We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,822 reviews.
Similar to most others who find it necessary to contact the help team, you go through a box ticking exercise. You have to do all the work and then they say we will get back to you in the next 24 hrs. When the item is already 48 hrs late and my customer is hanging off the wall production stopped. You cant raise a compliant unless you contact someone else. You cant start a compensation claim until the parcel has been delivered who knows when. They cannot tell you where the parcel s are. Sadly a poor performance all round. Quite typical of a internet based company. My advise is to remember hosting company can take you down in seconds, as can bad customer reviews. You need to make your systems more robust and customer focussed not just templated answers. Feel free to come back to me if anyone from parcel Monkey reads these reviews
14/01/21 by Paul Mullins
Will never use again catalogue of issues. 1, no contact number when things go wrong. Just an automated system that doesnt read what you have written. 2, as I do not have a printer at the moment I paid extra for a print free postage. Upon collection, I received a disgruntled collector who was most put out that he had to print the label. 3, the item i sent was a ring in a small cardboard box it weighed 0.16kg I have received an invoice for 8.00kg with additional charge. Total postage in excess of £12 for a box the size of 2 match boxes. I have no way of contesting it because (trusting fool I am) didnt take a photo of the kitchen digital self calibrating scales before I sent it. I will be taking my business elsewhere in future.
14/01/21 by Sarah Campbell-Dawson
I have used Parcel Monkey the last year 2-3 times a week domestic and international
The service has been excellent and extremely helpful in a few cases I needed to reschedule
I can just recommend them very highly
14/01/21 by mrs Andersen
Excellent service. Competitively priced. Collection was as arranged and delivery arrived well within the estimated window. Will definitely use again.
14/01/21 by Customer
Fast, efficient service to enable elderly loved ones to send an important parcel quickly to me whilst reducing risk of exposure to CV-19. Web interface was easy to use, different options presented quickly and communications through the entire process were clear and timely. This was the first time my loved ones had ever booked a courier services and they were delighted, remarking “It was so easy!” Thank you
14/01/21 by Laura
Excellent service. I cannot recommend it highly enough.
14/01/21 by Francesca Garofano
Easy and efficient v v good others could learn much
14/01/21 by d
great work will use again
14/01/21 by geoffrey cops
Very useful and helpful service. Helped me every step of the way.
Well ship with this company again in the near future. Very satisfied!
14/01/21 by Singer Outlet Client
Second time I’ve used and more than happy
14/01/21 by Customer
So so much cheaper than the post office and simply dropped off at the post office already paid for! Can’t recommend enough!
13/01/21 by ANNABELLE LLOYD
Very hard to track my parcel . It’s now 5 days going to Germany and the updates don’t make sense
13/01/21 by Tara Robinson
Collected when stated and delivered when stated.
Excellent.
13/01/21 by John Walker
Great service.
13/01/21 by Customer
Parcel from the UK to the Netherlands. Ive received it in 2 working days, very fast. The box had a 3cm diameter hole, it contained mainly clothes so not a big deal. Overall satisfied! One note: so annoying looking for items code due to Brexit, I hope youll find a more user-friendly solution for that...
13/01/21 by Claudia
The service was excellent - easy and convenient especially during Lockdown. The parcel arrived in Australia right on time. Thank you.
13/01/21 by Customer
Beets the Post Office
13/01/21 by Pat Cannings
Awful service. Waited in all day but nobody turned up to another courier. Rebooked for the next day and nobody turned up again. Do not use this company.
13/01/21 by Ian Stanley
very easy system to use, parcel drop-off easy, delivered and customer happy
13/01/21 by S Piper
Very straight forward process. Prompt collection and delivery. Great value for money. Will definitely use again.
13/01/21 by Mrs Devlin
Excellent service. I had waited a week for a well known courier who didn’t turn up. With Parcel Monkey, everything was sorted very quickly.
I will definitely use this website again.
13/01/21 by Customer
Great service, will definitely use again.
13/01/21 by Angie
Dont let them get away with it , small claims court (cheap) , chargeback which I did. They are arrogant , do not care less about you.
13/01/21 by Michael Baynham
If I could give no stars I would! I have had absolutely appalling service from Parcelmonkey! After sending my sister a parcel with her Christmas presents back in December- which was sent to the wrong depot and discovering an issue with the address I contacted them and was told it was sorted. Needless to say the parcel didn’t materialise but everyday I messaged them I was told they would contact the delivery company and get back to me. I continued to have to chase them as I wasn’t getting any answers. I then discovered that apparently the parcel was “missing” in the depot! This was after weeks of chasing it and not getting any clear answers! Absolutely disgusting as now my sister won’t be receiving any of the Christmas presents we sent to her and Parcelmonkey have stopped responding to my messages. So that’s over £100 of gifts etc just disappeared with no way to claim as apparently I need to provide receipts- which I don’t have all of and a signed declaration from my sister- who lives in Milan- all within 7 days! We insured the package too but clearly that was a waste of time and extra money! Disgraceful and I will never use them again or recommend them to anyone else! To say I am fuming would be an understatement!
13/01/21 by Olivia grigoras
Brilliant! Don’t think I will ever use Royal Mail again!
13/01/21 by Gemma Hillier
So easy to use - great prices // I used Next day before 12noon and all was as it should be.
13/01/21 by MARTIN AINSWORTH
The parcel was collecting as promised and delivered intact. Thank you.
13/01/21 by DD in Dorset
Parcel arrived in good time but a small China bowl as broken in pieces.
13/01/21 by Margaret
Excellent, easy and fast delivery, used many times now in the last 2 years, never a problem.
Won’t use anyone else
13/01/21 by Liz Davies
Second day in a row, no collection. The whole thing was treated with an “oh well” sort of attitude. It’s an order I’ll now have to refund, so Parcel Monkey has cost me £130. I’ll not be using them again.
13/01/21 by David Falkner
Very quick and efficient way of finding the most cost effective way of sending parcels. Easy to use service. Highly recommended.
13/01/21 by Lindsey
It’s been 13 days since I have sent my parcel. The party on other side haven’t received my parcel neither I have heard anything back . I even tried to email. Really disappointed with service
13/01/21 by Humaira
Easy to do
Fast reliable service.
Very helpful in Lockdown
13/01/21 by Customer
A great facility to compare the costs of sending a large parcel.
13/01/21 by Philip - Hampshire
Cheap and efficient
13/01/21 by Philip
Collected at the time arranged with present restrictions observed.
13/01/21 by David
The service is good, but its the second time that I receive an email after the delivery saying that I need to pay more because of this and that.
13/01/21 by Sheli
Easy to use service which found the best price for a large parcel I had to send. Efficient way to find appropriate carrier at a reasonable price. Everything went smoothly. Have used before and would use again.
13/01/21 by R James
Used PM a few times and been happy but this time once my international delivery left the UK I can’t find out where it is ????????♀️ My recipient needs an eta and can’t give them an update. It’s been a week now,
13/01/21 by MRS DIANE SIMPSON
Excellent service
13/01/21 by Tereza Burki
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