We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,489 reviews.
Great website, easy to use, and kept informed every step of the way!
02/02/21 by Customer
I used PM in December for a delivery from London to Berlin which did not happen well (I am still waiting for my parcels, and one of them has been lost). While logistical issues in this business will appear, my experience with the claim department has been a consistent disappointment. I sent 5 parcels from London to Berlin. One parcel containing my bicycle got lost by the first courrier (3 courriers in total). I put a protected value of £700 for the 5 parcels, including £400 for this specific item. Note that when I requested PM services, they asked me to give a protected value FOR EACH INDIVIDUAL parcel. Now however, for the compensation for the lost item, they want to calculate the protection value for each kilogram and multiply it by the weight of the lost parcel, which in my case will result in £195.75 so less than half of the protected value I paid for. This is truly unprofessional. I dont recommend using PM if you send valuable items. And to answer PM comment "please note that your request has been processed and the management team is handling your case": the claim was logged a month ago and I still dont know what I am entitled to as a compensation. The management team is very slow in answering and only answers the questions they want. I dont think the case is "handled".
02/02/21 by Bettina
Our Response: Hello Bettina,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and the management team is handling your case. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
Highly recommend Parcel Monkey! From measuring, weighing printing off label then dropping off at local post office - it couldn’t have been easier! The instructions were clear & it took only 5 days for the parcel to go from rural Scotland to Arizona USA.
They e mailed my receipt along with the tracking number & I was able to follow my parcels journey from door to door.
02/02/21 by Sonja Whiteford
Fast and efficient delivery
02/02/21 by cathy
Ive used Parcel Monkey in the past and been very happy. On this occasion, the parcel has not arrived at all and was sent over two weeks ago. This might partly be because of Brexit but in any case, I have not received any info on the deliverys whereabouts. I hope that more realistic information is provided in future.
02/02/21 by Andy
It was faster than I expected. Collection/delivery driver was very friendly Very satisfied
02/02/21 by Ayzada Shirmamedova
I was very pleased with everything,from filling in the form online to the collection of my parcel from my front porch.Would definitely use this company again.
01/02/21 by G Drinkhill
Excellent service. Once the package was picked up, the update on the tracking was up to date. Parcel got delivered the next day.
01/02/21 by molskie
What can I say? My ‘go to’ parcel service.
Saves me time and money.
Good choice of carriers and delivery options.
Sorted things out for me when there was a problem.
Excellent service.
01/02/21 by Jacqui
Excellent service at great prices
Many thanks
01/02/21 by Sonata
I use couriers regularly and for the most part, its just standard domestic parcels, however, every now and then I will have something that doesnt fit the normal criteria. It may be heavier than usual or need to go abroad, thats when Parcel Monkey comes into its own.
Being able to have a wide selection of possible couriers allows me to find the right fit for the job in hand. Something else worth noting, quite often the price is cheaper through Parcel Monkey than it is through the couriers own site.
01/02/21 by jon carr
Collected as arranged and delivered, considering how badly it had been packed without damage.
01/02/21 by K Hyde
Fast and reliable
01/02/21 by Customer
Takes seconds to pick a well known courier at a very reasonable price. Parcel collected during a window which you are told about in advance. Similar story at delivery so you can keep your Ebay customer in the loop and let them know fairly accurately when to expect your item to land.
01/02/21 by Jonathan
Took my money, took my parcel but parcel never delivered. No feedback, no support and no return of parcel.
