Sorry to hear you have been confronted with this additional charge.
Any additional charges come from the courier who laser measure the dimensions and weight of all of the parcels. If the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight. The carrier then invoices us for the extra weight and we pass this charge down to you.
If you would like to discuss this further, please contact us.
Kind regards,
Mike
Just dropped my parcel off at the shop near my local village and it was delivered abroad in a few days , Excellent Service.
28/11/17 by Susan
Sent my large parcel of Christmas stuff from UK to Japan in just 1 week ! Easy to use web site - could have had it collected to my home but chose to pop it in to the local post office. very efficient indeed.
28/11/17 by Libby Davis
Excellent service !
28/11/17 by MR Wilby
very easy to set up and organise pick up.very efficient on delivery.Excellent service.
28/11/17 by Stuart
At last Ive found a courier service that is reliable!
28/11/17 by Lisa Stevenson
Brilliant service. Cost very good. Parcel sent and delivered in a week. From England to Canada.
28/11/17 by M smith
Very good for price comparison
28/11/17 by Claire M
Very good service.
28/11/17 by Rehman
Labels were supposed to be ready to print within half a hour. They werent ready for 4 hours.
27/11/17 by Customer
Great service well priced and quick.
27/11/17 by Customer
Fantastic .. got a really heavy long item across the country for around £36. Would have easy cost me more than that in fuel not to mention 8 hours of driving. Keep up the good work
27/11/17 by Andy Price
Easy to use and good price.
27/11/17 by Customer
Super efficient & more importantly provided competitive quotes
27/11/17 by Customer
I have sent two big parcels from the UK to Germany. I found a reasonable deal with Parcel Monkey. The booking was easy and clear instructions were sent subsequently. I selected the option to drop my parcels at a post office. Delivery happened promptly and were received within few days later. All in good shape.
27/11/17 by Ulrike
Awful company to deal with. Waited for courier collection to which it never turned up. customer agents just dont care and just give response of we are sorry.
27/11/17 by Lisa Bradley
Competitively priced.
27/11/17 by Customer
Just waited in all day for a collection ( booked day off work especially) and guess what - no one turned up! So I phoned them up to find out what was going on and they couldn’t even be bothered to answer their phone. **** company , don’t use!!!!!
27/11/17 by Louise
Collection from here good(ish) this time because you said one date when I booked the service but it slipped by a day - not the end of the world though. However the usual problem we have with sending things via you to Italy occurred again. I understand that you use BRT in Italy. My Italian recipients do not have a good word to say for their incompetence (and they are Italian!). Your people are always polite and helpful when they collect from here; a great pity that the same service appears not to be available in Italy.
27/11/17 by Lloyd Spencer
Great service , good website to compare options !
27/11/17 by P Rogers
Quick, easy, efficient and competitive pricing
27/11/17 by Muriel Robinson
Very reliable service and delivered within their times stated.
27/11/17 by Andrew
First time Ive sent a parcel to europe, parcel monkey made it so much easier with plenty of options to choose from. many thanks.
27/11/17 by Andrew Cole
Picked up on time. Driver was polite and efficient. Delivery was spot on too. Very happy to you service.
27/11/17 by Mrs H
Amazing speedy delivery to NZ. Thanks
27/11/17 by Sheila
A first class sevice. Very efficient. A very polite driver
27/11/17 by Micheal Butcher
Very easy service to use, quick delivery.
27/11/17 by Deanna
Easy solution to have a package delivered for an item Id purchased on eBay. Seller not keen to arrange shipping so I did it using Parcel Monkey.
27/11/17 by Nick
Another fast efficient International delivery,highly recommended
27/11/17 by CHRISTOPHER VINE
Exelent service!
27/11/17 by Mike
Rubbish service. It was ok the first a few times, then went downhill after I chose another delivery company from this website. After 2 months, the parcel still has not arrived, then I was told I have to pay extra to get it back totally outrages, will never recommend to anyone!
27/11/17 by N2701026
The parcel was same day pick up.two dlukeays past and two phone calls only to be told that my parcel wasnt on the system but payment was taken two days earlier. I ended up taking the parcel to DPD myself. NOT IMPRESSED!
27/11/17 by Luke
Our Response: Hello Luke,
Very sorry to hear this.
A customer service agent is looking into this and will update your support ticket shortly.
Apologies on behalf of the courier.
Kind regards,
Mike
Bit cheaper than their rivals, collected when promised and delivered in excellent time. Thank you.
27/11/17 by Christine Tucker
I cannot believe the service from Parcel Monkey with Parcel Force. My 20kg box was collected last Wednesday afternoon and arrived at its destination in France on Friday morning!!! Amazing! I would certainly recommend this service to everyone and I shall be using Parcel Monkey again, and again.
27/11/17 by Beryl Oram
I have used parcelmonkey a couple of times and cant fault then. Excellent prices and delivery times.
27/11/17 by Customer
Parcel not collected from pickup point for 2 days and tracking information was incorrect, misleading the recipient due to the way that Parcel Monkey books their orders with DPD.
27/11/17 by Cask
Excellent service. Prompt, reasonable costs and superb communication. Recommended.
27/11/17 by Tony Knights
Parcel Monkey is my first stop for sending international parcels.
Postage is one of my biggest expenses and going through Parcel monkey helps keep that down but at the same time still providing both myself and my customer the same level of service I would get by going direct.
27/11/17 by Sarah
Very efficient service
27/11/17 by graeme Thomas
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