-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,811 reviews.
Probably the worst ever experience in terms of customer service. Actually more like non-existent. Collection missed, no reply on messages.
10/01/11
They didnt leave a card to say that they had been even though they say they had,so my customer had to go and pick the parcel up himself not
10/01/11
No comment left by this customer.
10/01/11
picked up parcel and delivered on time will be using this service again thanks
10/01/11
I have had failed deliveries at xmas, and I have had to pay twice, I am awaiting two refunds and one parcel still hasnt arrived frm1week ago
10/01/11
No comment left by this customer.
10/01/11
slow response and most delivers over Christmas took more than 24 hour service , will be persuing the matter of refunds.
10/01/11
IF ONLY YOU SPENT AS MUCH TIME ON IMPROVING SERVICE AS YOU DO ON TRYING TO GET FEEDBACK IT WOULD BE GREAT...OTHERWISE **** COMMUNICATION!!
10/01/11
No comment left by this customer.
10/01/11
Quick and efficient service
10/01/11
No comment left by this customer.
10/01/11
excellent service
10/01/11
Great service as usual.
10/01/11
No comment left by this customer.
10/01/11
A DISGRACE TO COURIERS NEVER COLLECT 2WKS NO RESPONCE TO EMAILS NOT INTERESTED !! NO CUSTOMERS SUPPORT !! JUST BLAMING THE SNOW ?? SAD STATE
10/01/11
parcel not delivered. Courier sent 2 emails (31-12/10 and 04/01/11)to PM asking for advice and PM did not contact me to get proper address
10/01/11
can't fault you
10/01/11
Great site and service!
10/01/11
ANSWER YOUR EMAILS AND I MIGHT RETURN, OTHERWISE I WILL NOT COME BACK AGAIN. USELESS
10/01/11
A small but very heavy parcel collected as arranged and delivered promptly without any trauma. Well done.
10/01/11
Citylink delivered a day late
10/01/11
prompt collection, helpful delivery driver and very friendly, thank you form safepetpens.co.uk
10/01/11
I payed for next day service, I was in direct contact with my customer and the items were a day late, what a let down and a con!!
09/01/11
Very good service for the price made selling items on eBay easier!!
09/01/11
problems with paying system wouldn't allow me to pay by credit card luckliy my husband has a paypal account. Pick up, delivery very good
09/01/11
Parcel [next day] has not yet arrived [3 days later].
09/01/11
No comment left by this customer.
09/01/11
YOU DID RUBBISH 1 ITEM YOU TURNED UP FOR 1 ITEM WAS NEVER COLLECTED ENDED UP GETTING ANOTHER COURIER AFTER LOADS OF MESSAGES READ BACK
09/01/11
Would have liked an email early on day of collection telling me roughly when collection would take place that day.
09/01/11
Courier in Redditch has been absolutely useless since 31st January - will not be using again as I am judged by my delivery speed.
09/01/11
I was very impressed by the ease and straight-forwardness of the whole experience and good value too!
09/01/11
Was ment to b next day delivery and still hasn't been delivered 5 days later
09/01/11
Prompt reply and excellent comms as always. Great company to work with and reliable service
09/01/11
Only 1 of 3 parcels delivered in time! 1 still not delivered after nearly 1 week, Courier using any excuse they can think of!!!
09/01/11
Try collecting the parcel - we are STILL waiting for it to be collected despite us making numberous phone calls!
09/01/11
Poor response ans no contact tel and im still waiting for refund
09/01/11
No comment left by this customer.
09/01/11
No comment left by this customer.
08/01/11
Collected promptly very simple to use
08/01/11
Up to now your service has been very good. Please continue
08/01/11
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more