We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,480 reviews.
poor
28/12/14
your tracking number didnt work so txt me your number if you are hot bitch 07830875546 love you xxx
28/12/14
good all round service
28/12/14
Punish couriers who don't turn up and take some responsibility yourselves. You said nothing to do with you! A week late now. Customer angry.
28/12/14
No comment left by this customer.
28/12/14
A1
28/12/14
Was meant to be picked up on Tuesday before Xmas, no one arrived, not even a email as to why no one came, had to reschedule for following Mo
28/12/14
it arrived promtly and in good condition (despite being fagile)
28/12/14
Parcel was collected promptly even though it was so close to Christmas and delivered on time despite Citylink going bust!
28/12/14
No comment left by this customer.
28/12/14
picked up on allocated date
28/12/14
ebay sync needed and cheaper rates as i have cheaper service else were
28/12/14
Was great service definitely will use again snd really reasonable! Thank you
28/12/14
Excellent service, very simple
28/12/14
Parcel not collected by Courier on the day they promised and they have now gone bust. Have no idea where our parcel is!!!
28/12/14
Ordered and sent for collection Sat 20th Dec - collected Mon 22nd. Still not arrived.
28/12/14
No comment left by this customer.
28/12/14
No comment left by this customer.
28/12/14
You have done very very well. will obviously use again soon. cheers
28/12/14
we were most impresed very good and will use you again thank you
28/12/14
No comment left by this customer.
28/12/14
updates would be good. publishinh a phone number and answering would be bettet.
28/12/14
Is it possible to give your customers an uplift time scale within a few hours?
28/12/14
Parcel delivered next day as promised. Would be good idea to have some indication of estimated pick up time but otherwise great.
28/12/14
No comment left by this customer.
28/12/14
Great service as usual. Will use your services again.
28/12/14
Great service again guys ....Thank you
28/12/14
I thought the parcel was going to be delivered next day it wasn't so recipient had to pay again for re delivery
28/12/14
No comment left by this customer.
28/12/14
I am Completely satisfied and delightful with the service. Thank you
28/12/14
Inform approx. time when you are to pick up - I stayed in all day when pick was not till 5.30pm
28/12/14
great
28/12/14
Very helpful staff at depot, it's a shame Citylink are no more.....
28/12/14
Nice and easy to use. Everything went as expected.
28/12/14
Nothing everything was spot on 10/10
28/12/14
pathetic ! I waited in from 8am to 7pm and no one collected the parcel.I send out 1000 parcels a year and have only changed to you for price
28/12/14
They have been promised me to deliver my item in 5 workings day but now after 18 days still didn't arrive, carp service. This happened twice
28/12/14
No comment left by this customer.
28/12/14
No comment left by this customer.
28/12/14
If anything I would not let people go through the whole booking system to then get to
28/12/14
