We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,829 reviews.
Always a good service.
26/01/21 by Customer
Excellent service as always,
26/01/21 by Michelle
Item two days late anf completely broken. Needed for a birthday last Tuesday so not only late but in pieces!!!!
26/01/21 by Customer
Great service. Got everything I wanted from start of arranging pick up to delivery. 5 star service I picked parcelforce for my parcels
26/01/21 by sue
Reasonably priced. Delivered on time. Good communication
26/01/21 by Susan
Absolutely love Parcel Monkey. Easy to compare prices, pick one that suits your needs and simple to use. Thank you.
26/01/21 by Customer
Everything was easy and straight forward.
26/01/21 by Matthew Dweh
All nice and easy, picked up and delivered as arranged, no problem.
26/01/21 by Kevin M
Excellent service. Very impressed with the speed of delivery, the price and the condition the parcel arrived in.
26/01/21 by Customer
Parcel Monkey+Parcel Force= always excellent.
26/01/21 by Jeremy Fowell
Great service
26/01/21 by Customer
Great service.
26/01/21 by C D Bristol
PARCEL MONKEY My parcel has been sent out by Courier courtesy of Parcel Monkey ten days ago. It was a return to Amazon. It was a domestic destination. It has not arrived; Amazon has not received it. I have heard nothing from parcel monkey or Courier. I have tried to track the package and all I am informed is that there is no record of my tracking number. I am entirely dissatisfied by this appalling bad service.
25/01/21 by Maya di Robilant
Quick and easy. Saved me time, effort and money.
25/01/21 by Duncan
They picked up the parcel as planned and delivered it the next day. I cant fault this service and prices reasonable too. All without leaving home.
25/01/21 by Mrs Janine Warner
Never had a problem with parcel monkey and have always recommended them to others.
25/01/21 by Customer
The services are excellent. Collections and deliveries are timely without any delay during my over 8 years dealing with parcel monkey. Their charges fees are the lowest in the market with top value services .
Recommend to add a collections service at Heathrow Airport.
Dr Abubaker Bagabir
25/01/21 by Dr Abubaker Bagabir
Great and easy to use
25/01/21 by m hayes
All good, thank you
25/01/21 by Customer
Parcel Monkey offered a service with Parcel Force which was described as International Priority but in fact they booked my parcel on the cheaper and slower EuroEconomy. This was confirmed by Parcel Force several times. Its been 2 weeks now and there is no news of when it will be delivered. Parcel Monkey has been unable to offer any information. Both companies have proved to be useless. I will not use either of them again.
25/01/21 by John, Cambridge.
Best price available and my item got there 1 day early.
25/01/21 by Customer
Great, straight forward and very quick international shipping!! Great on prices too!
25/01/21 by Demi H
Nothing to say apart from great service. No hassle. Thank you
25/01/21 by Janet Haydon
Thanks, all my parcels was collected and delivered
25/01/21 by kehinde macleod
The process was simple and parcel collected the next day so very smooth. It was delivered to its receipiant in the time stated and I was kept updated throughout the process which was great. However the parcel was delivered with a hole in which was disappointing. Otherwise very good service.
25/01/21 by customer
Great service, delivery was fast and secure.
