We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,811 reviews.
Did exactly what I wanted and somehow was half the price than using the the supplier direct
11/02/21 by Customer
All went as planned
11/02/21 by Peter Macintyre
Unable to place an up to date review, still awaiting the parcel to reach its destination.
11/02/21 by Brenda Lambert
My package is lost, and no one know where it is.. and no updates
11/02/21 by Louise
So easy to price up and print out labels. Easy to choose the best option. Highly recommend parcel monkey.
11/02/21 by Gemma Richards
All easy and good
11/02/21 by Dt
Perfect ! easy to use nice guy come to collect and delivered on time
11/02/21 by Customer
Excellent Service. Plenty of options and best for bulkier and more weighty parcels. Nice website, easy to use dashboard with good customer experience all round.
11/02/21 by Atiq Ahmad
Excellent from start to finish easy transaction
11/02/21 by JULIE ALLSTON
Excellent from start to finish
11/02/21 by JULIE ALLSTON
all good done their job like they should
11/02/21 by mr stephen lake
I paid for next day delivery and my parcel is now 4 working days in and still not been delivered - I had to call DHL for them to find my parcel as it has went "missing"
11/02/21 by Linda Scott
Very good and cheaper than P2G.
11/02/21 by ANDY LAKE
We were actually recommended to you by our local post office for an international shipment last year and now use regularly. Booking on is easy, print labels and parcel collected. Even booking on at 8pm parcel collected next day. Great service and know you are dealing with someone who will get things sorted Highly recommend
11/02/21 by Suzy H
Excellent service, kept fully up to date and collected/delivered when they said they would
11/02/21 by Customer
Very happy with the process
11/02/21 by Michael Bell
Perfect as usual, thank you.
11/02/21 by Customer
Thank you very much
11/02/21 by Tara
So easy,amazing service.
11/02/21 by Mrs Bowen
The parcel was picked up on time and delivered within 24 hours at a very reasonable cost.
11/02/21 by Judith
Parcel collected by Courier courier (video footage from security camera). Parcel not scanned and ‘lost’. Cannot speak to an actual person about this. Messages to support unanswered ????????????
11/02/21 by Sue
I have used Parcel Monkey twice in 3 weeks. The pick ups were spot on and within the 1 hour window. The first parcel was due to arrive the following day, this was confirmed on the tracker. However it did not arrive until the day after, neither the recipient nor I were informed of the delay. This was worrying. I think the service should have a procedure to inform either the sender or the recipient.
The second parcel arrived the next day within the 1 hour window.
Both parcels arrived intact and I damaged.
11/02/21 by Annie
In November I booked a collection for my parcel to be picked up by DX delivery through Parcel Monkey and delivered back to Amazon. Toward the end of December, the parcel ended up back at my house with a damaged box and parcel monkey say that they cannot refund me the £12 I paid them for this collection and delivery to take place because they say that the job was done? Well, no it was not. I highly recommend avoiding parcel monkey and their incompetence.
11/02/21 by Sonia
Parcel collected and delivered with no issues this time. I find it is a bit hit and miss though, I have had two successful deliveries and 1 delivery that I paid for next day and took over three days to get there. Unfortunately when it arrived it was badly damaged and I had to refund my customer. However the drivers are usually very good and collect the parcels from my front porch and deliver them in a timely manner.
10/02/21 by Gemma Moon
Brilliant service
10/02/21 by Mr Irwin
Excellent ease of use and simple instructions to follow
10/02/21 by Iain Scott
Used for the first time. Easy to use website to print labels & customs paperwork. Best thing - full tracking to Canada. Parcel arrived in 6 days. Fantastic service. Will certainly use again.
10/02/21 by PP
Excellent service
10/02/21 by Nick Bellamy
Excellent collection and return ,keep up the good work.
10/02/21 by Kamala
Really easy to use , quick access to labels and tracking. Customs documents sent with the order to print and process.
10/02/21 by Customer
AVOID AT ALL COSTS... Paid £41 for same day collection with added insurance. Now on day two with no sign of collection. No contact number for customer service and generic replies followed by fake promises when you do get a reply. PAY PEANUTS GET MONKEYS
10/02/21 by Josh Mitchinson
Excellent service, collection and delivery well within timescale, goods delivered unscathed. Easy to navigate website and ability to track parcel very reassuring. Will def use again.
10/02/21 by Denise
I sent two boxes to Turkey. It was fast even during pandemic. My all stuff were in good condition when they arrived. I really liked the service!!
10/02/21 by Customer
good service
10/02/21 by TaxAssist Ashford
Brilliant service
10/02/21 by Mr Mark Haddon
Absolutely great company I use all the time to send parcels to my son in Zurich, Im in the UK I can relax knowing it will get there safely
10/02/21 by Miss l gray
Sometimes you are very good however we have just had a Parcelforce 24 returned with the card saying "Gone Away/Moved" when this is not the case. What can we do about it?
10/02/21 by Customer
Guy who came to my door was quite rude and questioned why he had to get my item from the front door and said he couldnt get his van there which most vans have been able to before. I didnt like his attitude and despite me telling him the item weighed a certain amount he said more even though it stated on the box and purely by lifting it he thought more and it would be sent back which it hasnt. I wasnt happy with the service
10/02/21 by Miss Bett
Very efficient service
No complaints whatsoever!
10/02/21 by John Ridgley
The site was easy to use and the spead of company to send labels was very quick, and the pick up was next. I would use parcel monkey again.
10/02/21 by Customer
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