We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,811 reviews.
Great price, excellent website and good drop off locations. Will definitely use again. Dropped off my parcel just before 5 on Wednesday and it arrived at its destination early Friday morning. Had 5kg of Christmas gifts we were unable to deliver personally so for £10 we couldn’t really go wrong with the options parcel monkey gave us!
10/02/21 by Emily Reed
Excellent service. No problem at all. Easy to book collection and able to follow tracking right through to the destination. Very speedy and reliable service.Thoroughly recommend, thank you
10/02/21 by Helga Ginty
I wish I hadn’t used Parcel Monkey. My parcel was meant to be in USA today but so far it still hasn’t moved from the sorting hub since the day I took it in last week. I could actually cry. I had sent a gift to someone in the U.S and now I’ve had to buy him something else and have it sent directly, otherwise he wouldn’t have received anything by the looks of things. I understand there is a pandemic and I’m sure this is what the company will reply to any such complaint, but my issue is that these delays were not mentioned during the time of booking. As far as I was concerned, I was booking a parcel collection that would be delivered in 3-4 days. Only AFTER I’d booked, did I go into the tracking and see all sorts of generic ‘updates’ about possible delays. I’m sorry but this is unacceptable. Had I seen these notifications before time of booking, I would absolutely not have sent my parcel with them. I used Royal Mail at Christmas, the busiest time of year, during the pandemic and there were no issues whatsoever. I honestly wish I’d used them, but I thought the 3-4 day delivery was more appealing. It’s false information I’m afraid and I now fear that parcel and it’s contents are potentially gone forever (after reading other reviews), at the very least it won’t be getting there for a special day. I feel cheated. I feel let down. I placed my order in good faith and now I just feel sick about this. If you want to send a deeply personal gift, I’d certainly find someone more transparent. Should anything change regarding this situation (or a miracle happen that my parcel actually somehow gets there), then I’ll update my review but so far it stands as unacceptable. Customer services are yet to respond to my email but I expect it will be a ‘pandemic fob off’. Before you do do that, I’d like to remind you that had this been made clear before time of booking, you might not get so many complaints to address.
10/02/21 by Claire Barber
Very easy site to navigate. Shipping from home made easy.
10/02/21 by Andi O
Quick delivery and very easy to use
10/02/21 by Moira Potter
Will it arrive, wont it? Pretty shoddy, then when your parcel does go missing they dont do anything, Ive had a parcel thats shown tracking as returned to their depot in May 2020, its now Feb 2021 and its still showing as in their depot. I dont know but it always feels like more of a threat when you get the email weve got your parcel
10/02/21 by Customer
Collected as promised/booked but still not delivered in Spain two days after due delivery date. Tracking shows its just reached Spain but nothing else to say when or how it will be delivered....not the fastest service in the world....
10/02/21 by Tania Nehme
Good value, clear instructions and speedy delivery.
10/02/21 by Craig Marshall
this was a next day delivery but took four days!! lying at the depot for three days!!!!
10/02/21 by krishen rana
Excellent service and value for money, Parcels collected on time and delivered in less than 24 hours. Would recommend highly.
10/02/21 by Anne Sinkinson
Excellent overview of tariffs in combination with different levels of service.
One doesnt always require signature or 24hrs.
Clear dashboard.
Would use it again.
10/02/21 by Edwin
Excellent fast n efficient service. Very happy customer ????
10/02/21 by Satisfied customer
I went through the entire booking process to be told they do not serve my centrally based East-Midlands address. Confirmed my a customer service agent so apparently not just a website error... I was not able to find anywhere on the website that told me which addresses they do and dont serve, so they wasted my time. I have used all couriers used by ParcelMonkey recently so I am shocked that they do not serve my address.
10/02/21 by Charles Jackson
Every think worked brilliantly. Will use again
10/02/21 by Mr David Chumbley
Very convenient
10/02/21 by shisong jiang
Great experience
10/02/21 by khalissa BEHLOUL
This parcel was collected Monday 1st February I paid for this parcel to be delivered in 3 days but it still hasnt arrived at its destination. Not a very good service !!!
10/02/21 by Lesley Stephenson
Fantastic - as always! Don’t use anyone else now!
