We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,476 reviews.
paid for next day delivery w citilink. parcel still has not been delivered. customer upset.
08/10/14
No comment left by this customer.
08/10/14
No comment left by this customer.
08/10/14
Great service fast and on time
08/10/14
No comment left by this customer.
08/10/14
Last 2 orders with City Link I have had to rebook for another day.
08/10/14
no comment
08/10/14
no comment
08/10/14
no comment
08/10/14
Worked just as advertised. Parcel safely delivered to Australia well within the advertised time. Couldn't have been easier
08/10/14
We offered to assist with loading items on to the van but we were taken aback with his rudeness.
08/10/14
no comment
08/10/14
no comment
08/10/14
I ordered same day delivery , and it turns out it wasnt , so I had to pay for a second pick up charging twice as much plus what I paid to PM
08/10/14
Excellent fast efficient easy service. Would definitely recommend and use again. Thanks you very much
08/10/14
no comment
08/10/14
no comment
08/10/14
no comment
08/10/14
Can you please send the relevant VAT invoice automatically & asap as each time we have to ask you for this
08/10/14
A*
08/10/14
i found and always do find the parcel monkey service to be top notch 5*****
08/10/14
no comment
08/10/14
good service as i have always had - will use again
08/10/14
Great that you offer same day collection and give a price comparison so the best option can be picked
08/10/14
no comment
08/10/14
No comment left by this customer.
08/10/14
excellent service and very happy with costs.
08/10/14
Very good apart from the fact waiting in all day for my parcels to be collected. An AM or PM time would allow me to go out at some point
08/10/14
Another smooth transaction. Good price 26 kilo parcel. Three day delivery door to door - UK to France - Parcel Force.
08/10/14
Would. Be good to have a time slot, am or pm or even a couple of hours, as we had to wait till 5.30 having stayed in all day
08/10/14
Very good. Easy to book on the website. Driver came when propmised. No hassles.
08/10/14
Parcel was picked up on arranged day. Driver was very polite.
08/10/14
No comment left by this customer.
08/10/14
Parcel is apparently damaged though you have not delivered, can't get through to the contact centre, not happy
08/10/14
perfect sevice at a good first time I have used the service and will be using again.
08/10/14
Didn't pick the parcel up of the day it was booked in, resulting in having to have a day off work.
08/10/14
no comment
08/10/14
Your tracking information is abysmal. I couldn't even tell which country my package was in. You should model your tracker on DHL.
08/10/14
There wasn't an invoice provided with the parcel, therefore my parcel is now stuck at customs in Singapore and I'm having difficulty retrevi
08/10/14
Very good
08/10/14
