We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
This time delivery was awesome and very fast .Delivered with care.
Today by Tanya Mansfioeld
First class service
Today by liz
What a fantastic service & easy to follow.
Yesterday by Michael
Parcel collected from home… was delivered in Dubai 2 days later. Fantastic service a& price. Will defo be using again x
Yesterday by Sheena
The purchasing process with simple with the available options. However, after purchasing the2 different options required, I was informed I would receive the labels within 30 minutes. After 1 hour I had to contact the help centre, as nothing had arrived, the operator said they would resend the order, which they did and the label arrived; I enquired regarding the 2nd order and the operator had to resubmit this again for the label to be sent to me.
Yesterday by Customer
I am having problems with my parcel, it has not been accepted by DPD. I am having no success contacting Parcel Monkey to solve my problem, there is no telephone contact and there is no response to my urgent written query. Unacceptable customer service.
Yesterday by Alan Taylor
How easy was that!!! Very straightforward instructions, great rates and very quick!
Yesterday by Chris
Simple to use, parcel delivered on time. Paper work also easy to understand.
Yesterday by G Quigley
Broad range of postal companies with prices etc. Makes it so easy to choose a suitable carrier.
Yesterday by DMc
very professional
Yesterday by Mrs Sandra Macnicol
Everything was perfect xxx
Yesterday by EDWARD NEWELL
Good communication. Parcel arrived promptly
Yesterday by Mr Kevin Wilson
once again being charged after the parcel has been delivered, stating over weight or oversized. case weight was confirmed on parcel force scales as being under the stated weight and the dimensions of the case wee checked several times and again overstated when booking, I beleive parcel monkey are operating some sort of scam here and never present proof to justify there extra charge
14/12/25 by Customer
Took far too long to get here.
14/12/25 by David
good serive via DPD
14/12/25 by customer
Five days on my parcel has still not been delivered Very disappointed
14/12/25 by Sabrina Lath
Great service, would highly recommend them
14/12/25 by Ann Barry
I have sent numerous parcels in the last couple of months and I still dont know where 2 are. Its very worrying when you send precious items to your loved ones for Chritmas and all you do is worry where they are.
13/12/25 by Mrs Y Davies
Excellent service! Parcel collected on Monday at 4.30pm and delivered Wednesday, absolutely delighted with the service.
13/12/25 by Mrs.Patsy
This is the 3rd time using parcel monkey after recommendations to use them. Easy to navigate the site, everything straight forward and full explanation of packing your goods,updated as the parcel travels. Great price as I shop to my daughter in canada. I wont be using Royal Mail for parcels again after using Parcel Monkey - so much easier and cheaper.
13/12/25 by Anne Anderson
Terrible service
13/12/25 by Steven Scott
Straight forward easy to use. Prompt pick up and delivery
12/12/25 by Elaine
Maureen was efficient. Her instructions were very clear, and very helpful. Many thanks, Maureen!
12/12/25 by Yargy
Great company Use them all the time to send parcels to my family in Norway.
Just wish the parcels were delivered to the door instead of pick up.
12/12/25 by Customer
If you want to be ridiculed, ignored, and pay for a service that will never be delivered and will waste your time, then hire them. Its a complete waste of time and a terrible service.
12/12/25 by lore diaz
So far so good, if something goes wrong, they will fix it for you.
12/12/25 by Customer
Awful Placed order for dpd collection, not collected and no communication Have not been able to get a refund
12/12/25 by Hayley Brooks
Parcel still not collected. Any form of acknowledgement there is a missing parcel being passed between 3 parties. One saying its been collected from them, one saying it hasnt been scanned in and this one claiming i have to contact the courier... What exactly should i do? £60 down including the contents and what i paid for the delivery
12/12/25 by Customer
Easy to use the site to book a parcel. Have used parcel monkey on many occasions. Not had a problem with any parcels going to Europe except that the countries the parcels arrive in are slow in the customs areas
11/12/25 by Jenny
Good timing and parcel in good condition
11/12/25 by Recipient
Great service
11/12/25 by Angela Docherty
Gave a quick delivery sending to Poland
11/12/25 by Ray Halls
It was very easy to access your app which gave me a list of couriers to choose from. Just added the weight and size of parcel which I needed transported got the price paid and dropped of at local shop. So simple.
11/12/25 by Margaret
Makes parcel postage very simple
11/12/25 by Phil
Great way to assess courier services available for overseas package. Clear and detailed info. Communication excellent.
Went with DDP Easy to book, pickup on time and fast delivery to destination. Can’t fault this service and will use again.
11/12/25 by PatsyG
I paid for two parcels to be delivered to my grandchildren on Sunday 30th November to be picked up by Parcelforce on Monday 1st December but they were not collected. I emailed them as you could not telephone. My email was responded to on Tuesday 2nd December with no explanation. They sent new labels so we had to reprint them, take the original labels off and put the new ones on to be collected not that day but Wednesday 3rd December. Waited in all day did an online chat at lunchtime to see if they could tell me if they were going to be collected.Was told they would get back to me after investigation.NEVER DID!!!!!! The parcels were yet again NOT COLLECTED. I did another online chat and they said that they could not give an explanation So i asked to cancel the collection and asked for a refund. I was told I had to email to cancel and get my money back. Terrible customer service will never use them again
11/12/25 by kath horseman
All good except no information on which day parcel will arrive
11/12/25 by PATRICIA QUINN
Super helpful efficient experience from customer service assistant Mafe Cruz
11/12/25 by Rachel kay
fast and helpful
11/12/25 by Jing Dai
Arrived via Royal Mail as we are remote, quick and undamaged.
11/12/25 by Francesca
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