We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,450 reviews.
Always great service from Parcel Monkey
28/12/20 by Customer
Pointed us in the right direction, lots of choice with no fuss.
28/12/20 by Melanie
Excellent, prompt delivery would recommend and use again.
28/12/20 by EGil
Very quick and easy to use - thank you.
28/12/20 by Mr Anthony Flewellen
Everything ok
28/12/20 by Customer
3 days before Christmas, I arranged for a parcel to be collected from my home to be delivered to another home. I chose DHL, parcel was collected 5.55pm 2 days before Christmas and was delivered at 2.30pm the day before Christmas. In a time of Covid with so many parcels being sent including last minute parcels being sent as covid rule changed to only meeting up on Christmas Day. I was amazed this would work but it did. Congratulations to Parcel Monkey and DHL!
28/12/20 by Mandy from South Glos.
Excellent service
28/12/20 by Cristina
I tried to post two parcels to different addresses. I did it wrong because I printed two identical labels for 2 parcels to same address. Cancelled one of the deliveries via customer services. Paid for both deliveries but no idea if I will get any refund. Just waiting to find out.
28/12/20 by Richard Skilling
Great delivery and very reliable
28/12/20 by M Labs
Very good service. Picked up and dropped off in time for Christmas! Will definately use them again.
28/12/20 by Romaine White
The cheapest site Ive ever found
28/12/20 by XWIDZUX
Our parcel was collected on a Friday and was told it would be delivered next working day which was the Monday but wasn’t delivered until the Tuesday.
28/12/20 by Customer
The actual service was great - some confusion over which of the Three Convenience Stores in Cranwell was actually the correct one, but that was probably me tbh ????
28/12/20 by A Hanlon
Quick and efficient service.
28/12/20 by Customer
First time of use, cost good, tracking function okay but sends you to another link on the carrier site, an uneccesary step, just give people the direct tracking link.
28/12/20 by Paul Carter
Excellent. Multiple parcels sent using multiple carriers. All delivered on time and on one bill.
28/12/20 by Stephen Godbold
Item still hasnt arrived, a full week later than planned. Was charged full price, told it would arrive on the 23rd, including Santa presents, still waiting.
28/12/20 by Eimear
Parcel picked up on time and was in Denmark within two days. Marvellous service and would definitely use again
28/12/20 by Customer
Bloody brilliant Im just sending another parcel now. Im sure the guy at my local post office used to always give me the expensive option, on parcel monkey you get a choice
28/12/20 by Mr Chris Wells
The service was great
28/12/20 by Steve H
Excellent Overall service
28/12/20 by Customer
Pick up and delivery on time. Very polite gentleman who collected the parcel. Kept us updated
28/12/20 by Amanda Wade
Outstanding service. Collected my fragile large Christmas parcel at 3pm and delivered it to my son by 8am the next day. Tracked and signed for for £13 with nothing damaged. Very happy!
28/12/20 by Customer
Removes the complications
28/12/20 by Robert Adey
Excellent, reliable and fast & friendly service. Also very good communication around pick up and delivery times. Lovely & cheery delivery/collection driver. Would recommend without hesitation. Thank you.
28/12/20 by Miss Driver
Easy to use, found good prices for parcels to New Zealand and within UK, delivered quickly as promised
28/12/20 by A Kennedy
Ordered return through parcel monkey with DHL. Parcels picked up from door delivered next day. Excellent
28/12/20 by Customer
Great service though occasionally there is a wait for the labels, if you’re trying to send something in a hurry...to catch the Parcelforce collection from the p.o. For example then it can be annoying.
Having said that prices are competitive, always use when sending larger parcels.
Could do with a couple more options when the parcel is over 1.5mt long though as prices get silly in that bracket.
Otherwise a good all round service.
28/12/20 by Jane Tierney
A very easy and good site to use. Good prices, tracking both in GB and Europe very good. Will use again.
28/12/20 by Maurice Hostick
I was delighted with the service I received from parcel monkey. The process was easy and straightforward and ticked all the boxes !!
Thank you
28/12/20 by Denise Gardiner
Did a good job. Really pleased
28/12/20 by TINA DIBBLE
Fast and efficient. Good communication.
28/12/20 by Customer
Picked up and delivered when advised.
Fast with no delays. May cost a little bit extra but worth it so not using Royal Maol again.
28/12/20 by CHRISTINE CROOT SMITH
Bought this service as it promised delivery in 3-5 days. The shipment hasnt even left the country after ten days!!! Used this service to get a present back to Australia in time for Christmas and it missed it completely. Extremely disappointing.
28/12/20 by Customer
Excellent easy to use online order service
28/12/20 by Mr Steve Good
arrived safely on time
28/12/20 by Paul Ryder
I was impressed with the service and the courier who was very courteous
28/12/20 by Mrs richardson
Great service, delivered as promised.
28/12/20 by B. Harkay
My parcel was delivered so quickly over the Christmas period, I was very impressed. Sent it on the last possible day to ship to France in time and it got there within two days! I recommend this service to everyone!
28/12/20 by Customer
The site is easy to use and value for money. Packages arrived in less than 24 hours. Would recommend
28/12/20 by Customer
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