We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
Was very pleased with your service
27/01/21 by Jenny penna
Top rate service from Parcel Monkey and Parcel Force.
27/01/21 by CustAndrewomer
Quick and Efficient as always
27/01/21 by Emz
Simple process on line , delivery to the USA was very quick ????
27/01/21 by Marion
Got tracking number but unable to track?
27/01/21 by CustomerGAB121
Excellent service, easy and straightforward and parcel arrived in just one week
27/01/21 by Dorrit
Although prices are attractive, the couriers they leverage provide a subnormal service. Parcel Force for example always misses scheduled collection and they always invent excuses, lying on status to cover themselves. Instead of helping in solving the matters, Parcel Monkey will propose refunds that never arrive. They are basically fraudsters.
27/01/21 by DXB
I used parcel monkey because its so easy to get a quote fast, with a wide variety of options to choose from. I had to get two parcels to the Caribbean as soon as possible so found their website very user friendly and a definite time saver. Prompt pick up for both parcels, especially considering the current situation with a world pandemic. I will recommend their services and definitely use them again myself.
27/01/21 by Adriana Bosma
UPS are useless. 1. Package to Thailand , UPS Tracking stated "Export license documentation is missing and is required for clearance. We are working to obtain this information." When I used the tracking number for UPS "Chat", they told me as it was "International" I needed another "Chat" link. This new "Chat" told me that they were in the USA and would not support a UK package, but gave me a UK phone number. 03457677677. On this number I was told that the tracking information is wrong and the package is progressing without problem. 2. Package to Italy. UPS Website stated that export to the EU did not need a "Customs INvoice". After three days and travelling 11 miles the tracking info stated that the pacakge was return to sender. Pack link told me that I could not use Pack Link and would have to go through UPS Direct to export the package to Italy. At this point went to my Post Office and shipped the package through Parcel Force. One simple Customs Invoice NOT the two sides of A4$ with passport numbers for the sender and receiver in triplicate which UPS required! ps Jenny the Pack Link Chat person was lovely
27/01/21 by Palfrey
A better way to send parcels. Straightforward Web site, and good pricing
27/01/21 by mark lewis taylor
Easy to use site,
27/01/21 by Mrs E Mason
Never had a problem with Parcel Monkey. Website easy to navigate and use. Courier has always turned up when stated and my parcels always get delivered on time. I must confess, I have only ever used Parcel Monkey for deliveries abroad, but as I said, I have never had a problem with using them. I cannot even comment on what Customer Services is like because I have never had to contact them.
27/01/21 by N A Mott
I would definitely recommend Parcel Monkey´s service, having used them twice in the last few months to ship between UK and Austria with good results. Do be aware of delivery delays post-Brexit and with COVID-19 however - the Parcelforce (Europe) international priority service I chose took about nine days instead of the advertised four, and make sure you carefully complete customs paperwork to ensure a smooth passage.
27/01/21 by Anonymous
Good price and delivered on time
27/01/21 by mark laing
I strongly advise against entrusting them with your packages, because if there is a problem, ignore the messages of the customers, simply following the standard procedures. So if a customer has any problems you wont be heard.
27/01/21 by And GPhotographer
I just got this link from Parcel Monkey to leave a review which is odd being the packages arent even in the destination country and of course far from arriving. Well, so be it. Its been 9 days and the packages are still not in the destination country. In fact, nothing has changed on the tracking in 8 days. Customer service via email is a waste of time and they dont know anything more than what I know, so this is my situation. Trying to call them is impossible so this is also frustrating. So if you are looking for a company that has good customer service if problems arise, this probably is not the company to use. They have many positive reviews, but from what I see many negatives reviews. I which I was one of the ones that could leave a positive review, but not in my case. Its disappointing as I thought I would have had the packages already and they havent even moved. So based on this, it is impossible to give anything but one star.
27/01/21 by KARL COYNE
Good Service
27/01/21 by Amit Kumar
Really easy to use, sent 3 boxes around 15kg each for £30 next day delivery. Will definitely use again!
27/01/21 by Jen
Great price great service
27/01/21 by Ravi Grewal
Horrible company to deal with. Yes, they very responsive, etc. but not helpful at all. Parcel collected 14 days ago and tracking is not moving. They are abusing covid excuse to the fullest.
27/01/21 by Adam
Amazing service - thank you.
27/01/21 by Customer
I was given notice of the pick-up time and the driver arrived when they said he would. Good service.
27/01/21 by Customer
Awesome DPD are the best to deliver with but it’s cheaper through ParcelMonkey
27/01/21 by Guest
Always efficient and reliable
27/01/21 by lynn scotford
Parcel monkey it self is 5 star ..
27/01/21 by Customer
Great service
26/01/21 by Jacqui Deakin
Very impressed
26/01/21 by Susan Garrett
1st time user for me, and PM did not disappoint, collection from my address, got a cheaper postage with a cheaper extended cover cost, next day delivery, customer was delighted with speedy delivery, its a no brainer. Thanks ????
26/01/21 by John Ashcroft
Used on a couple of separate occasions for larger parcels.
Really easy to use - sets out prices and carriers really clearly for you to then choose best fit for you.
26/01/21 by Mrs Laughton
It was okay, but not the best experience. The PM prefixed tracking number provided requires account creation to view, not ideal to pass onto the parcel recipient but overcome by identifying the carriers equivalent tracking number. There was a (short) delay in processing the label, which is delivered by email. Why can it not be viewable instantly like competitors websites? Label format was not ideal for printing. Clauses in compensation terms need to be clear and transparent. Prices were reasonable but let down by over complicated processes.
26/01/21 by Craig Ball
ALL GOOD AND EASY
26/01/21 by Gerald Edwards
Easy to organize. Parcel was picked up when they said they would pick it up and was delivered the next day. Nothing broken. Great service. Ive used them a few times now, and its been this good every time.
26/01/21 by Customer
Website very easy to navigate. My parcel was collected the next day and delivered safely to its destination in the USA within the week.
Will definitely use again and highly recommend!
26/01/21 by Riv
Great ...kept uptodate with the delivery. Cheaper too than kust using Royal Mail etc ...especially with heavier stuff imho.
26/01/21 by Floyd Zappa
Excellent service
26/01/21 by Mr Berman
Very easy site to use and very cost effective.
26/01/21 by Mark Watson
Never, ever use this company. They lost my delivery and now I am out of pocket. The experience of using the customer service is awful, they take ages to reply and when they do reply it is just with a copy and paste from their website FAQs. They should not be able to get away with limiting their liability for your delivery and the lack of responsiveness from customer service. AVOID
26/01/21 by Dominique Humbert
A 5 day delivery is still in process 9 days later
26/01/21 by jane
You get a quote after entering basic information. You then enter the post codes and all the details only to be told that you can’t get that service. So you get enticed in but then Told No! So frustrating!
26/01/21 by John May
Easily arrange and sorted collection and delivery of parcel no issues
26/01/21 by Customer
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