We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,617 reviews.
Easy to use, no printer needed, tracking notifications throughout, delivery on time, good price
Yesterday by Kaz Griffiths
All good thanks...
Yesterday by Mikie
Mafe Cruz sorted out an issue with the wrong delivery address that we had attatched to our return parcel . Lovely to have an issue resolved quickly and efficiently.
Yesterday by Katrina Lloyd
Excellent delivery service
12/11/26 by SCB
Brilliant service. Great price and super quick delivery
12/11/26 by Quincy
No fuss delivery on time
12/11/26 by Stella
Very quick and easy to send a parcel
12/11/26 by Jennifer Sayer
I sent my package to San Diego California and frankly thought I would never hear of it again. My recipient sent me an email to say it had arrived literally a week after sending. Thats quicker than a 1st class post to Inverness via Royal mail. I am definitely going to try this again as I am amazed.
11/11/26 by Christopher Cameron
booked 4 parcels on November 6th. When I went to drop them off, two different Post Offices rejected the labels, stating there was something wrong with them. After visiting a 3rd post office on Saturday, November 7th, I finally managed to get them scanned through. However, I have received zero updates since then, and checking the tracking now shows they were recorded as "refused to receive" even though nobody contacted me, and I was the one trying desperately to send them! Customer service has been completely unresponsive to my support ticket (#1116012), and now my parcels are being returned. Extremely frustrating experience with a complete lack of support when things go wrong. Avoid if you need reliable service.
11/11/26 by Youssef Elabd
so helpful and easy to use
11/11/26 by richard bryan
The initial booking procedure was quite straight forward and Carpet Monkey gave lots of useful info on packing the item. However the collection time wasnt issued until the morning of collection (would have been useful the day before) and even then the driver was half an hour early and appeared to be leaving when I hadnt got to the door within 30 seconds.
The messages that I received from the actual courier (DHL) were a bit confusing because they always read that the parcel was being delivered to me! In the end it was delivered a day before schedule, which could have been a problem.
11/11/26 by Yvette Lawson
Two Victorian chairs safely packed in two separate boxes but both back two legs on both chairs broken. Presumably somebody had placed a very heavy box on the two boxes with the chairs in. The boxes said place upwards so the boxes must have been laid on their side as well. Such a shame as they were lovely chairs. Mike Isles
11/11/26 by Mike
The cost was good, the delivery quick, i could not have asked for more, many thanks A1+++
11/11/26 by Richard Winter
Very simple, cheapest price.
11/11/26 by Stephen Worth
No customer care phone number and very difficult to discuss with AI.
11/11/26 by Mays
I booked a 24-hour delivery service through Parcel Monkey and dropped off my parcel on 2 November. However, more than nine days later, the parcel had still not been collected from the drop-off point. After contacting Courier eCommerce directly, I was informed that the account holder needed to arrange collection. I explained this to Parcel Monkey several times and repeatedly asked them to take action. Unfortunately, their customer service team did absolutely nothing to resolve the issue. All I received were generic responses saying they were chasing the courier and asking me to wait. No collection was arranged, no clear explanation was provided, and no practical solution was offered. As the shipment was urgent, I eventually had to return to the drop-off point, collect the parcel myself, and pay to send it through DPD instead. I am extremely disappointed with Parcel Monkeys lack of responsibility, communication, and problem-solving ability. I have requested a full refund for the service that was never provided. Nine days wasted, an urgent delivery delayed, and absolutely no meaningful support. I would not recommend Parcel Monkey.
11/11/26 by Jongkook Lim
Good price for sending 3kg parcel to Australia. Straight-forward genuine website, everything worked. Parcel arrived safely.
11/11/26 by Jim
I always use parcel monkey as i send parcels to family in canada and found this to be the easiest and cheapest way todo so
11/11/26 by Customer
Have used parcel monkey twice now, having used other parcel companies many times without incident. First time I was charged a surplus on two parcel saying I quoted under weight. I thought ok fair enough. Second time they say they tried to collect but no-one in so I cant be refunded. We are a shop and someone here normal opening times. Sorry qwont use again - be careful
11/11/26 by Carole Grainger
We sent a parcel of Christmas presents to Australia. We found Parcel Monkey really good. Parcel arrived within a week.
