We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,813 reviews.
It would be helpful if the collecting courier could give a rough pick-up time - even a four hour window. Other than that great service, Ta!!
21/11/14
Very friendly, fast and efficient.
21/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
Would have been good to have notification of pickup and delivery expectations
20/11/14
No comment left by this customer.
20/11/14
Starting to get a bit expensive......
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
Couldn't track my item.you need a phone helpline.you never respond to email.
20/11/14
Our Response: Thanks for your response i have looked into your query, however i can confirm that you never sent an email to us. I have now opened a thread so we can now talk about your order.
Quick, easy, efficient.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
All goog
20/11/14
I could not have asked for better service,cheap and cheerful Many thanks Vivien Hesketh
20/11/14
Stress free and effortless as usual. Thank you.
20/11/14
i'm waiting my delivery since a week and i'm really disappointed
20/11/14
Our Response: Dear Customer, thanks for your query, your order is now under investigation. I have opened a thread so i can update you upon our investigation.
No comment left by this customer.
20/11/14
trouble free agian great service cant ask for any better
20/11/14
still not arived yet
20/11/14
Our Response: Dear Customer, thanks for your query, your order is now under investigation. I have opened a thread so i can update you upon our investigation.
very good will use again
20/11/14
excellent service yet again
20/11/14
fairly easy website to navigate, smooth collection overll good service
20/11/14
Great service - will use you again. Thanks.
20/11/14
No comment left by this customer.
20/11/14
always competitive price and collected at right time. as yet waiting to see when it will be delivered but do not anticipate any problems
20/11/14
We were very impressed with the speed everything was arranged and the parcel picked up, we will definitely use again
20/11/14
No comment left by this customer.
20/11/14
No comment left by this customer.
20/11/14
Great service, great prices, what more could you ask.
20/11/14
such a bad experience with Courier!! I bought next day guaranteed , I waited all day, no one comes
20/11/14
Our Response: Hello I am very sorry to hear this, I do understand your frustration as we are often blamed for the errors of the courier agents. We are not a courier company, we are a reseller and price comparison site that simply help to get the best prices based on a parcels dimensions, weight, and address. The couriers are in control of a shipment as soon as the order has been completed but of course we do try to support any of our customers should an error occur. At this moment we are currently investigating your order, i have opened a thread for you so i update you directly upon the outcome.
No comment left by this customer.
20/11/14
tracking information from delivery courier was not accurate
20/11/14
