We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,468 reviews.
Always good! My place to go when sending parcels to Poland! Highly recommended.
16/10/20 by Customer
First and only experience of them, and their response to an uncollected parcel is "reschedule it". Completely unimpressed. If my collection is missed I expect it to be expedited, and to get answers, not just "oh well, try again".
16/10/20 by GDR
still waiting for parcel to arrive
16/10/20 by Customer
Arrived damaged even though the item was over packed!...Parcelforce.....how do they do it?
16/10/20 by Customer
brilliant as ever! picked up at the stated time, delivered quickly and efficiently, easy to track. the only reason i didnt give you a fifth star is that the guy who picked the parcel up failed to complete and sign the receipt.
16/10/20 by Customer
Excellent service
16/10/20 by Bob
Quick straight forward delivery
16/10/20 by Customer
Lost my parcel and refunded be fraction of money even though i was covered for full value no customer services at all avoid this company.
16/10/20 by aamir
The parcel arrived after a week in nz when I waited for 2 months with another company for a parcel. I would definitely use them again. I was able to track the parcels journey.
16/10/20 by Gill Haworth
Quick Easy Efficient
16/10/20 by Customer
THIEVES. We sent a 7kg parcel. They took extra money from our account claiming it actually weighed 49kg. It was an item we were returning to a supplier in its original packaging. This supplier was good enough to provide details of the original parcel confirming a weight of 6.8kg. We forwarded this to Parcel Monkey who ignored this evidence and said the extra charges stand and refused a refund. We are now going to court.
16/10/20 by Jean Palmer
Easy to use and straightforward process to follow, clear instructions. Collected on time and delivered on time all without leaving the house will be using again over the next few weeks
16/10/20 by Miss Annelouise Creasey
Fast and efficient. Really please with your service thank you.
16/10/20 by Customer: Adelaide
Ive send a parcel, from UK to Italy, on 5th October 2020. Todays 16th October 2020 and no one, DPD or Parcel Monkey customer service, know where my parcel is. Im waiting for a refund but I have a feeling thats not gonna happen with them! I wont use their services again! Nevermore!!!!
16/10/20 by Leontina Marinela
It was all very straight forward. No problems.
16/10/20 by Sue May
The transaction was completed smoothly. Ordering, being collected and delivered at the times stated would definitely use this company again.
16/10/20 by Richard Wilson Customer
Hi,
The package arrived at destination as fast as we expected, 5 days.
Thanks for all
16/10/20 by Customer
First class service
16/10/20 by David
Easy to use and reliable.
16/10/20 by Customer
Never had a problem with parcel monkey. Great company
16/10/20 by Customer del
Excellent service
16/10/20 by John
The parcel was delivered in under a week from Manchester to Tel Aviv Israel.The price was very competitive.It was a very easy process to do online.
I will certainly be using Par el Monkey again and highly recommend.
15/10/20 by Lesley
Booked to pick up and deliver a package weighing 11kg. Was not only picked up on time, but was delivered a day ahead of schedule. Very impressed. Loads cheaper than any other option I could find.
15/10/20 by Ian Lakin
Great service bit pricey but worth it to get parcel collected from home and delivered to Australia in less than a week. Would definitely use again.
15/10/20 by jill
I can say the first time i trying this site, and I can saying the are really lovely awesome and very very fast the are picking your packs from home and the are delivering directly where you wanted. So Im really happy and Im glad Im joining this site Parcel Monkey. Very nice and the are doing the best. Yes I recommend to everyone and you have trusted on them the are Fast, quickly delivery your packs where u want. Lovely ????????????????????
15/10/20 by Customer
Very bad experience on countless occasions now, parcels been sat on my door step for 4 days with promises every day they will be collected between parcel monkey and Courier they’ve cost me countless sums of money, if that’s how they run there business by letting customers down and false promises well that’s not how I treat mine but on this occasion Your bad management has rolled down hill and effected my customers which I’ve had to compensate fees back. Never ever again will parcel monkey receive another penny from me.
15/10/20 by Andrew Underwood
Great service and cost saving
15/10/20 by Mr Hutchinson
Super handy and straightforward sistem.
15/10/20 by Filipe
Parcel monkey did not disappoint with the service they provided. Very efficient and good time keeping.
15/10/20 by Martha Ann D'Souza
I paid for next day delivery, but parcel got completely lost in your system, & when parcel was found , it was eventually delivered 1 week later, I want a full refund from you , the worry & hassle has been very upsetting for me, the item was sold on eBay, & the person I sold it to was very worried & upset also.
15/10/20 by Carol Handcock
Rate for my parcel was almost 40% of what I would have paid going direct to Parcelforce.
Website for online booking easy and intuitive.
15/10/20 by Andy McCarter
Everything was perfect, l got my parcel without any problem. Thanks a lot.
15/10/20 by Customer
Tracking was useful. Parcel to US took longer than I had expected, but the recipient thought the time difference was OK
15/10/20 by Carole
Great service!
Thank you !
15/10/20 by Customer
Drop off shop difficult to locate due to road works.
Other than that good service thanks.
Prompt delivery Good Price.
15/10/20 by Christopher Wiseman
Everything excellent! Parcel monkey and DPD done an excellent job. Nearly 1 year without see my mum, dad and family, I decided to send a box to Portugal with some small gifts for them. Parcel monkey and DPD helped me a lot, delivering a "bit o mysel" to my parents. My mum cried when received the box. Thank you so much for deliver good emotions to others.
15/10/20 by Maria Pereira
Very competitively priced, good quality couriers, system worked, tracking worked. Couldnt fault it.
15/10/20 by G Wood
Very efficient dispatch from UK
Covid related delay when parcel was in transit to Australia.Hasnt yet arrived at destination but is in nearby city.
15/10/20 by Fizz 47
I sent bicycle rack to a buyer in England. Parcel Monkey offered the best deal for large packages. It went via Parcel Force. I was able to track it all the way. Very impressed with their service. Will definitely use them again. Thank you Parcel Monkey
15/10/20 by A Schofield
I tried to use Parcel2go and got a cheaper option, however the collection box did no work. I went to Parcel Monkey and only got the choice of one carrier, but this was quick and efficient.
15/10/20 by Customer Me Broccoli
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