11/11/26 by Customer
Avoid Parcel Monkey at all costs. They completely lost my parcel in transit, and their customer service has been nothing short of a disgraceful deflection machine. When I opened a claim for my lost item, they refused to pay compensation and claimed they would only refund the postage because "sunglasses are not covered." The problem? It wasnt sunglasses. They were expensive, custom-made prescription reading glasses. Their support team clearly didnt even bother to read my claim, look at my receipts, or properly review the item description before auto-denying it with a generic excuse. Even after pointing out their blatant factual error, they are still trying to dodge responsibility. There is a massive difference between a fragile item getting damaged in transit and their courier completely losing an entire box due to sheer negligence. A total loss is a complete breach of service, yet they are using cheap loopholes and misidentifying items just to avoid paying out their standard inclusive cover. Appalling, lazy customer service and zero accountability. Save yourself the headache and use a reputable company that doesnt try to cheat its customers when they lose your belongings. I will be escalating this straight to RetailADR and the Small Claims Court.
10/11/26 by Markavalli “Just Markavalli Da
Fast delivery everyrhing arrived safe
10/11/26 by GEMMA BIBB
Excellent!
10/11/26 by Brian
Ive used ParcelMonkey for around 10 years and spent thousands through their website. Everything works well until something goes wrong. After a parcel was lost despite paying extra for a signature, the claims process became unnecessarily drawn out, with repeated requests for information already supplied. I eventually accepted a minimal refund simply to end the frustration. I genuinely feel their claims process discourages customers from pursuing legitimate complaints. Very disappointing treatment of a longstanding customer. Ill be taking my business to one of the many competitors.
10/11/26 by Mr Miles R Reeder
Have used parcel monkey at least 100 times. Last time, a few weeks back the courier didnt come to pick up. Parcel Monkey rescheduled "behind the scenes" for next day but again the courier didnt pick up. I therefore asked to cancel. Parcel Monkeys system charged me for both non-collections and despite 6 emails refused to believe me that they charged me twice. The behind the scenes 2nd collection doesnt appear on my account. I will not use them again.
10/11/26 by Jenny B
Very easy - would recommend
10/11/26 by Claire Jones
Paid for 48 delivery (2 days ) Took 7 days (includes weekend )
09/11/26 by Paresh Patel
Easy to book so recommend.
09/11/26 by Doug Williams
Parcels weren’t collected , had an email to apologise and asked to click to rebook or cancel , tried and both impossible , popped into our local post office to show the labels to see if they could advise , Parcelforce are the worse wax the reply , never again
09/11/26 by Garry Allen
Very good, no-fuss website. Did exactly what I needed and good communication at every stage. Highly recommended!
09/11/26 by Stephen Mahon
I have used PM for so many years now, I cant remember when I didnt. Great service, competetively priced.
09/11/26 by John G
collection was on time and follow up was goog
09/11/26 by ramez basma
If I could - I would not give any stars. Placed and order for a larger item on Thursday 4 November and paid (over the odds) for overnight delivery as it was coming from Scotland to Liverpool. To date - we are still waiting for delivery - I have lost 3 days wages waiting for delivery/update or any form of communication. There is NO contact numbers, the chat box is beyond useless as no-one attends it when you ask to speak to a human. They call themselves Parcel Monkey - I think Monkeys would offer a better service and be more reliable. Absolutely ZERO custom service - and would never recommend this company. We now do not know if our parcel is going to be delivered or what has happened to it
09/11/26 by Caroline Van Der Westhuizen
Will definitely use again. Highly recommended
09/11/26 by Amg
When advising of a delivery date and time and it can not be met, it would be beneficial to inform the recipient.
07/11/26 by Susan
Easy to book, great price, and fast delivery.
07/11/26 by Steve OD
Excellent transaction from start to finish . So easy to se d my parcel
06/11/26 by a munro
Used for Royal Mail 48 hour on a reverse collection with no label and it was much easier to do than Royal Mail site. Actually collection and delivery to me worked great.
06/11/26 by Phil Green
Good price and service. Thanks, Parcel monkey.
06/11/26 by Nachi Arunachalam
delivery made on time,
06/11/26 by Customer
