We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,807 reviews.
Slow response to queries and having to be asked again days later!
05/01/15
so far so good
05/01/15
Would ever use DX again they came without the label took over a week to deliver and the item was broken on arrival!
05/01/15
No comment left by this customer.
05/01/15
A*******************
05/01/15
Paid for 24 hour service, package has still not arrived
05/01/15
Very happy
05/01/15
No comment left by this customer.
05/01/15
No comment left by this customer.
05/01/15
No comment left by this customer.
05/01/15
Our parcels were not picked up on the supposed date, we were not notified. They were then also not picked up the next work day as promised.
05/01/15
No comment left by this customer.
05/01/15
Confirmation of parcel delivery at destination would be helpful.
05/01/15
very good service
05/01/15
No comment left by this customer.
05/01/15
It took me 9 days to get a parcel picked up by Courier in September this year. Your staff and policies did not help. Ruined my hols.
05/01/15
Very good, quick and flexible service. However I sent a parcel at a very bussy time, it has been delivered in time as you promissed. Thanks!
05/01/15
good
05/01/15
No comment left by this customer.
05/01/15
No comment left by this customer.
05/01/15
No comment left by this customer.
05/01/15
The parcel was not collected!
05/01/15
No comment left by this customer.
05/01/15
No comment left by this customer.
05/01/15
still not delivered to recipient! no emails as to whereabouts of package. Enough said i think!
05/01/15
you havernt picked it up!!!!!!!!!!!!!!!!!!!!!!!!!!!
05/01/15
First time using Parcel Monkey for Overseas Delivery and can recommend
05/01/15
The parcel to be delivered was never collected from me - very poor service, no reason given, customer let down as a result.
05/01/15
parcel never collected! refund required
05/01/15
I paid for Parcel Force 24 and the parcel took 2 days to be delivered. My customer was not very happy as he took a day off work.
05/01/15
No comment left by this customer.
05/01/15
Parcel not picked up. Can't reschedule even though wasn't with Citilink . Waiting for a response from customer services.
05/01/15
No comment left by this customer.
05/01/15
You still have not picked up one of the two parcels I booked for. I emailed on 19/12/14 to inform you and haven't had a reply.
05/01/15
No comment left by this customer.
05/01/15
Good service, the package was delivered early. But the box was slightly damaged.
05/01/15
No comment left by this customer.
05/01/15
No comment left by this customer.
05/01/15
All fine. Maybe you should only give a time of pick up so I won't be gounded for half of the day next time. At least if it will be morning
05/01/15
No comment left by this customer.
05/01/15
