We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
Easy to use, quick and easy
21/01/21 by Mrs Lewis-harries
No problems, very impressed with personnel and service. Thank you.
21/01/21 by Mrs Eileen Hill
professional and practical
21/01/21 by Franko Black
Awful experience. Avoid Parcel Monkey. Having made a genuine complaint about incorrect information given by staff at Parcel Moneky they have as good as refused to call me back, what Business in this day and age cannot call a customer just poor excuses. I am out of pocket due to this company. You have to keep chasing them to gain a response, you gice a realistic time frame for a Manager to come back to you and they blatantly ignore it and you. When you get a response there is no introduction to who you are speaking with and one who claims to be a team leader messages Sorry for any inconvenience caused, thats it. No Care at all and No Effort. Absolute joke.
21/01/21 by Paul Cox
Annoying you have to type.. said all I wanted to in title
21/01/21 by David Robertson
Great overnight service door to door even in the latest snow weather
21/01/21 by Customer
Great service
21/01/21 by Clint West
Dreadful service, this company are very disorganised, they have no idea whats happening to my parcel. There is no proper liaising between drivers and the office that employ them. Ive been left to track it, still not delivered to daughter in Spain after15 days. Once my parcel had been collected, there iswas no accountability from them for its delivery. Nicholas told they have no more information and Im to track it myself! Ive wasted hours trying to find my parcel, found out its in Madrid awaiting custom checks, no details of when or if it will be delivered. Surely its up to them to keep checks on the parcels theyve collected, thats the contract we make and pay for isnt it? I have asked them to call me .... still waiting!
21/01/21 by maria Maddocks
Easy to use and implement
Parcel Monkey helped me to get competitive quotes quickly and the interface with the courier was very easy too.
Parcel arrived in good condition and when expected.
21/01/21 by Mel
Still waiting for delivery of half of the shipment, 1 parcel has arrived the other did not. Ive had to call Parcel Force twice to try and locate it The other parcel arrived at the wrong address but thankfully at somewhere known to the recipient. Its actually been a total shambles.
21/01/21 by Donna Beresford
Efficient and reliable. Best service found and secured without delay.
21/01/21 by JL
It was super easy to purchase the postage online and my parcel was collected the next day in the scheduled time frame I was given. There was plenty of communication throughout the process and my parcel got to its destination quickly and safely. Overall very pleased. Only thing Id say to change is that postage costs are quoted without VAT which for someone who is only posting a couple of things isnt the most helpful.
21/01/21 by customer
I really like this service and have recommended it to many friends
21/01/21 by liz bolt
Amazing as usual
21/01/21 by Ian Moffat
I paid for a next day delivery. It took 5 days to arrive.
21/01/21 by Karl Uzzell
Four weeks and still no refund. Am writing to customer service regularly but no solution is ever proposed. They charged me GBP 34.97 for not collecting my parcel and then a further GBP4.54 because the parcel they decided to deliver to me (somebody elses parcel) was heavier that paid for. They fail all round: failed to collect; failed to refund; failed to investigate; failed to give meaningful feedback. They even cannot admit to have messed this up pretty badly, theyd rather keep charging me and keep the money. Is that appropriate behaviuor for a business? So far, some 10 different staff have got back to me giving me the usual standard message or contradicting each other but the matter does not move forward. I would like a refund for services not rendered and maybe a fully paid holiday for stress caused.
21/01/21 by Silvia
There has been a lot of issues for me while the courier. The parcel is still in the customs and its been 30days. The Indian custom services are taking a whole lot of time and the Courier isnt that helpful .
21/01/21 by Customer
A good company and generally a good service and fast support response. The reason I only give 3 stars is because you are generally let down on the fast delivery services. If you pay for next day / 24 hour service generally it doesn’t happen. I have had this where parcel force say they delivered late , however as purchased through parcel monkey discuss with them, parcel monkey will only look at this if it’s over 5 days late. This feels like a loophole both parcel monkey and their suppliers exploit. So if your ok with 2 or 3 day delivery then great, book direct with the delivery firms if you really need a guaranteed fast delivery.
21/01/21 by Customer
Used them to send a parcel to Hong Kong, which arrived fine and I left a nice review, then a few days later got an email saying I was going to be charged extra as the parcel was 2.8kg and not the 2.3kg I had stated. I replied that as it had not been opened as it not to be opened till Christmas they could return and weigh it again, no response! Daughter in HK reweighed it and it is the correct stated weight.Contacted parcel monkey again, no response, money was taken from my card which I will now dispute, emailed them again and no response.
21/01/21 by Duck Tippin
Quick, easy and on time!
20/01/21 by Stewart Elliott
Excellent service
20/01/21 by VK
Excellent service. The parcel was collected on time and delivered the next day. The service was easy to book and the price very competitive, highly commendable. I shall certainly use them again whenever I need to send a package.
20/01/21 by E. Butler
great v fast impressed
20/01/21 by Stefano Chiappa
Great service
Good value for money
20/01/21 by Margaret Drewett
Your parcel PM9112580 is estimated for collection by Courier Parcel UK today between 12:48 - 13:48 Above was collected and never delivered No one know where is my shipment Thank you for your service Disappointing
20/01/21 by Customer
Excellent Service from start to finish.
20/01/21 by Customer
The increase in the amount of documentation was very time consuming, especially with a mixed box of goods. By the time we realised we had to fill in all the paperwork, the box was sealed, measured and weighed. Oh and parcel still hasnt arrived after a week.
20/01/21 by Kevan Holloway
No tracking number to follow even though givin one. Dont know if it has been delivered not good.
20/01/21 by Leslie Lane
I have used parcel monkey in the past and were very good. Unfortunately this time I have a parcel that has been collected and over a week later still not delivered abroad .also no update on website. Hope once materialises and arrives at its destination soon.
20/01/21 by Customer
Competitive price and fast delivery Belfast to Mississippi. Will use again.
20/01/21 by Pete
Delivery ahead of time
Brilliant Trace and Track service
20/01/21 by Lynda Theal
Was good and quick
20/01/21 by Customer
Everything went well
20/01/21 by Robert Gray
Did exactly everything when and where they were supposed to. Will happily use again.
20/01/21 by Customer
Great service, easy way to get parcels delivered
20/01/21 by LF
Does what it says on the tin. You add parcel details, they find you the cheapest price. print a label, they pick it up and it gets delivered when promised. easy!
20/01/21 by Customer
Excellent service from start to finish. Will use again. Belated Christmas presents arrived safely.
20/01/21 by Michele
No Barcodes for Parcelforce and useless delivery times
20/01/21 by Mark
Always use Parcelmonkey. Never had a problem posting here or abroad. Excellent service.
20/01/21 by John cordall
Great service. Easy to use, hassle free. Second time of using and would use again.
20/01/21 by A J Barnett
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