We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
Collected, but not delivered within 24hrs that was paid for
Today by Customer
Very disappointing experience with Parcel Monkey. I arranged multiple shipments during a relocation to the US and had problems both with customs charges and additional courier fees. Despite the shipments containing personal effects for relocation purposes, I received little to no meaningful assistance when trying to resolve customs-related issues. On top of that, I was later charged an additional fee for only 1 out of 4 parcels - even though all four were sent using identical boxes, dimensions, and packing methods. The explanations provided were inconsistent, with different communications referring to different causes for the surcharge, and support showed no real willingness to properly challenge the courier or investigate the discrepancy. The overall impression I got was that customer support acts mainly as a middleman for passing on charges rather than advocating for customers when disputes arise. I won’t be using Parcel Monkey again.
Today by Seb Webster
Very good and helpful. Mafe Cruz was excellent. Thank you
Today by Alice Ridley
The communication to myself as sender from your selves, and with the recipient from yourselves, made the whole process straightforward and less stressful
Today by Jayne
User friendly website, competitive price comparisons,
Great customer service.
Yesterday by Christopher Loren Jaeger
Booked same day collection and had confirmation email. No one collected and when we emailed parcel monkey, they said it was up to the driver if they had time. Driver has still not shown up 4 days later and no refund has been issued. There is no point to ever use this company. They had one job and couldnt do it.
Yesterday by Carrie
Very easy to use, dealt with everything quickly and without any hassle. Very happy
Yesterday by Mark
Having spent two months trying to claim for a lost parcel I have been through the parcelmonkey system and I can save you sometime and money by letting you know the company is a criminal organisation who will charge you to insure your package as well as the delivery charges but when they lose it your claim will be ignored you will not be able to talk to a customer service representative as they do not exist you will be gaslit till you are bored and a so called representative will reply to you on trust pilot apologizing sincerely for your frustration and inconvenience his name is Jack Wrigley yes like the worm but that is total insincerity and he is adding insult to injury parcelmonkey have no intention of acting in a professional manner your money and package are gone just look at how many people have given them one star on Trustpilot and are saying the same thing as me go direct with courier as they are serious about there business
Yesterday by william
Great service very pleased.
Mafe Cruz one of the support team guy was really amazing very kind professional and help to clarify my concerns about my order .
Thank you again very much
I recommend to everyone the best !
Yesterday by Alexandra
Great price great pick up and delivery
Yesterday by customer
Had to mail some historic family documents to Australia in a medium box. Some prices were eye watering but Parcel Monkey recommended Evri as the cheapest carrier. The tracking was fantastic from Evri through to DAI handover in Australia and I knew where the parcel was during every step to delivery. Impressed and highly recommended.
Yesterday by MickG
Got a bit confused with the 2 tracking numbers at first.
Parcel arrived at its destination and I was able to track its journey.
Will definitely use again
Yesterday by Mrs Hansel Rifat
Another speedy and safe delivery arranged via parcel monkey. Thanks
Yesterday by craig
Only my first shipment but was impressed by the ease of use. Despite worrying about customs since there was no request for HS commodity codes when placing my order the parcel was delivered with no complications.
I will now look for ways if it is possible to intergrate my Shopify store for future use.
Yesterday by ISK International
Reasonably straight forward, even for us slighty older generation, who are not so familiar with doing things online.
11/05/26 by Beatrix
absolutely abysmal service is the worst its ever been you get no customer support and they fail to file correct documentation when the shipments arrive to the USA. will never ever use this company again.
11/05/26 by Stephen Brookesholmes
I have used Parcel Monkey many times to send gifts to family in Singapore. Their booking is easy to use and prices clear.
11/05/26 by Nosytheticsplease
Good value as they conduct a review. Parcel taken to Post Office on Friday 4pm and was delivered Monday morning. Perfect. Thank you.
11/05/26 by Customer
Straight forward booking process. Facilitated an affordable and quick parcel collection and delivery through Royal Mail/Parcel Force.
11/05/26 by Alana
Great experience, parcel arrived before expedited on my international parcel. Would highly recommend!
11/05/26 by Hatfield Customer
Horrible website. Frustrating to use. Errors all the time. Could not book a parcel delivery . Avoid using
11/05/26 by Daniel Dyer
Easy to use - found the cheapest option.
10/05/26 by Customer
Easy to follow instructions and reasonably priced.
10/05/26 by customer
Good price and service
09/05/26 by Graham Boxall
Competitive price and delivery to Canada in two days. Says it all really.
09/05/26 by Brian
website was easy to follow, a good price and quick delivery
08/05/26 by Geoff MORTON
Very poor, Evri took over a week to deliver the package and tracking was more or less none existent!
08/05/26 by Steve & Lisa Hatton
I sent a large parcel England to Northern Ireland Royal Mail Express 48
Service easy to use, no issues
08/05/26 by Karen
Excellent service.
08/05/26 by customer
1. Not enough space in the address windows, cant type in full postal addresses. 2. Very limited international delivery options by the weight and dimensions. One would be better off to book a collection and delivery through company website direct rather trying to us the Parcel Monkey.
08/05/26 by Bikitzer
Easy to use, excellent service.
08/05/26 by Elize
I paid for the parcel to go the Chelmsford Priory Hospital in Lumb Lane and it cane back to my address at 72 Catherine Road Romiley SK6 3DH I telephoned and no one has called me back I think the service is dreadful
08/05/26 by Pina Brown
Paid for 24 Express delivery, parcel was delivered over 48 hours later, very dissapointed because the item was needed the next day
07/05/26 by Customer
You massively overcharged on in post compared to booking with them direct
07/05/26 by Mrs nicola lord
Very easy to organise pick up from home and delivery happened exactly as expected. Happy to recommend.
07/05/26 by Mark Knowler
All went well
07/05/26 by jf zimbalatti
Couldnt make the collection process simpler. Great service, good prices, very intuitive website. Will use from now on..
07/05/26 by Tim Wilkinson
I paid for delivery by Courier, but the item was delivered by Everi!
07/05/26 by Jawaid Khan
Excellent service & price.
07/05/26 by BEVERLEY
Parcel Monkey gives me a swift access to alternative shipping methods - airmail with the cheapest Parcel Monkey is often as cheap as surface through my local Post Office.
07/05/26 by R. Trinder
