We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,532 reviews.
Easy and simple to use this service
Today by Jo J
I’m really happy with Parcel Monkey excellent service The booking process was easy, and my parcel from the UK to Ireland arrived safely and on time. Customs clearance went smoothly, and tracking updates were clear. Thank you for the great service — I’ll definitely use it again!
Today by Salman
I didn’t reserve my parcel, its already been three weeks
Today by Recipient
WARNING They sell insurance packages which are fraudulent: when claiming a compensation for a lost parcel due to UPS lack of care, they end up saying this was not covered because the item value exceeds what is permitted, whereas the value was clearly within limits. Appalling company and despicable support. Will never use their service again.
Today by Antoine
Parcel Monkey provides a brilliant and efficient service. The prices are reasonable, instructions are clear and there are so many ways of dropping off a package. I would strongly recommend Parcel Monkey.
Today by Janet Obi
Great service, great prices and fast delivery!
Today by H Rospart
I’m really happy with Parcel Monkey. The booking process was easy, and my parcel from the UK to Ireland arrived safely and on time. Customs clearance went smoothly, and tracking updates were clear. Thank you for the great service — I’ll definitely use it again!
Today by Recipient
Good communication and problem free delivery.
Today by Ron
The parcel wasnt collected on two occasions. I paid extra to have a guaranteed delivery by the 30th or my money back. Parcel monkey stated that because the package hadnt been collected, compensation wouldnt be given, even with the extra guarantee.
Today by Shel
I never received my order, it kept saying there was an issue with the address, no way of contacting anyone to discuss order was sent back to supplier Terrible service
Today by Joanne Hosten
Parcel Monkey are great but not using Parcel Force again - dropped package off Thursday morning on a 24hr delivery - didnt arrive until Monday afternoon!
Today by mark windsor-hampton
My parcel was never delivered
Yesterday by Andrew Berger-North
Easy to navigate and use
Yesterday by valerie whiteford
Outstanding Service,booked for parcel force 48,was a lot cheaper than going through parcelforce direct and was delivered in 24 hours
Yesterday by Darren
Quick efficient service.
Yesterday by Craig Barker
Arrived when said and delivery drive very helpful
Yesterday by Amie
Great service.
Yesterday by Jo Boam
quick and no fuss
had to pay additional duties usa end - but not parc monks fault
29/10/25 by Kia Vektra
Excellent service , fast and efficient. So easy to use app and great price for service
29/10/25 by Customer Bev A
The whole experience from choosing the carrier through to delivery to my courier was simple, fair in price and local to me.
29/10/25 by Karen Little
Great service
29/10/25 by Linda Gill
The package arrived in Los Angeles with the Customs Declarations completely gone, torn off. My son was consequently charged 20 dollars before he got the package. I always make absolutely sure that the documents are absolutely secured by high quality tapes. I am not happy.
29/10/25 by Ian Gibson
The usual good service from Parcel Monkey, however I’m very confused as to why the recipient of the package is being charged on receipt in France.
29/10/25 by Gary
Great service and easy to use
29/10/25 by Karen Warren
Great service - always delivers. It does what it says on the tin!! Thank you.
29/10/25 by Thomas O
Quick and reliable
29/10/25 by Mauricette Wisdom
I had a kitchen range picked up and it was damaged during delivery. Very disappointing.
28/10/25 by Nicolas
Absolute rubbish, you quote a price of £8.15 plus vat for a parcelforce service then after wasting several minutes of my life filling in you long winded E forms that go over things twice the price jumps to £17.85 with no explanation why. Youve lost another customer !
28/10/25 by Mark Kitson
Clunky site. Works but UI needs so much work. I often need to resend to the same place, you need a better "reorder label" system.
28/10/25 by Dave Webster
Did not like the adds all I want is book my delivery.
28/10/25 by colin jones
Excellent service from Parcel Monkey
28/10/25 by Gill Gordon
Very efficient
28/10/25 by Tani
Mafe Cruz gave me clear, concise and a quick response to my query. Thank you Mafe.
28/10/25 by NC
Amazing service!
Dropped a parcel for USA at my local shop Tuesday morning and it arrived at their house in Oregon Friday afternoon as quoted!!
Great price for faultless service!
28/10/25 by Mrs E P
great service & rates
27/10/25 by kay
Love this company always use.
Always competitive prices.
Collect and usually deliver.
But this time at the French end they would not deliver to my house, said parcel was too heavy for their system so I had to go to the local depot, fortunately not too far away. Also they said I owed 9€---that has never happened before. No idea why ?
27/10/25 by Sue Woodman (Bartlett)
UK to Northern Ireland no problem
27/10/25 by Pat in Monaghan, Ireland.
Goods not picked up. Couriers workand can pick up till 1900. Patcel Monkey closes at 1700 by which time theres no chance anyway of chasing a courier. If someone now comes Ill retract this statement.
27/10/25 by VINTAGE CRATES
It was the cheapest for what I was sending, it was collected from my home and delivered next day,this was fantastic service will use again
27/10/25 by mr g w eales
Easy to use and reliable
27/10/25 by Mo
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