We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,433 reviews.
No comment left by this customer.
26/09/12
Excellent service keep it up
26/09/12
We will always try our very best.
Following the order, the parcels were collected the following afternoon and reached destination the day after, very pleased. Thank you.
26/09/12
That's great to read and thanks very much for your booking.
perfect and great prices
26/09/12
Cheers.
very expensive, royal mail now cheaper for us
26/09/12
Our Response: As shown in all the other reviews we are not very expensive for a door to door next day courier service.
Thats the 2nd time I have used you guys to get a parcel out next day and so far so good :))
26/09/12
:-)
I used parcelmonkey twice and both times the parcel was not collected on the day promised and I had to rebook. Drivers seem overloaded.
26/09/12
Our Response: On behalf of the courier concerned please accept our apologies.
Very impressed with quotes used you as you were cheapest will use again thanks
26/09/12
Thank you for making your first booking with us.
No comment left by this customer.
26/09/12
Could you provide labels in a format would could be printed onto standard 4 per sheet labels (e.g. avery j8169)
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
Prompt and efficient service
26/09/12
Excellent service, have recommended to friends already
26/09/12
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
Easy to follow system and good tracking, information
26/09/12
Excellent again
26/09/12
No comment left by this customer.
26/09/12
good thanks
26/09/12
Parcel due for collection on Friday for delivery Monday, collected Tuesday. Night Freight customer services never rang me back, very poor
26/09/12
Our Response: On behalf of the courier concerned please accept our apologies.
The package arrrived on time which gives me more confidence in your services
26/09/12
Good service but website could be improved - Tracking box on your site is rubbish and difficult to use - bad usability
26/09/12
Courier are utter ****!!!!!!!!!!
26/09/12
No comment left by this customer.
26/09/12
The package was not picked up during the stated hours. It was also not delivered until the day after the agreed delivery day.
26/09/12
It was simple and quick.I will use your services again
26/09/12
Thank you very much.
Parcel Not picked up on required day therefore parcel not delivered on due date. Was then given a Saturday Delivery which ended up on Monday
26/09/12
No comment left by this customer.
26/09/12
Very easy - booked online, collected and delivered as promised
26/09/12
The service was not very good
26/09/12
Our Response: The collection failed last Thursday due to no one being available. It was then collected on Friday and delivered on Monday.
No comment left by this customer.
26/09/12
Parcel was picked up 3 days late!! No phone number for Parcel Monkey anywhere! Only Courier.
26/09/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection.
brilliant service, parcel was collected in the afternoon and delivered as required next day at a very good price
26/09/12
Thank you very much.
Excellent thanks.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
Fast, polite, good value for money.
26/09/12
Excellent service thank you
26/09/12
Fantasic smooth and efficient service,keep those prices low.
26/09/12
We will always try our very best.
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