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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,738 reviews.
Order placed 10 pm, parcels collected by 9.30 am, delivered the next day, even on a 3-day service. Can't fault PM or CityLink
09/01/12
It would be useful to have smaller time slots for collection
09/01/12
one collection was collected 3 days later than booked!
09/01/12
always fab thanx
09/01/12
Item was damaged when it arrived at destination. I've had to send a refund!!!
09/01/12
No comment left by this customer.
09/01/12
good service as usual but much simpler with parcel force than dhl parcel force bring their own labels ,much easier for me
09/01/12
We still have some refunds waiting to be confirmed
09/01/12
The parcel was not collected on the day it was booked, i wasnt notified of this! Very POOR customer service!
09/01/12
No comment left by this customer.
09/01/12
No comment left by this customer.
09/01/12
When the driver picked up, he was a little put out at being asked to sign for the parcel saying he had never had to do that before
09/01/12
Great, all done! Thank you
09/01/12
Our parcel to Chicago was picked up the next day and delivered promptly, overall an excellent 5 star service.
09/01/12
Parcel was not collected on the specified day so had to be rearranged causing a great deal of hassle!
09/01/12
Glitch in service over Christmas, but now back to very good
09/01/12
No comment left by this customer.
09/01/12
No comment left by this customer.
09/01/12
No comment left by this customer.
09/01/12
Include a add to Address book button when completing the delivery address rather than having to add to the address book first
09/01/12
No comment left by this customer.
09/01/12
It might not have been your fault but 2 of the 3 collections on this order werre not collected, (Courier)& were collected 2 days late
09/01/12
Very easy a great prices!!
09/01/12
Brilliant Best Postal service I have ever used.
09/01/12
its good..... may in future give me better deal with this service (i'm constantly costumer)
09/01/12
The courier did not turn up. Phoned twice and emailed and they never got back to me. Still waiting for refund
09/01/12
Driver to contact the customer if he is not able to find the address. The driver did not turn up and I waited in all day.
09/01/12
Great job no problems at all thanks mhsonestopshop
09/01/12
Very quick and simple service!
09/01/12
No comment left by this customer.
09/01/12
First time customer - Delighted with the service. A very friendly man collected the parcels - no complaints!
09/01/12
couldn't be better - thanks
09/01/12
No comment left by this customer.
09/01/12
As always very happy to use your service
09/01/12
No comment left by this customer.
09/01/12
Very good reliable service, thank you.
09/01/12
very good service & cheap
09/01/12
A day late picking up parcel and three days late on delivery :-(
09/01/12
all o.k.
09/01/12
your service is very good and value for money i have no complaints its a great service
09/01/12
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