We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,393 reviews.
Very Good. Good communication. Fast pick up and Delivery. Very Reasonably Priced
14/03/11
Shocking that they do not have a contact number and don't bother to answer emails.
14/03/11
Our Response: All communications to and from Parcel Monkey are available in the 'Support Centre' view of your account after logging in.
All good here.
14/03/11
All went very well++++++++++++++++
14/03/11
A very good service with value for money. Thank you.
14/03/11
Couldn't be better unless it was free.
14/03/11
No comment left by this customer.
14/03/11
No comment left by this customer.
14/03/11
Excellent Service, Many Thanks
14/03/11
Excellent prices and really fast online labels. Have recommended to friends as i wouldn't use anyone else. Jayne x
14/03/11
please contact me this parcel was badly damaged upon receipt
14/03/11
Our Response: Sorry to hear your item was damaged. Please contact our team who will be happy to assist you in filing a claim request.
No comment left by this customer.
14/03/11
i cant think of any thing every thing is great with your services
14/03/11
a bit dissapointed as expect for my recent parcel to be delivered by the 13/03/11 but didn't happend.other then that very good service
14/03/11
No comment left by this customer.
14/03/11
No comment left by this customer.
14/03/11
No comment left by this customer.
14/03/11
You have always given me a good service but you need to increase the sizes of the parcels you carry
14/03/11
No comment left by this customer.
14/03/11
Excellent service when city link pickup and deliver my parcels many thanks Tina.
14/03/11
No comment left by this customer.
14/03/11
Super fast - good prices - well done!
14/03/11
No comment left by this customer.
14/03/11
Not happy, I have nearly 10 parcels to send and I cannot print any labels as I can't login to my account ;(
14/03/11
Excellent service
14/03/11
Excellent service, very happy. Will use you again.
14/03/11
All the problems due to weather conditions have passed,and the service is spot on,for pickup and delivery times
14/03/11
No comment left by this customer.
14/03/11
More care ought to be taken with customers parcels, they are not footballs. I did not appreciate having to send a new item to replace broke
14/03/11
Easy to use service. Kept informed of parcel whereabouts. Picked up and delivered with no problems. Excellent service
14/03/11
NO PROBLEMS, EASY.
14/03/11
Very Good Service
14/03/11
Your servers are so ridiculously slow at the moment that I cannot even get to complete my order. 38 minutes and counting!
13/03/11
Our Response: Sorry to hear you were having problems. Our servers were suffering a little with very high volumes of bookings, we've now invested in more servers and the issues are resolved.
No comment left by this customer.
13/03/11
Great service!
13/03/11
ok but need the 3 hour slot back
13/03/11
Many thanks for a very efficient service.
13/03/11
well done. even with an incomplete address, you delivered, thanks.
13/03/11
picked up on time, thank you
13/03/11
No comment left by this customer.
13/03/11
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