01/02/21 by David Reading
Wonderful delivery
01/02/21 by Customer
Advice: steer clear pay via PayPal! Item posted 30/12 with parcel force 24. Their website reports this will be next working day, that said I expected it may be 02/01 although 31/12 is a working day. Item got lost then didnt arrive until 06/01. Given I paid a premium for this service and it was not sold as described, naturally, I wanted a refund, I would have received a better service elsewhere and not had the stress of worrying about losing an important parcel. Parcel monkey have been unhelpful and are selling a service which in their customer responses (*** customer service rep manager) advises the package can take 5 days?! If this is the case it should be advertised as parcel force workingweek and sold as such. I have requested refund from parcelmonkey to no avail. Parcel force will not refund as parcelmonkey took my money not them, which I get. Had I have booked direct with parcel force I would have got 50% refund, Service not sold as advertised. PayPal refunded the full amount a month later after I raised a case with them. Otherwise would have been small claims court out of principle. Parcel monkey should not attempt to defraud customers of their consumer rights by using their ts and cs. Wont use again. Steer Clear.
01/02/21 by Ash Moorcroft
Excellent service!
01/02/21 by clare spreckley
Once I got used to how to arrange a parcel to be sent it was easy the second time, great choice of who to send with
01/02/21 by Lisa
Booked parcel to go to USA , reasonable price and arrived very quickly. Easy to book
01/02/21 by Mrs Hustings - 1200294
Good price and good service.
01/02/21 by Chris
Brilliant as usual. Easy to use and delivered smoothly.
01/02/21 by Mrs Apsley
Easy to book, delivered on time, a little battered but....
01/02/21 by Malcolm Senior
Booked a parcel to be sent via Courier through ParcelMonkey. Courier lost my parcel, but were at least responsive and informed me right away when I contacted them for a status update. Having been advised by Courier to pursue a claim through ParcelMonkey, I have now been waiting almost a week for a response from ParcelMonkeys customer support. Go direct with a courier, dont waste your time with this middleman service who are happy to collect their fees and do nothing.
01/02/21 by AB
Brilliant service, Thank you.
01/02/21 by LucyB
Low cost service, efficient and saves me having to go to the post office. I recommend Parcel Monkey highly.
01/02/21 by RJ
Easy to use and book
01/02/21 by Amanda Jones
I ended up using PM, as a desperate 2nd attempt to get a large parcel away, after it was rejected by a drop shop, as too big, despite being within their regulations on sizeand weight! Was pleasantly surprised when it was cheaper by a good bit, including collection from home. The courier arrived on time, at the start of the hour window quoted in advance. delivered safely in 36 hours of collection! Excellent service, price. Thank you!
01/02/21 by of Bury, Lancs
Quick, easy and economical service provided. Thankyou
01/02/21 by Customer
Excellent service.Absolutely delighted with the service.
01/02/21 by Jackie
Easy system to use and updated as required.
01/02/21 by Customer
Very quick & professional services. Such a useful service. Really easy to order. Prompt delivery service. Love this.
01/02/21 by Bessie Fields
Great service, did exactly what was ordered and at an amazing value. Would use again
01/02/21 by Customer
Not arrived yet
01/02/21 by Mrs Pauline Castledine
International delivery. Perhaps Brexit is to blame ...and not PMs fault.. but parcel collected 18 Jan, and has not been delivered yet. Very frustrating. Recipient very anxious. Service booked - delivery 3-5 days. Is this the new normal too? Sending a package from EU to US its smooth sailing but UK to Europe is a nightmare? Really?
01/02/21 by Lucy
Very good service
01/02/21 by Jane Goldsmith
Fantastic - so easy and straightforward. Great options and very happy with the delivery from DPD too. Top marks all round.
01/02/21 by JML
Love ParcelMonkey. Tried a few competitors but these guys never disappoint.
01/02/21 by Liz Gunn
I booked a day for it to be collected, that day I went on a live chat asking if they could pick it up from my neighbour and they said will have to rebook it. She asked for me to confirm the address (didnt say which one i assumed she meant mine) so I put it down and she then replied "I have amended it to (my address) will be picked up tomorrow. I replied saying I only asked if they could pick it up from my neighbour as I needed to go out. She replied "just put a post visible to the courier to collect from neighbour" they picked it up the same day got tracking number BUT they also came the next day to because she changed it and because of that the tracking number just says "unable to pick up" even though they picked it up the first day.
01/02/21 by Customer
good job. and fair price
01/02/21 by Customer
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