We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,808 reviews.
Original collection was booked and never collected. Always seems to happen when booking is made more than 24hrs before collection date. Poor
15/12/14
No comment left by this customer.
15/12/14
great service thank you
15/12/14
No comment left by this customer.
15/12/14
No comment left by this customer.
15/12/14
The parcel still hasn't arrived
15/12/14
Parcel not collected on scheduled day. Collection rescheduled and delivery made successfully after that.
15/12/14
More specific collection/delivery times would help, or contact from driver with ETA.
15/12/14
picked up late, but delivered in 6 days.
15/12/14
A1 Service 5*****
15/12/14
the service was great we will be using this service again
15/12/14
No comment left by this customer.
15/12/14
Didn't get there in time paid for 3-4 days ... still not there
15/12/14
No comment left by this customer.
15/12/14
No comment left by this customer.
15/12/14
No comment left by this customer.
15/12/14
Some contradictory emails regarding collection date but all ok in the end. Just hoping parcel will still reach Japan before Xmas.
15/12/14
First class picked up on time would definitely use again Kel Reclaim
15/12/14
As always no fuss service door to door
15/12/14
Excellent !! Fast Arrival !! perfect Service
15/12/14
The parcel was delivered one day later than agreed.
15/12/14
No comment left by this customer.
15/12/14
Collected and delivered on time thanks
15/12/14
pick up on arranged day!
15/12/14
great service, only marked down one star because not next day as advertised.
15/12/14
I don't mind giving feedback, but is it necessary to send me three identical e-mails regarding the same transaction?
15/12/14
This is the second time I have used Parcel Monkey and again, they've delivered a great service.
15/12/14
No comment left by this customer.
15/12/14
all good
15/12/14
No comment left by this customer.
15/12/14
FAILED TO COLLECT ON TIME - NO PHONE NUMBER TO CONTACT
15/12/14
Excellent as usual.Insurance payout on previous citylink loss without barcode label appreciated :-)
15/12/14
Very clear and easy to use.
15/12/14
No comment left by this customer.
15/12/14
No comment left by this customer.
15/12/14
No comment left by this customer.
15/12/14
No comment left by this customer.
15/12/14
Brought wrong size bag.......twice
15/12/14
parcels delivered reall quickly very good service thank you.
15/12/14
No comment left by this customer.
15/12/14
