We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,813 reviews.
Superfast service. Very pleased. Will use it again.
20/11/14
Information on goods which may require inspection and incur charges in delivery country, e.g. Australia
20/11/14
No comment left by this customer.
20/11/14
very quick and safe. I will recommend it to my friend.
20/11/14
Really pleased with service, very good price and arrived on time.
20/11/14
No comment left by this customer.
20/11/14
your driver is always very friendly, helpful and proffessional.
20/11/14
very pleased with service simple to arrange and good value, wpuld have appreciated an idea of pick up time
20/11/14
nothing to add really, good cheap efficient service.
20/11/14
Very good value .Parcel delivered in Australia on time as promised.
20/11/14
No comment left by this customer.
20/11/14
needed to speak to someone about timings of collection and was unable to do this
20/11/14
Our Response: Thanks for your feedback, i have raised a thread for your so we can converse further upon the carriers collection times.
Not one issue with the service especially after being told by the Post Office that the parcel could not be sent. Wonderful service.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
Delivered to USA in 4 days, good stuff.
20/11/14
Great service
20/11/14
Everything works just as it should
20/11/14
For foreign shipping you should include the location of where the pracels are transiting through. No location.still dont know if its left UK
20/11/14
Our Response: Dear Customer, thanks for your query, i have now raised a ticket so we can now converse directly.
ok would be better if there was a pick up time slot so you dont have to wait in all day
20/11/14
i send parcels to germany, great service, very plesent driver, overall first class thanks you
20/11/14
No comment left by this customer.
20/11/14
Parcel was booked 13th. Customer still not received now 20th Nov 11.58am. SHOULD BE GUARANTEED next day! I require a refund!
20/11/14
Our Response: Dear Customer we are investigating this for you, I have raised a ticket for so we can converse directly upon the outcome of your investigation.
Easy and reliable. Will use again.
20/11/14
Picked up same day and delivered the next for a fraction of the price of going direct to Parcelforce :)
20/11/14
No comment left by this customer.
20/11/14
Didn't come till 5.45pm at night after we had waited in all day, perhaps the driver could let us know whether it will be am or pm
20/11/14
Excellent service, great value for money. Thanks
20/11/14
As always I received a fantastic service From 'Dave Williams'(city link) as always. Praise should be given when earned & Dave has.
20/11/14
Your instruction on where to print off the label and how to attach the label etc is not very clear at all. That needs improving.
20/11/14
Very quick pick up and delivered on the day specified. Did exactly what it said on the tin, thanks.
20/11/14
No comment left by this customer.
20/11/14
Very good value and the booking system works smoothly
20/11/14
Excellent service
20/11/14
No comment left by this customer.
20/11/14
Prompt pick. Customer Happy with Service
20/11/14
PARCEL NOT PICKED UP AS ARRANGED
20/11/14
Our Response: Dear Customer, i have opened an investigation for you, an agent will be in touch shortly.
brilliant service, very easy to use
20/11/14