25/01/21 by Customer
Great service
25/01/21 by CustomerRichard Harris
Another trouble free delivery
25/01/21 by Mourne Militaria
Still having to deal with there ridiculous communication breakdown … dont bother unless you have 2 months to chase a query. This company are an absolute joke, the parcel was picked up late, then not delivered to the correct location! Other peoples data had been shared with me to see if that was my order, but it wasnt. I then asked where by parcel was, to get a picture of a box in an empty van, not exactly the location it should have been in 1 month after dispatch and how do i know it was mine. I had 2 parcels and this was only showing one. This was all before Christmas for a bed that I wanted to gain the refund off, so not only have I lost the payment for that because it never got returned to the correct place. It is now the end of Jan and I am sleeping on a mattress on the floor, with over £500 lost. I just wanted my refund back and they have now said, raise a new ticket with another email address which they now cant link internally. Despite the order number being quoted on both tickets, what is it. I was recommended this company and have fed back to avoid such disappointment, should further customers be advised to use this service. its stress and a great loss. I lost my brother this month, why am i having to update a 7 day ticket every other day, 2 months later. I dont need this STRESS, just refund me the amount I paid. SIMPLE!! i dont like doing reviews but have had no choice. I even said I dont and to give the option of fixing this but no. you clearly prefer the hard way of working
25/01/21 by KP
No problems at all
25/01/21 by Martin
Fabulous. Tracked and swift x
25/01/21 by Emma Standerline
Simply issue: I booked one parcel to shipping mainland UK. (ParcelForce) via ParcelMonkey. (11/2020) ParcelForce damaged it. I had Cover insurance. 10th of January ParcelMonkey offer me £60. Parcel monkey said they transfered the money! But they havent!
25/01/21 by Thomas A
First time user. I had a heavy parcel to send and so thought I would see which carrier would be the cheapest and most secure. I was happy with the choice of carriers given on Parcel Monkey. The booking system was clear and easy and the parcel was collected from my door and delivered on time at a reasonable price. I will use this service again when I next have a heavy or larger parcel to send.
25/01/21 by Alicia
Great service.
Pick the company from the website. Paid.
Parcel pick up and delived as stated.
25/01/21 by Robin Hamilton
Appalling doesnt even begin to describe the service as their was none. No one picked up the parcel but the receiving party was already emailed to track the parcel After waiting 2 days, I contacted parcel monkey again who issued a new label and promised it would be collected- waited from Friday to Monday and parcel still in the hospital not collected. So asking for excellent feedback is a bit cheeky. The parcel now has to be destroyed as there were samples for diabetic people.
25/01/21 by Dr Irani
After11 days, my parcel has not left the UK and the Tracking History is incomprehensible Allowing for Brexit and Covid, some information about what is happening hasn’t been forthcoming. So it’s difficult to review a service I have in no way yet received
25/01/21 by Helen
I do not normally post reviews, but on this occasion …. I booked a parcel delivery service to the Netherlands on 13th December 2020, using Parcel Monkey. It was to go via Parcelforce, so I printed the label and posted it at my local Post Office the same day. In passing, the parcel contained Christmas presents for my son and his wife, and my grandson. I followed the tracking, and it reached the delivery depot on 16th Dec 2020, and went out for delivery the following day. It was never delivered and seems to have been bouncing around the GLS, Netherlands delivery depot ever since. I have messaged Parcel Money on numerous occasions, and they always say they are waiting on an update from GLS. I can track the parcel myself, so they could do so just as easily. Only messaging is available, they won’t take calls by phone. It is now 25th January, a full month after Christmas, so my guess is that the parcel is lost or damaged. Even if it isn’t, it’s more than a tad late for Christmas. Over the past 2 or 3 weeks, I have also repeatedly told Parcel Monkey I wish to reclaim my postage and £60 compensation, which was what the parcel was insured for. They have never responded to my request, just say they’re waiting for an update. I’ve asked how long they expect me to wait, and they never give me an answer. I’ve said I want to escalate the situation, but they don’t respond. I’ve written to them, but have had no response. All I can say is the Parcel Monkey is the right name – I’d have no less success in resolving the problem if I was talking to a monkey !! I would, therefore, strongly advise against using Parcel Monkey. If anything goes wrong, they won’t take any responsibility, and they wont es;ond when you say you want to make a claim.
25/01/21 by John Harrop
Brilliant service. Will definitely use again....an again. Thank you parcel monkey ????????
25/01/21 by cyndy fraser
Shipment booked on Monday, collected on Tuesday and delivered on Wednesday, all at a really good price. Tracking information was excellent, with both me and the recipient being updated regularly by email and text. Will definitely use again.
25/01/21 by Leslie Rogers
Value good communication and service
25/01/21 by Customer Zoe
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