We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,813 reviews.
No comment left by this customer.
21/11/14
No comment left by this customer.
21/11/14
Fast prompt service well organised will use again
21/11/14
Fast, efficient, cheap. Thank you for the excellent service. :o)
21/11/14
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21/11/14
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21/11/14
The courier was friendly, polite and very helpful
21/11/14
I was very pleased with the service. the parcel has been delivered, and I was able to track it all the way.
21/11/14
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21/11/14
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21/11/14
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21/11/14
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21/11/14
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21/11/14
parcel was soaking wet when arrived at destination hence almost everything in the parcel was destroyed
21/11/14
Our Response: Dear Customer I do apologise that your consignment is damaged, an agent will be contacting you shortly to start an investigation
No comment left by this customer.
21/11/14
Parcel was not picked up on the day agreed, with no contact until I chased it
21/11/14
Our Response: Dear Customer thanks for your query an agent is dealing with your order. The agent will be in touch shortly
No comment left by this customer.
21/11/14
No comment left by this customer.
21/11/14
Easy, cheap and just as you said it would work
21/11/14
Make it easier to track your parcel. I had no idea what my tracking number was and didn't realise it was my order and invoice number.
21/11/14
No comment left by this customer.
21/11/14
Simple booking process and online tracking useful
21/11/14
Parcel collected on a Friday and not delivered until following Wed despite saying 2 days online
21/11/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur.
Great communication. Safe and secure delivery. Thank you so much.
21/11/14
where was not enought space for the phone no on the lable, so the currier did not call before
21/11/14
No comment left by this customer.
21/11/14
vg
21/11/14
No comment left by this customer.
21/11/14
Very good service and good price thank you.
21/11/14
Great service as always
21/11/14
No comment left by this customer.
21/11/14
Excellent, hassle free and reliable as always, thanks.
21/11/14
FANTASTIC!!!!
21/11/14
No comment left by this customer.
21/11/14
Easy to place order, good price smooth process. Will use again, thankd
21/11/14
Does what it says on the tin!
21/11/14
Give an estimate on time. It is very difficult to stay in all day and wait for someone to turn up,
21/11/14
Superb service. Booked my parcel in online and it was collected within 40 minutes. Arrived at destination on time, great service.
21/11/14
No comment left by this customer.
21/11/14
No comment left by this customer.
21/11/14
