We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
I was very happy with the service and price and my shipment arrived on time and I received notification to say it had arrived safely
18/01/21 by melanie henry
First, the price doubled for the service as I went through the on-line booking with no explanation. Then the courier turned up a day late despite paying for an overnight service, finally delivering after three more days. Then, despite very clear instructions as to how to handle the package, which was large and heavy, it was delivered very badly damaged, in such a state that it could only have been done deliberately. Second high value item that has been trashed in a week. Just dont bother with this lot, they are useless.
18/01/21 by Tony
The service worked extremely well.
18/01/21 by W G, Beckett & Graham
Straightforward service. Parcel arrived safely. Good price. Would recommend.
18/01/21 by Walladean
Opted for the cheapest courier collection service to send parcels, which was seemingly DHL. With VAT and entering the value of the goods the cost quickly went up. Courier collected 20 minutes ahead of the time window given, in a plain grey van, but I didn’t get a collection receipt as paper receipts no longer given and there was no email acknowledgment from the scanned parcels. I was worried I’d been scammed until the parcels were delivered the next day! I had no tracking numbers given, only Parcel Monkey’s order reference, which didn’t help and I couldn’t reach DHL by phone, only email enquiry service with a 2-3 day reply. Not a stress-free experience!
18/01/21 by Nad
Very easy and straightforward to use. Price comparison and services included in shipment easy to read and understand. Smooth execution once courier was chosen (labelling of parcel and pick up, as well as, tracking updates until parcel delivered). I will definitely use again.
18/01/21 by Mia
Good service, easy to use, reasonable price for service and any extra insurance needed.
18/01/21 by Robin Bastable
Horrible service. Parcel never arrived. The communication was horrible with the company. I kept explaining to everyone on chat the situation and they were just giving a template answer. Please do not use this service. It is a scam
18/01/21 by Alen
worst service ever. they canceled the service and lost my parcel. They just dropped the parcel somewhere despite me insisting to keep the parcel at the moment since I moved from that place. Please dont use this service at all. The parcel will never reach the final destination.
18/01/21 by Maggie
The task was carried out timely and in professional manners. Communication was good too.
18/01/21 by Customer - Mars
Still hasn’t arrived!
18/01/21 by Customer
Brilliant collected on time and great delivery form Parcel Force
18/01/21 by John Ling
Excellent service as always however would prefer to send with dad rather than parcel force
18/01/21 by Stephanie Williams
thank you, no issues at all would recommend using this service. Good value and both times i’ve used the service parcels arrived quickly to new zealand
18/01/21 by Debbie Maloney
Excellent service.
18/01/21 by Christopher
Excellent professional service-used DHL who were very efficient and delivered within 24 hours. Will recommend.
18/01/21 by Anon
Everything worked according to plan
18/01/21 by Annie B
Very good service
18/01/21 by HuwD
Didnt turn up as scheduled for six parcels. All supposed to be one-day delivery. Spoke to customer services after the non-arrival of the courier. They were not remotedly bothered. Would not refund or even offer a goodwill gesture. Appalling service. Im using someone else next time. Id advise everybody else to the same.
18/01/21 by Chris Brandes
Saved me a fortune, and really easy to use
18/01/21 by Tom Bayley
Great service great value
18/01/21 by QOD UK LTD
All very good
18/01/21 by Malcolm
Good service, easy website.
18/01/21 by MR
Parcel Monkey was cheaper than other rivals using the same couriors, Highly recommend.
18/01/21 by FaTaLiiTYz
Courier didnt arrive on the day arranged for collection which was annoying and inconvenient. However customer care team were quick to resolve and arrange new collection date.
18/01/21 by Customer
good communication with the courier, efficient and reasonably priced service
18/01/21 by Bukky Odutayo
Thanks - parcel to Canada arrived and in a good time frame.
18/01/21 by S Clark
I have not recieved my parcel!!
18/01/21 by Customer
Very easy to use and give multiple choices for sending a parcel.
18/01/21 by David D
I use parcel monkey a lot, and with a variety of suggested courier forms.
Always good deals and excellent customer service should I need it.
Most times everything is spot on, although if there is a problem its resolved effectively. I look forward to using them again and you should too.
18/01/21 by Tristan Bryant
Have used a few times. The website is easy to navigate and I have always managed to find competitive prices for couriers.
18/01/21 by Mr William Thomas
Highly disappointed, paid for 24hours delivery service and its been over a week no delivery done neither can parcel be found- missing. I have contacted parcelforce in several occasion yet no head way. I do not recommend this service Leo
18/01/21 by Customer
Every thing went to plan
18/01/21 by Model rail Bob
Website is clear and easy to use. Prices have always been better or the same than going direct to any of the carriers with the advantage of being able to easily compare prices and features. I’ve used Parcel Monkey numerous times over the past 6 months and I’ve been happy to recommend them to others. So far, so good!
18/01/21 by Dean Prattent
Great parcel company
18/01/21 by Charles
Easy website and booking process. Good rate achieved. Driver arrived early for collection and delivered on time.
18/01/21 by Donna Harrison
Very easy to use this site. Prompt acceptance, easy to check cost and parcels collected promptly and delivered quicker than expected.
Will use again definitely!
18/01/21 by Simon B
Excellent service. Thank you!
18/01/21 by JANET MARY
The reason I have given low feedback is because my parcel hasn’t even arrived! This is the 2nd time I used parcel monkey and it took 5 days longer than I was quoted for my parcel to arrived and this time my parcel is lost and no one seems to be able to tell me why!!
18/01/21 by Jennifer Rae
So easy! Able to do everything at home, rather than have to queue in a busy Post Office environment. Once the labels were printed the parcel was taken to the Post office, scanned into their system and left. As promised the parcel was delivered on time, and we were able to track it all the way.
18/01/21 by Mrs.Baldry
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