10/02/21 by Nicnac
Parcel Monkey does find the best prices to send packages to anywhere. Especially now with the whole Brexit situation where you have to add description and codes for shipping and customs, Parcel Monkey added a video which explains the process and how-to.
Even though this administrative declaration etcetera, Parcel Monkey made their system easy to use. And I would definitely recommend it.
10/02/21 by Birgitte Ligeon
Great service. But DPD need to update their locations where you can drop off. I went to four shops that were listed but didnt do pick up anymore
10/02/21 by Faye
All worked as planned
10/02/21 by Customer
May as well go direct with the courier as i paid for next day collection and it was rebooked 4 times Courier i used vua parcel monkey no shows no reason no card left dont artive in yime slot given. Booked on a Wednesday for a Thursday but instead rebooked Monday no show rebooked Tuesday no show Weds tirns up after slot apparently as i thought i need to go to the shop no card left saud they come which is a lie. Have cancelled would have been quicker to go to the post office but wanted it collected. Adked parcelmonkey can I have a refund or at least some compensation for fzlsly advertising next day collection when it gets rebooked 4 times i, know their 3rd party is the courier but i just got if i cancel you will get a refund no compassion for waiting around for Courier to turn up 7 days later. I cancelled told parcelmonkey and Courier Courier advised will be cancelled i still get a text this morning yoyr parcel will be collected be tweeted 1417 to 1517 no communication. Bit late now needed it collected last week so, if your courier fiesnt show up dont expect any compensation. Or reason
10/02/21 by Unknown
I phoned on Tuesday making a booking
You collected the parcel on Wednesday
You delivered the parcel on Thursday (am)
Perfect, excellent service as always!
10/02/21 by Customer C. BUTLER
Very competitive rate, prompt service and reliable tracking system.
10/02/21 by Mike
Clear booking procedure, very good price, timings met as promised.
10/02/21 by Customer
AS ALWAYS, EASY TO GET COSTS AND PRINT ALL REQUIRED DOCUMENTATION.
10/02/21 by Universal Hardware Supplies Swansea
HORRIBLE! My packages haven;t moved in a month and I have emailed them daily to have them follow up with their delivery people. Their responses are please check tracking and we will update you as soon as we can. This is what they tell me daily. The rep. Nicholas yesterday takes the prize-we are simply a price comparison company and cant help you further.
10/02/21 by KARL COYNE
An efficient service which has clear instructions for all aspects of sending a parcel abroad.
10/02/21 by Fizz 47
Excellent fast and economic service with good feedback, easy to understand and follow directions.
10/02/21 by Mr Sennett
Never yet had a problem using Parcel Monkey. Will continue to use them.
10/02/21 by CA21
Parcel Monkey is good service until something goes wrong where you will have nobody to speak to and only an online form. The agents you deal online are only there to pass messages between you and the "actual" delivery company so in a sense nobody looks after your interest while you do not have direct access to the courier that has your item. I have been using Parcel Monkey for sometime now and when it works it is great but if there is a problem, you will wish you never used them.
10/02/21 by Customer
Quick and efficient.
Excellent job
10/02/21 by Customer
I cannot fault this service at all Used a few times now was skeptical at first but the prices are really fair and the site is easy to use..
It takes alot to impress me but they have and will continue to use them for all my parcel needs.. Brilliant would recommend them to anyone.. I rate them 10 stars... Not 5
10/02/21 by Adam Bowen
Excellent service, easy to book with a good choice of couriers at reasonable prices
10/02/21 by philip symonds philip symonds
Perfect, great value, couldnt be easier!
09/02/21 by Chris
Great Service!. Easy drop off, very cheap compared to the delivery companies websites and the parcels made it.
09/02/21 by Keith
Lies, followed by lies, followed by lies. Over promise, under deliver. Even if parcels get delayed, rather be upfront and manage expectations. Find solutions to problems rather than lies.
09/02/21 by Disgruntled
Great value, easy to use & to track parcels.
09/02/21 by Kim Wood
The item arrived broken and although I reported it to you I have had respondce from you at all Will have to think twice before continuing to use you
09/02/21 by shirley
Always to be recommended to everyone
Fast and loyal courier ???? specially DHL !
09/02/21 by Julita Matusiak
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