We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Great service thank you
Today by Karen
collected on time all good
Today by Cliff Thurbin
Easy to manage the online booking and they turned up to collect the parcel when they said they would and delivered it exactly when they said they would.
Today by Mrs michele loynes
I use another courier and Parcel Monkey but while you can easily contact another courier on the phone, Parcel Monkey are robot online helpers only and when a parcel doesnt get picked up for days as has just happened to me, they are very slow with any kind of believable explanation. Poor service indeed.
Yesterday by Allan
All good now problem
Yesterday by FRED SAXON
Despite wrapping the items carefully and labelling the box fragile, the parcel was clearly not handled with care arriving smashed and broken. No compensation of course as its on their long list of items not eligible for compassion.
Yesterday by Kerensa Houston
I booked and paid for a parcel collection on 4th September. No one showed up, despite me arranging to work from home all day to be available. The company then informed me that collections aren’t automatically rebooked, meaning I had to wait until 8th September for another attempt - causing an unnecessary four-day delay. This not only disrupted my workplace twice, but also meant the service I paid for simply wasn’t delivered as agreed. When I raised a complaint, the response was unapologetic and dismissive, hiding behind terms and conditions and refusing any form of refund or compensation. In short: failed collection, no accountability, no compensation. I won’t be using this service again and wouldn’t recommend it to anyone who values reliability or customer care.
11/09/25 by Victoria Owen
I would’ve given them a zero unfortunately, one was the lowest option They took nine days to collect a parcel due for next day delivery and it still hasn’t been collected. They together with DPD are absolute rubbish.
11/09/25 by graham dale
Great service as always
11/09/25 by Linda Gill
I wish I could give no stars . Parcel collected 6 days ago . Got an update 4 days later saying courier had my parcel and it would be delivered in due course . Yesterday my neighbour found my parcel opened in his front garden . Parcel monkey have been no help from start to finish . From asking for tracking info and getting no answers . To just keep asking same questions Over and over again . Still dont know whats happening and there text service is a disgrace .
11/09/25 by paul
Parcel never delivered even though twice sent an updated address when there was a query with the original one. Customer services when contacted always blamed the shipper. Never advised the parcel couldnt be delivered.
10/09/25 by Jane Timmins
All good, collected on time and delivered on time as well. Well priced service as well.
10/09/25 by Mr Foster
Parcel Monkey has repeatedly helped itself to money from my bank account, telling me that I have inaccurately declared my shipments. They do this, and then make it almost impossible for their customers to get their money back while also stating that only 0.6% of claims are successful. My current claim has involved endless emails and taken 6 weeks so far, despite me providing photographs with the manufacturers dimensions clearly printed onto the side of the parcel. I have been using Parcel Monkey for around 10 years and have only recently started being stung with these charges. I take great care to accurately declare everything but now also have to take photographs to protect myself against later surcharges.
10/09/25 by James Watson
Wouldnt use these people for international parcels - they lost a valuable box of ours and there has been very customer service to help. Seems like everyone else to blame. Really poor.
10/09/25 by Steve
Mafe Cruz - Thank you for your speedy help!
10/09/25 by Andrew Gresswell
After making an error, I received a quick and effective help from Mafe, thank you. All sorted in 5 minutes, easy and quick.
10/09/25 by Sabby
I paid £50 to send a dog guard , Parcel Monkey then took another £125 on top telling me the parcel had a declared weight of 60kg and actual weight of 25kg !. I had weighed the package at 15kg You would have a job to lift a dog guard at 25kilo let alone 60 3 weeks later nothing from them and no way of contacting them other than a waste of time on line chat.
09/09/25 by customer service
great service
09/09/25 by D Flynn
More than a week and still not delivered the 80 miles from Berkshire to Gloucestershire.
09/09/25 by Adventures of TomTom
the pack not arrive yet past more then 5 days
09/09/25 by Sara Belkhialat Hammouri
Very easy, professional and good price
09/09/25 by brian
Easy and intuitive web page.
