We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,508 reviews.
It would be better if there are time slots for pick up parcel.
06/02/21 by Mr M
Great service and easy booking
05/02/21 by Garry Curtis
good servtce it got it there where other sits failed cheers steve
05/02/21 by Customer
All good service. As expected
05/02/21 by Customer
Good service, and when something goes wrong they work to resolve the issues.
Thanks!
05/02/21 by AngelleB
Collected on time and delivered and signed for safely the next day.Will certainly use this service again.
05/02/21 by Leonard Fox
Absolutely would use parcel monkey again. Superb service from start to finish.
05/02/21 by Miss S Gathercole
Very efficient and cost effective
05/02/21 by Customer
Super easy process, very reasonable cost. I was notified of the collection time by text and it was collected exactly on time. Tracking showed delivery occurred by lunchtime the next day - really impressed and pleased.
05/02/21 by JACKIE
Brilliant, easy and convenient
05/02/21 by jan
Arranged on an evening.
Collected next day and delivered following day. Excellent service.
05/02/21 by Susan Wright
Very good to deal with. Picked up on time and delivered promptly. Very happy with there service and will certainly use them again. And no I dont have any shares in the company. Lol
05/02/21 by RICHARD
Warning Warning Please do not risk using this service you will regret it My parcel has not arrived to a UK address now been over 8 weeks. You cannot speak to a person and live chat they keep saying the same thing we will come back to you in 48 hours. But never bother coming back to you. Check out the company you will see they are full of complaints and tons of lost parcels. I also took out the insurance and when I ask how can I claim this is also ignored. Contacted DPD as well and they are not interested.
05/02/21 by MultiTK
Great pickup and delivery
05/02/21 by Customer
Excellent great value fast service
05/02/21 by JOHN GERARD MC CARTHY
Fast easy service
05/02/21 by Sally Ann Williams-Collis
Picked up two days late. Arrives broken.
05/02/21 by Thomas Hall
Cheep and fast service will defo use again thanks
05/02/21 by Customer
fantastic service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
05/02/21 by Paul
Brilliant used on three occasions now. can highly recommend. We used next day delivery via Parcelforce
05/02/21 by customer
Really quick service and identified all possible options when searching for delivery alternatives.
05/02/21 by Paul Gartell
Great service thank you
05/02/21 by Mr Roche
I was given good notice of collection of parcel and courier arrived ahead of time, was courteous and efficient. Delivery was equally trouble free and arrived at time stated.
05/02/21 by E A Newson
Used a couple of times recently. First time very good but this time had problem getting info re. collection. Customer tried to contact Parcelforce but without success and promised to get back to me ASAP. Never did
05/02/21 by sevechan
I have had no information since 27th January regarding the parcel I sent on the 25th January. When I ask for updates the message is still the same as it was on the 27th January, International Hub Exported from the UK. I have no idea where my parcel is. I can find any information on who to contact to get more information.
05/02/21 by M Linda Mackay
Everything was straightforward and was picked up on time
05/02/21 by Edward Bourke
Brilliant ????????????
05/02/21 by Graham Brown
Large LCD TV to be shipped - was well packed, good communication and good service. Item arrived safely and undamaged. Will be happy to use again
05/02/21 by Dr Michael Rosen
Very prompt and professional service and very easy to use!
I can recommend this service with great confidence!
05/02/21 by Atttila Cseke
Horrendous service and, to my mind, breach of contract. I paid for a delivery from France to the UK and they delivered it straight back to me a week later without explanation but with some damage. Incredibly vague and obstructive customer support. It was clear from the beginning that they planned to wriggle out of their responsibilities any way they could. And they did, by ignoring the contract I had with them and passing me over to the carrier to fight it out with them, on a technicality which wasnt a problem for the next carrier I chose and who delivered it quickly. They refused to refund me. Communication stopped when I demanded actual contact details of responsible people at their company who would receive my complaint without simply giving me well-rehearsed excuses, and those of the carrier. I received no apologies, no service and no satisfaction - and I am out of pocket. And if Parcel Monkey choose to answer this complaint, I fully expect some smooth-talking BS...
05/02/21 by Lewis Evans
Totally unhappy with the service and customer support. I did arrange for the day after delivery and was waiting for 3 days and they didnt another courier. The customer service was not supportive at all and after 4 days of promising coming today they did cancel. Totally disappointing. I do not recommend this website and service at all.
05/02/21 by fara
Great service & clear options...never let me down
05/02/21 by ok
Very good service parcel arrived in Australia in 7 days.
05/02/21 by Neil
This was a quick and easy way of finding the most appropriate way to send my parcel at tred best price. Once booked, my parcel was collected the following day and delivered in perfect condition the day after that. Thank you Parcel Monkey.
05/02/21 by Dot Aris
Collected early morning with receipt which I was able to use to claim refund
05/02/21 by Fran Rennix
Have used parcel monkey a few times now and very happy with the service and price and the tracking is easy to use.
05/02/21 by John
Easy system to use, will be using it again !
05/02/21 by Mark James
Quick simple process. Happy to use again and to recommend others :)
05/02/21 by Mark
The absolute worst experience Ive ever had. Ive booked the Parcel Force International service, which was advertised as 4-5 days delivery (to the EU). The parcel was collected from the post office on the 15th -- it is now the 5th of February and the parcel still hasnt been delivered. The tracking hasnt been updated in 2+ weeks. Ive reached out to Parcel Force on numerous occasions but they refused to provide any information as the service was booked through Parcel Monkey. Parcel Monkey has failed to provide ANY help, ANY indication of where the parcel is etc. Ive contacted them 4 times in the space of 2 weeks, and every time they advised me to WAIT and KEEP AN EYE ON THE TRACKING. Like, WHAT? 3+ weeks have elapsed since this parcel was collected and it still hasnt been delivered, and you keep telling me to wait and check the tracking???!! They also kept insisting that both Brexit and COVID were causing delays, but 3+ weeks is no longer considered a delay -- its an OUTRAGE. Not in their opinion, though, hence they refused to investigate with Parcel Force. Since the service I paid for (£30+) was NOT provided, Ive requested my money back. Their reply was another apology -- nothing else. No assurance that theyre looking into it or anything like that. Theyve said theyve reached out to PF, but given their lacklustre replies I suspect they never bothered to. Otherwise theyd have been able to tell me where the parcel was/is or if its been lost etc. AVOID booking delivery through Parcel Monkey AT ALL COSTS. Their customer service is APPALING, OUTRAGEOUS AND RATHER RUDE. Book through another courier or the courier directly, otherwise you may consider your parcel as good as lost from the moment you choose Parcel Monkey!!!
05/02/21 by H Smith
Perfect, quick next day delivery of a gift to my Dad, with parcelforce 24, but cheaper than parcelforce 24
05/02/21 by Karen Shepherd
