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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,986 reviews.
thank you very much for quick next day delivery,fantastic service very cheap and profesional
23/12/14
Parcel received, very good service
23/12/14
The form could be more user-friendly. The calculation of size/weight to cost could be more transparent.
23/12/14
Very impressed! Well done! I will definitely use them again!
23/12/14
i received my parcel in Canada 4 days after it was collected, which is pretty amazing considering that it is just before Christmas.
23/12/14
No comment left by this customer.
23/12/14
good service
23/12/14
My parcel picked up a week ago; still showing as @ parcel centre ... what's going on?!
23/12/14
great service. picked up and delivered on time. Will certainly be using this service again. 2 huge parcels, England to France 3 days.
23/12/14
Parcel was very late and I had no way of contacting the courier. Nor was I told when the parcel would be delivered when I ordered.
23/12/14
excellent service
23/12/14
Excellent service. Picked up and delivered as per schedule. Thank you
23/12/14
Easy online ordering, tracking and delivered on time even during Christmas!
23/12/14
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
Excellent very swift delivery 5 days to Canada brilliant
23/12/14
Package should be picked up when specified9-12(not 3:20 pm when noone was in)Flagged down a Pforce van at 2pm next day,lost alot holidaytime
23/12/14
Prompt confirmation / when using P Force would be good to know if pick up was AM or PM, but that's up to PF of course!
23/12/14
took 2 days longer than the 48hr guarantee delivery
23/12/14
Parcel collected promptly. Not sure when delivered
23/12/14
No comment left by this customer.
23/12/14
I was upset to find that the recipients had to pay customs duty on the presents I sent them! Almost 50% of the cost of sending the goods!
23/12/14
possibly a time window for pick up would be very helpful.
23/12/14
Everything was perfect, from pick up to drop off, thank you
23/12/14
Great service, did what it said on the box! (On line!)
23/12/14
Never been let down yet. Excellent service
23/12/14
Excellent service as normal.
23/12/14
No comment left by this customer.
23/12/14
(2534604)today is 23rd of Dec. Courier have been promising delivery daily since the 19th. Unacceptable service.
23/12/14
Our Response: Dear Customer A contact agent will be in touch shortly.
Would be great to know a time of day that the currier would come to pick up the parcel. It's hard to stay in one place for an entire day :)
23/12/14
No problems
23/12/14
Not so many duplicate confirmation emails please!
23/12/14
The parcel that was arranged to picked up by DX after 5 days has still not been collected for delivery to our client. Very poor!
23/12/14
Our Response: Dear Customer, we are looking into your query, an agent will be in touch shortly
Easy to print label and take to local post office for collection especially as it was a large parcel
23/12/14
I was and still am unable to track my parcel and received no response to my messages
23/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
No comment left by this customer.
23/12/14
No comment left by this customer.
23/12/14
1st time we have used Parcel Monkey and all we can say is the service was spot on from time parcel was collected in uk to been delivered.
23/12/14
I did not get the option to drop it off at my local post office. Would be very convenient.
23/12/14
Still not delivered, tracking number coming up invalid, no phone number for contact.
23/12/14
Our Response: Dear Customer A claims agent will be in touch shortly.
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