We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
special deals are too risky don't mind being responsible for missed pickup but cannot be held responsible for delivery
16/03/11
No comment left by this customer.
16/03/11
Parcel was not collected on the day stated, no phone call. When parcel was delivered it was left in the porch £600 boiler again no phone al
16/03/11
First time and I found it all very easy. Good service and price.
16/03/11
Welcome and thank you for giving us a try. I'm glad you found it to be everything you hoped for!
EXCELLENT AS ALWAYS
16/03/11
Thanks!
No comment left by this customer.
16/03/11
I am very pleased with the service. I just wish there was a way that one could have a smaller time window of collection or delivery times.
16/03/11
Spot on,Great service and value!!!!
16/03/11
well done keep it up
16/03/11
Have used your service many times and found it very good every time
16/03/11
Thanks for your business, may you continue to enjoy our great services at low prices!
There was 6 bone china plate damage along with Sandwishe plate on arrival.I did not write fragile on it but did put out to you it was china
16/03/11
Our Response: Sorry to hear your item was broken, but China is on our prohibited items list. You specified your item wasn't on the list when you booked. The prohibited items list is there not only to ensure our traffic is legal but also to ensure your items don't get broken.
No comment left by this customer.
16/03/11
excellent service once again
16/03/11
No comment left by this customer.
16/03/11
The service works and does exactly what is says
16/03/11
No comment left by this customer.
16/03/11
Very good service and 24hr delivery. Well recommended. Will use again.
16/03/11
Excellent service. Really easy to use. Price very competitive indeed. Highly recommended!!!
16/03/11
Thanks! We're the cheapest online courier for UK deliveries and most international destinations too.
Again exceptional service. We booked it on Wed for Thurs delivery but took to depot as out. It arrived in Scotland Thurs!!!! Day early
16/03/11
I have recently started used Parcel Monkey and have been really impressed so far, will be using them for all my parcels in future
16/03/11
When using DHL the tracking could be more intergrated
16/03/11
We'll be upgrading tracking later this year. At the moment we're busy developing some other great value services we'll be telling you all about soon. Thanks again for your booking :)
Brilliant as ever
16/03/11
Collected & delivered on time. Job done!!
16/03/11
No comment left by this customer.
16/03/11
No comment left by this customer.
16/03/11
would like a time when they are picking item up or a call to say there on there way would be great
16/03/11
i booked the collection at 7.00 pm and the parcel was collected the next day and delivered the day following- a very impressive service -tks
16/03/11
You're welcome! Look forward to seeing you here again.
No comment left by this customer.
16/03/11
Excellent. Picked up and delivered as promised. Will use again
16/03/11
As usual a great service
16/03/11
Thanks! Keep the bookings coming :)
Excellent service.
16/03/11
service was good but frustrating as i couldnt book a time slot resulting in 2 missed collection and 3rd time someone sat in house all day:-(
16/03/11
All good
16/03/11
Collection was a week late after claiming they had already collected my package
16/03/11
excellent service.will use again and again
16/03/11
No comment left by this customer.
16/03/11
No comment left by this customer.
16/03/11
It would have been better to be able to choose a time slot as I waited in all day from 8am and parcel was collected at 5pm
16/03/11
Thanks for your feedback, we're working with our carriers on ways we can narrow down time slots.
Have used another courier and have returned baxk to parcel monkey good reliable service and goods get there inperfect condition
16/03/11
No comment left by this customer.
16/03/11
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