We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,747 reviews.
This has been the poorest service i have recieved so far . YODEL were unable to cope with the parcels they were contracted for
16/12/14
good
16/12/14
I have used Parcel Monkey about 6 times and find it easy to use and price competitive.
16/12/14
Nothing to say parcles collected on time and driver very polite will use again and recomend to others
16/12/14
the parcel did not arrive on the correct day
16/12/14
my parcel said that goods were incorrectly received and were being returned yet customs in China chargef £40 so not good
16/12/14
None
16/12/14
The item has not been delivered yet. Please advise.
16/12/14
No comment left by this customer.
16/12/14
No comment left by this customer.
16/12/14
picked the parcel promptly, tried to deliver but no access, your driver called me and was impolite, I understand logistics can be hell tho!
16/12/14
Brilliant as usual
16/12/14
Used ParcelForce and found service good value and efficient but would have liked collection time - ie AM or PM - didnt collect util 5:30pm.
16/12/14
Parcel delivered safely but took a bit longer than suggested. More detailed tracking info would be helpful.
16/12/14
include place to put directions for collection on the order screen
16/12/14
No comment left by this customer.
16/12/14
No comment left by this customer.
16/12/14
Parccel wasn't collected on stated day, been told no one was in when called, when in fact waited all day, had to drop it off to depot.
16/12/14
No comment left by this customer.
16/12/14
No comment left by this customer.
16/12/14
Great service, thank you. Only improvement would be for email/text confirmation to be sent to me when parcel actually gets delivered.
16/12/14
Efficient and affordable - great service, will use again! Thank you
16/12/14
great service again, thanks
16/12/14
No comment left by this customer.
16/12/14
i cant fault this company great service will definatly use again and tell my family and friends thankyou
16/12/14
excellent service will be using it again
16/12/14
I have had to put 3 parcel labels on this parcel was due for next day delicvery last Wednesday still here
16/12/14
Sad that, as a Chinese, I always was skeptical about the service they provided over there in China. But they also do wellðŸ‘
16/12/14
A SPECIFIED TIME OF COLLECTION OR EVEN AM OR PM WOULD HAVE IMPROVED SERVICE.
16/12/14
To set collections/deliveries at specific times, otherwise we've to be home and sometimes they dont even come
16/12/14
No comment left by this customer.
16/12/14
No comment left by this customer.
16/12/14
We are happy with your service.
16/12/14
No comment left by this customer.
16/12/14
No comment left by this customer.
16/12/14
Paid for Guaranteed next day delivery, collected late on Frid and not delivered until Mon, maybe said next working day & didn't read small p
16/12/14
No comment left by this customer.
16/12/14
No comment left by this customer.
16/12/14
Simple to use, clear and concise and most importantly delivered on time, very happy customer
16/12/14
2 parcels picked up on 3/12/14 stating 5 to 6 days. It is now 13 days and parcels still have not arrived. Can i track this order please
16/12/14
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