We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
great service and prices
13/01/21 by Emad Abualzulof
Quick easy efficient service.
13/01/21 by Jill Hall, Pathways Care
me and my customer are still waiting for you to deliver the parcel. Heres the current transcript: Hi David, A quick update for you. The Hermes tracking page updated yesterday and said the package will be delivered to me before 3pm. It then updated saying delivery had been made and left in a safe place, along with a photo of where it was left. Only problem with this is that it wasn’t delivered to my house! The front of the house they had delivered to was quite distinctive so I found the house and they had delivered to number 37 of the next street to mine. I have got in touch with Hermes and am waiting for them to get back to me. I have also knocked on the door of the house that has the package 4 times already but no response yet so I’ve put a note through the door asking them to call me. Hopefully they will get in touch today. I will continue to call on them and hope they answer the door! So, Hermes delivered a week late to the wrong house, wrong street! You couldn’t make it up.
13/01/21 by David Anderson
No problems at all. Good service all round. Id have no problem using them again.
13/01/21 by Nigel Neale
Everything went as planned easy to book and although the parcel has yet to be delivered im able to follow its progress and will use this company again
13/01/21 by Malcolm Foster
Very good service, parcel was collected on the following day and delivered the day after. It would have been very helpful though to have had a text notification advising of a collection time slot rather than having to wait in all day.
13/01/21 by Kyra
My mum recommended parcel monkey as she used it to send a parcel to Hong Kong and it got there very quickly. I only sent 2 parcels to Reading but they also got there very quickly and really good price as they were big parcels - would definitely recommend!
13/01/21 by I Hunt
Very clear website, accurate and efficient. We had 2 parcels to go to different locations, 1 collected by dpd, 1 by DHL. Both collected early in the hour timeslot and handled and delivered carefully and punctually.
13/01/21 by Customer Julie Milne
Service provided by Parcel Monkey allowed me to quickly select the most appropriate way to send my Niece several packages. Cost was moderate and insurance provided. Parcels were delivered promptly to her address in good condition. Cant get better service than that!!!!!!!!
13/01/21 by Customer
i was told the parcel would be delivered in 6 days and the parcel up until now has still not been delivered by your courier 13 January 2021 i know that there was xmas involved in the time but this is far to long hope i can get a quick reply about this parcel
13/01/21 by Mr PHILLIP WALKER
I have used this service countless of times and it is just brilliant.
Thank you
13/01/21 by Customer
I spent two weeks asking them to tell me what to do with the wrong parcel they sent me (is anyone here waiting for a magnetic base for knives?). Finally yesterday they took an interest and today they tell me again than no they will not issue a refund since someone signed for something and it literally does not matter if it was not my parcel, nor if they never even picked up the parcel I was supposed to receive. Getting more pathetic by the day. I continue to NOT recommens this particular monkey.
13/01/21 by Silvia
Arrived 3 days late.
13/01/21 by Richard
Brilliant and quick service . Parcel was received within 2 days all very straight forward . This was for delivery of a boxed children’s bike .
13/01/21 by Della
Quick and efficient. Thank you.
13/01/21 by Customer
I had 3 large parcels to send off to different addresses. No problems as I managed to sort out the best couriers who picked up the parcels from my home address and delivered quickly to the recipients. It made a lot of difference to me as I am now nearly 80 and wasnt looking forward to standing outside my local Post Office in the cold with heavy parcels. I will certainly use Parcel Monkey again.
13/01/21 by rhwb
Much more expensive than previously. Only 1 option for what I required through Parcelforce.
13/01/21 by John M
Simple to use and great service. Very good prices too with no hidden charges.
13/01/21 by E.Bishop
Brilliant. Collect on time. Delivered on time and great value
13/01/21 by Mr DAVID ELKINS
I understand we are in difficult times but lve had a very difficult time with Parcel Monkey. My parcel was eventually collected on January 5th, Driver said there was a problems with the paperwork from P M, still not delivered to my daughter in Spain yet. No idea where it is or whats happening. Support on line from Monica was fruitless, went round and round still no idea what is happening or if my parcel will ever be delivered. Parcel Force driver said they are stockpiling parcels at the port. Incorrect paperwork provided. Have tried messaging Parcel Monkey they are blaming the drivers! There seems to be insufficient communication between them. Not sure what else to do?
13/01/21 by maria Maddocks
So simple to use
13/01/21 by Samn99
Brilliant. Easy to use website. Compares all the courier services. Just choose what’s best for you.
My friend recommended Parcel Monkey - I have since recommended to others.
13/01/21 by Sarah Dowling
Very efficient,website easy to navigate. I would use again
13/01/21 by CuJamakatostomer
Parcel Monkey making excuses for Parcel Force and not delivering my parcel as per service select, what’s the bloody point in offering services they cannot be fulfil. Ordered parcel force 48hrs for a small package and took 6 days to arrive 109 miles.
13/01/21 by Mr Ian Greig
scammers, at first withdraw few minutes transaction appears as "processing" but after 20 minutes or so it simply dissapear and no confirmation on receiving address, no money received...they are thieves, stealing your money, DON NOT INVEST IN THIS SITE BIG BIG SCAM !!!! It was after I involved Mrs(vanessajace 0 ât Ģ máî!) who filed a suit against them that prompted them to return my money. Couldnt be more thankful.
13/01/21 by Grace
You didn’t collect when you said you would and I couldn’t contact you when I needed to
12/01/21 by Customer
great service from start to finish
12/01/21 by merx
I have used quite a few parcel delivery sites. This is the easiest one to use. Its a fast process to send multiple parcels and the prices quoted are excellent.
12/01/21 by Anna Kilbane
Arrived earlier than expected
12/01/21 by Customer
Perfect as usual
12/01/21 by Stuart Johnstone
Easy reliable service
12/01/21 by Shannon Donoghue
Great service, saves alot of time and hassle.
12/01/21 by Shaun
Easy to use and very reliable.
12/01/21 by Customer
Brilliant service at a low price cost
12/01/21 by Hanzu Ionel
Did not collect
12/01/21 by Miss Poppi Wijethunga
Excellent pick up and delivery service within the UK. No issues at all particularly during current Covid restrictions 10/10 Well done
12/01/21 by Mohamed Nanji
Poor service, I did order courier on Saturday Courier next day service, Monday not show up , Tuesday not show up... First and last time Ive used ParcelMonkey
12/01/21 by Radek
easy to use website, quick service.
12/01/21 by Customer
Competitive price for a professional service
12/01/21 by Martin Dickens
Parcels arrived at their UK destination 24 hours later - great service thank you
12/01/21 by Jane Gray
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