We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,902 reviews.
turned up when said would and couteous.
16/05/13
The collection time from Citylink is now dependable and that makes a massive difference.
16/05/13
Don' see how you can improve, perfect for me.
16/05/13
Excellent as always...regular customer
16/05/13
Good service, quick pick up time and delivery
16/05/13
excellent service, keep up the good work
16/05/13
No tracking details available, therefor unable to find out delivery date
16/05/13
Our Response: Sorry to read that. Please contact our online support team via your account who will look into this with the help of the courier concerned.
So far good service ,but too much telephone automation ,no easy acess to human help.
16/05/13
No comment left by this customer.
16/05/13
Great service - the only thing you could do to improve it would be to allocate two-hour collection "slots" so I don't have to wait all day!
16/05/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
16/05/13
Excellent Service, Right On Time
16/05/13
Parcel Force consigment appears to be lost and no one appearsto be interested.
16/05/13
Our Response: I am sorry to read that and if you contact our dedicated online support team via your account they will look into this matter for you very quickly.
collected at a perfect time very helpful delivery company highly recommend and will use from now on
16/05/13
Thank you and it's great to see you will be recommending us :-)
No comment left by this customer.
16/05/13
No comment left by this customer.
16/05/13
Item picked up in really good time and delivered on promised time. Item also delivered safely and no damage
16/05/13
this is the first time i have used your service and there is absolutely no doubt not only will i be using it again but i will recommend
16/05/13
Thank you for making your first booking with us, please come back soon and it's great to see you will be recommending us :-)
No comment left by this customer.
16/05/13
good
16/05/13
The courier did not turn up to collect the parcel for 2 days. I had to rebook the collection.
16/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
16/05/13
Your agent in Spain failed to deliver: couldn't find the address. Address correct.
16/05/13
Our Response: Tracking now shows the item was delivered this afternoon but sorry for the small delay.
No comment left by this customer.
16/05/13
tracking gave next to no details
16/05/13
No comment left by this customer.
16/05/13
good service, good price, no complaints, I will use you again
16/05/13
No comment left by this customer.
16/05/13
Picked up and delivered on time. No issues.
16/05/13
No comment left by this customer.
16/05/13
Great service
16/05/13
Fast deliviery time to Austraila customer very happy
16/05/13
Thank you for using our own branded International service and we are pleased to see your customer was very happy :-)
Great service
16/05/13
Although not your fault, Courier was 3 days late collecting my parcel meaning more time had to be lost from work waiting for collection.
16/05/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Easy transaction
16/05/13
No comment left by this customer.
16/05/13
No comment left by this customer.
16/05/13
very very very poor service!!! my parcel should of been collected on a Friday but was collected till Monday and i paid next day. never use
16/05/13
Our Response: I am sorry but there was a technical issue with this service last week which resulted in the delay in collection. Please accept our apologies for this and once again sorry.
VERY DISSAPOINTED AS THE NUMBER PROVIDED WAS INVALID THEN THE COURIER FAILED TO COME WHEN SCHEDULED - WONT USE AGAIN
16/05/13
Our Response: Booked on may 9th, collected on Friday May 10th and the courier has twice tried to deliver on the 13th and 14th May. How is this our problem please?
No comment left by this customer.
16/05/13
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