We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,764 reviews.
No comment left by this customer.
29/10/14
If only there was a chance someone will read this!!!! This could be the only way to contact you. TERRIBLE service. Pickup 3 days late.
29/10/14
Collected and delivered within the quoted time frame. Thank you.
29/10/14
Work with couriers to allow a more specific pick up time for parcels, at least a.m. or p.m. would be a start.
29/10/14
Parcel hasn't been collected without giving me a reason!!!
29/10/14
ok
29/10/14
I arrange courier to collect parcel on 23rd October and still didn't receive it. Unable to track my shipment and no respond from customers
29/10/14
perfect in every way you guys lead the outher follow belive me i have tried them all***********************
29/10/14
No comment left by this customer.
29/10/14
Good overall but could improve communications re delivery esp when delay Found staff excellent helpful wld use again Thanks
29/10/14
Paid for 24hr delivery customer received parcel 7 days after delivery date. Courier didn't even collect.. so I had drop it off in person. ðŸ
29/10/14
No comment left by this customer.
29/10/14
No comment left by this customer.
29/10/14
Always provide a good service never let you down can't fault them been using them for years I don't trust any other courier
29/10/14
excellent service and a great price
29/10/14
Here https://www.parcelmonkey.co.uk/guitars it says you do guitars. But when you choose guitars its says they're restricted item. Confusing.
29/10/14
I have not received my parcel yet.
28/10/14
Took more than 24 hours to pick up a package being delivered using next day service.... nerves stressing..
28/10/14
No comment left by this customer.
28/10/14
No comment left by this customer.
28/10/14
No comment left by this customer.
28/10/14
Excellent. We'll use it again!
28/10/14
No comment left by this customer.
28/10/14
can't fault it best price i could find for such long parcel, collected and delivered in time with clear instructions throughout. Thanks
28/10/14
Great service will defiantly use again
28/10/14
No comment left by this customer.
28/10/14
The 2 parcels were not collected. I am seeking a refund
28/10/14
Brilliant trouble free transaction. Suggestion-an alternative to cutting and pasting a link to print a label by a nominated sender please
28/10/14
A warning about the label being required, mine arrived after the collection.
28/10/14
No comment left by this customer.
28/10/14
'Fraid that Parcelforce messed up and that reflects badly on you.
28/10/14
No comment left by this customer.
28/10/14
The order was not collected and there has been no resolution to the problem yet. Very very disappointing.
28/10/14
No comment left by this customer.
28/10/14
No comment left by this customer.
28/10/14
No comment left by this customer.
28/10/14
They work well in UK, dont have telephone support so wouldnt use, for all my internationals I use a Co. thats knows me by 1st name!!!
28/10/14
No comment left by this customer.
28/10/14
very clear and precise instructions on purchasing. Easy to use have used this service 4 times in last week.
28/10/14
No comment left by this customer.
28/10/14
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