We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,331 reviews.
Great delivery to France. Very happy, customs label easy to do.
16/03/21 by Tom
Good competitive price with estimated delivery time of 5 to 9 days. The item was collected on time but pleasant and efficient courier driver. Unfortunately it took 12 days to deliver. Asked for review days before it was actually delivered. Delivery times are important.
16/03/21 by Michael Coleman
Using the website to select a price and book a pickup/ delivery was fairly straightforward, as it has been in my experience with Parcel monkeys competitors. Prices offered for the service were also fairly similar but that is where the positive reviews end. Delivery dates are a fluid thing with this service. The Courier express service purchased with pickup 3rd of March and a three day service to Jamaica (their undertaking at time of purchase not mine), arrived on the 12/13th March 6 days after my fathers birthday and 10 days after they said it would. If you can afford for your packages to be late use these guys, if not use one of the others. Same prices much more dependable service.
16/03/21 by MR F MORRIS
Easy, straight forward service at good prices
16/03/21 by Customer
I have sent parcels and had parcels collected from other people and delivered to me quite a few times over the last few months, always an excellent service, so easy to use, I would highly recommend.
16/03/21 by Alison Spooner
excellent service, very pleasant courier picked up parcel. parcel delivered within 5 days as expected .great service would highly recommend and very reasonably priced
16/03/21 by sheena cathcart
Easy to use website, comparable prices, chosen courier has been good.
16/03/21 by Robin Bastable
Parcel collected on date and time as arranged and arrived in USA within 3 days of UK collection, very pleased with service and will certainly use Parcel Monkey again.
16/03/21 by Cynthia Lee Parks
Once again a brilliant service! Collected from our house in UK and delivered to Australia in less than a week !
16/03/21 by Jackie
Great service, easy to use, and such a good way to compare all couriers.
16/03/21 by Kerani Kirakos
Hi fast efficient service.
Thank you
16/03/21 by Kate
So easy to book. Collected and delivered when they said the would. Hassle free. What could be better?!
16/03/21 by Gail Hudson
Kept well informed about my parcel but the parcel package was damaged on arrival apparently but the goods were fine.
16/03/21 by Clive Tommo
I normally find this service reliable, but on this occasion it has been 3 weeks since I sent my parcel and I have no idea where my tracked parcel is it apparently has been scanned into the same location 3 times. I am waiting on a response. Many thanks
16/03/21 by Customer
Very easy process and good arrived on time
15/03/21 by Customer sc
After seven days my package has not been delivered- very disappointed with no explanation apparent from the tracking process
15/03/21 by Henley in Thames resident
Excellent service from start to finish, kept me updated all the way to NZ. Will definitely use again , Thank You.
15/03/21 by Alan
Very easy to organise pick and delivery. Excellent value for money.
15/03/21 by Customer
I sent a box with clothes as a gift to the Republic of Ireland and was absolutely shocked to be charged £17.89 on only £52 worth of clothes as import tax, there was no warning from DPD that I would be charged anything, I thought we had a free trade arrangement with the EU. I was not told about the tax until my box arrived in Ireland when there was really no other choice but to pay it or pay to have the box returned to me in Bristol.
15/03/21 by Alan Mitchell
excellent from start to finish
15/03/21 by Customer
Very easy website to use & speedy delivery
15/03/21 by Janet Syme
Terrible customer service We have used Parcel Monkey in the past few years and have had no issues with the process. However, with our most recent parcel, we weighed and measured twice on different scales and was confident the dimensions were accurate, 2 weeks after sending the parcel we received an additional charge via an email stating that the parcel was 8 times heavier that what we stated... and also that the volumetric size was different. The sizes that they stated the parcel was, were exactly the same just in reverse order, therefore giving the same volumetric size. We obviously were not happy with this so messaged their customer service team, who stated they would look into it and get back to us. The message back was not helpful only stating thaty we must provide evidence that the parcel was the wrong weight and size. When we stated that we could not provide this as we shouldn’t be expected to take a photo of a parcel showing its weight and that their measurements clearly were the same as ours even when they stated that they are not... 16x24x32 is the SAME AS 32x24x16... only one of their colleagues could understand this but they could not do anything to help only message the courier a second time... and still no reply poor show indeed It is worth noting that they have NO telephone number to call them on and you can only message the customer service team. Overall, it appears that they don’t care about their customers as believe they dont know how to measure or weigh a parcel before sending it... and if they did they still would not listen to their complaint and just apply the charge anyway...
15/03/21 by Andy Stigle
Excellent service
15/03/21 by Liz Davies
Excellent service
15/03/21 by Steph
Very impressive will use again
15/03/21 by Andy
Great way to send a large parcel, and cost wasnt too bad either.
15/03/21 by Matt
Fantastic easy and quick
15/03/21 by Felicity Miller
Easy to book & got us the best price!
15/03/21 by EKirk
Used the service online to send a parcel. Found the rate that suited my budget. Parcel was promptly collected the following day.
15/03/21 by Martha
Very poor service! My parcel & my friends was meant to have been picked up from London on the 9th of March 2021 for delivery the next day. This did not happen, up to now no notification / update + no delivery done from parcel monkey. Very disappointed as parcel monkey was highly recommended to me.
15/03/21 by Scotland & Northern lreland
So far so good
15/03/21 by Customer
Excellent service
15/03/21 by Mr Wainwright
Good price and service
15/03/21 by Trevor Brotherton
Easy to use, good price and collected item from home. Makes sending parcels very easy.
15/03/21 by Peter
Everything was great from start to finish.
15/03/21 by Branks
Great service as per usual.
15/03/21 by Customer
Excellent service straight forward and easy to use will definitely be using again
15/03/21 by Chris
GOOD SERVICE
15/03/21 by Crafted By Mum
Perfect parcel delivery service couldn’t have asked for more.
15/03/21 by Mr. Brandon Martin
Labels e-mailed through, took to the local post office and left it with them.
15/03/21 by LEO TODD
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
