We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 201,281 reviews.
Problems have been with Citylink not Parcel Monkey. Hopefully new year and no snow they might get there act together. Thank you at PM.
05/01/11
you colleced a parcel on the 22nd and say collection has been cancelled.. you collected one from me yesterday and said u failed to collect..
05/01/11
Only problem I had is that I had to set up a new account, despite having one already; no way to recover old password.
05/01/11
reliable service thanks aaa
05/01/11
No comment left by this customer.
05/01/11
It all happened very smoothly. One minor improvement would be to directly enable me to send the parcelabel to the person who has the parcel.
05/01/11
fast efficient service best thing cheapest next day for up to 10kg only £5.84 by city-link next day! amazing :-)
05/01/11
Great service, fast and reliable..would use again.
05/01/11
Knocks Spots off Parcel2Go... Thoroughly Recommended
05/01/11
If there is a delay state it BEFORE the person making the order does so .. pathetic having a small bit of text somewhere saying this ..
05/01/11
alot of unanswered questions
05/01/11
Excellent service, great value, and a great website
05/01/11
Citylink were late collecting again, as usual......
05/01/11
Very efficient, driver collected at the requested time and was excellent.
05/01/11
Try refunding my credit card for non delivery of this item :-0
05/01/11
No comment left by this customer.
05/01/11
I found the website was very easy to follow and extremely user-friendly. Parcel was picked up as arranged. Excellent service!!
05/01/11
No comment left by this customer.
05/01/11
Courier are getting worse for failed collections and delayed deliveries.
05/01/11
No comment left by this customer.
05/01/11
No comment left by this customer.
05/01/11
Can I use the service without an Ebay item number? Other than that an easy to use, reliable service
05/01/11
No comment left by this customer.
05/01/11
No comment left by this customer.
05/01/11
Parcel was collected on the morning requested and delivered the following day. Will use your company again.
05/01/11
fantastic service and price,will be using again and again
05/01/11
not happy, too forever, damaged when arrived. and the other I'm still waiting for. Get what you pay for :0(
05/01/11
Quick and easy to book for a large heavy package. All arrived safely and on time.
05/01/11
disapointing now i know about the weather twice u have taken 2 payments 4 one parcel and somthing u picked up on 19th dec cant find it
05/01/11
No comment left by this customer.
05/01/11
i trying contact to support parcel monkey but nobody do not answer on my internet form. very long time for delivery and wrong tracking pack
05/01/11
took 10 days to deliver 1 parcel
05/01/11
Really really bad service. Pick up due 29/12....today 5/1 still no attempted pick up. Can't get response from customer service. Terrible.
05/01/11
Paid on 23dec for collection on 4jan. No shipping label - pending, have been waiting for 2 days- no courier & no reply from Parcel Monkey!
05/01/11
I'm still waiting for my parel to be delivered. I have had no reply to my query as to the nature of the problem
05/01/11
All Good thanks no problems..
05/01/11
Collection cancelled by you for no reason, parcel still on my desk, my customer not happy at all. Waiting to hear from you.
05/01/11
parcel was not picked up, even though local provider was apparently on the way, parcel monkey cancelled, second pick up (January) also fail
05/01/11
It arrived
05/01/11
First collection was not picked up. Phone constantly Courier but no answer. Kept getting cut off - very unsatisfactory.
04/01/11