Nothing more complicated than putting in parcel dimensions, delivery address, and then selecting the best option for me.
Good range of payment platforms.
Great service
09/09/25 by Emma S
Easy to navigate website, with good choice of options. Will use again.
09/09/25 by T K
They are very professional, my label was delayed, I contacted them, and Mafa Cruz helped me resolve the issue in 5 mins! She even sent me a PDF of the label in chat. Great experience.
09/09/25 by Lidia
Great customer service Karla Culla
09/09/25 by Asif D_ _
I paid for the collection of my parcel and they didn’t show up, not even contact me . This is not serious and I don’t like it . The price that we are paying it should be more responsible and respectful with the time of others. This is really bad
09/09/25 by Anna
I wasnt sure tbh if I got everything right, but I followed the directions, taking the measurements and estimating the weight, I honestly wasnt sure the price quoted was correct. I booked for pick up on the Tuesday, which it was at 4pm that day from Bournemouth. This parcel was destined for Connecticut USA however, I was late sending it. I wanted it to be there for my Granddaughters 3rd Birthday, so although it said 1-2 days, I fully expected for the reasonable price I paid for delivery, it wouldnt get there until the next week. However, I was so pleasantly surprised to be told by my son, that her parcel had arrived on the Thursday to the house, totally didnt expect that speed, I was more than happy with UPS delivering so quickly and on time for her Birthday. If going through Parcel Monkey whom Ive never used before, and I send many parcels, I hope to use the service again. It might have been unexpected quick delivery, but I really appreciated that in this case. Excellent.
09/09/25 by Lesley Hall.....went to Bordeaux
There was nothing wrong with the booking system or finding a local Evri drop off point. Where it was poor was after the parcel was lost in transit. It took weeks for Parcel Monkey to acknowledge that the parcel was lost, after Evri had already confirmed it as lost in transit. Parcel Monkey finally agreed that a claim was in order and sent a link to a claim form to complete. They stipulated it needed to be completed in 7 days, yet sent it while I was on holiday and when I also questioned the relevance of some of the questions they took days to respond so I missed the completion deadline. Wish I had just booked direct with Evri.
08/09/25 by James
Best services! I’ve used Parcel Monkey more than once now to send from Northern Ireland to US and I’ve had no problems at all with fast delivery of my parcels. I would definitely recommend ⭐️⭐️⭐️⭐️⭐️
08/09/25 by Tracy Kane
I paid for 2 day delivery to Ireland and the parcel still hasnt arrived
08/09/25 by Ann
Easy packing process. Easy collection service. And delivery was made in just a couple of days.
08/09/25 by Katherine
Parcel was collected on time and delivered next day. Happy customer.
08/09/25 by Mrs Deborah Brent
Fab consistently
08/09/25 by d
Easy to use and great pricing. I only wish you shipped parcels valued greater than £2500!
08/09/25 by Roderic Wagoner
Very efficient.
07/09/25 by Michael Speller
Good service but very expensive compared to elsewhere
07/09/25 by Nicholas
Do not use this company. Stay well away. Ive been with them for a number of years and when UPS do the job they are supposed to all is good. When they damage your product in transit these monkeys always say it is not packed correctly which is BS! They have cost me £300 because although I sent photos of a crushed box and crushed product this is somehow my fault. Please do not use them.
07/09/25 by mrs lisa hughesdon-brown
I sent six parcels on Monday, September 1st, from Northampton, to Amazon returns on a fast 24-hour tracked post; none have arrived there as yet. PBZR3231241001 PBZR3231241002 PBZR3231241003 PBZR3231241004 PBZR3231241005 PBZR3231241006 Now losts of hassle trying to recover nearly £600
07/09/25 by customer
I was dubious about using this service but it was faultless, quick pick up and delivery for a great price, I will use them again
06/09/25 by Emma Fennessy
A good service
06/09/25 by MR NEIL BIRKINSHAW
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