We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,381 reviews.
Easy to navigate and receive a label. A good few options
Yesterday by Mrs Peacock
Returning customer who has never had cause to be unsatisfied with the service provided. Recommended.
Yesterday by Simon Bobeldijk
Aweome. Just awesome. Was quoted 80 quid at the post office. Parcel Monkey do it for 49 quid. Exact same service. Ben dropped it at the same post office
Yesterday by Matthew
Excellent service, quick and efficient. Easy to set-up and navigate on the website. Delivery service was brilliant, delivering on time and no damage to the parcel.
27/09/26 by Honest Reviews
Great service, to look for, find best delivery company and to have the item delivered in 24 hours. Excellent
27/09/26 by Gary Williams
they lost my package i bougt thier insurtance they just keep colosin the case withouyt any information. if they lose you packe they wont pay up insurance so please dont get it
27/09/26 by raghavendra sagar
Another fantastic service...I will only use parcel monkey
26/09/26 by Customer
Easy to use and good service thank you
26/09/26 by jill Wiles
Dont bother using to send to USA. I have been sending packages for the last 10 years with no issue. There quite was no where near the final price and they have a useless customs form not fit for purpose
25/09/26 by A eke
Greta service delivered door to door uk to Dubai in 6 days
25/09/26 by kent warner
Quick and easy but no feedback to say parcel delivered.
25/09/26 by Alwyn Evans
The collection driver was professional and polite, collecting my parcel on time
25/09/26 by David
I posted itam on Saturday morning in stHelens UK at around 10am it arrived at its destination In California USA Wednesday 3:32 pm fantastic service. For the money 1.3 kg £22.68
25/09/26 by Ian Harvey
Collection and delivery as promised. Efficient
24/09/26 by Jack Sherlock
no longer using as cannot make orders / payments on line - site is disfunctional
24/09/26 by Jonathan
They take no responsibility when things go missing. I have been trying to get them to find out what happened to a parcel that I booked through them for almost 2 weeks. Only messages that they are looking into it. You cannot speak to anyone. They are claiming that the Parcel company has proof of delivery which they are not sharing with me (I doubt if they have it). I had taken insurance and they are not letting me claim on it.
24/09/26 by MR
Nothing wrong with the process, have used it before. I wish I could attach a photograph so the condition of the item when delivered could be viewed. ZERO RESPECT FOR CUSTOMERS PARCELS. This was a parcelforce delivery.
24/09/26 by Bryan Whale
Absolutely useless!! Which I had never bothered with the 2nd parcel I sent. FAILED collection, then when collected the next day, I had paid for NEXT DAY DELIVERY, was a NO SHOW!! Multiple messages to parcelmonkey, to say they will chase it up, nothing. I then found a number, held on the phone for ages to chase it up, and hey presto, a week later, it was FINALLY delivered today. Contacted parcelmonkey for a refund, for response from them saying, they waiting to hear from courier, who they couldnt get hold of on multiple previous occasions, but yet, myself as the customer, got hold of them. AVOID, AVOID, AVOID. If I could rate a ZERO i would!!
23/09/26 by Veronica
My parcel was not delivered then returned to someone in Bolton even though the return address was in Swansea meanwhile a series of generic looking emails were sent to our email that looked like spam and were ignored but this is how they communicate with customers to let them know that something has gone wrong. When we finally got through to UPS they said our parcel was delivered to Bolton according to Parcel Monkey its been destroyed. This is a nightmare.
23/09/26 by Arwen Hilton
Very disappointing service from Parcel Monkey. I sent two boxes in July and they still haven’t been delivered. Instead, both were returned to the sender rather than being forwarded to the correct overseas destination. Months of delays, inconvenience and no proper solution. Extremely frustrating and poor customer service.
23/09/26 by Customer
Easy to organise and very fast delivery thank you
23/09/26 by Mark
Great service
23/09/26 by Mike H
easy to use and reliable service. Thank you!
22/09/26 by Customer
Sent a parcel from UK to my son in Spain.. all started off well, the booking process was easy to navigate. Fast forward to the delivery. My son got an email saying yhey attempted to make delivery but no one home .. no card was left to be able to book another delivery. Contacted parcel monkey to arrange a collection so as not to miss another delivery.. They were useless.. they didnt know where the parcel was but said they would look into it and let me know. 4 days later still nothing the chat function may as well be a chat bot as just kept giving generic answers like "be patient". Through determination to find the parcel in the end i had to contact parcelforce despite being told by parcel monkey to only go through them and not to contact couriers directly.. parcelforce gave me a name and number to contact, i did actually contact them through messenger as i dont speak spanish and they came back to me right away with an address for collection. In the meantime parcel monkey still couldnt locate it .... joke. So i paid parcel monkey for a service when in end i had to locate an arrange collection.. will never use them again! No phone number to call and the live chat may aswell be a chat bot.. absolutely useless!
22/09/26 by Mrs Wendy Gorman
Smooth experience
22/09/26 by Alex
The price quoted and then charged was totally different (£29 v £71), which is tantamount to mis-selling. Reasons for charges were not sufficiently explained. Reason for needing to separate out package into two separate boxes not justified or consistent, long delays in communication response times, ignoring specific requests to speak to a manger to deal with my claim. The list goes on.
21/09/26 by Customer
Booked with Royal Mail 48 and it took 6 days to get delivered.
21/09/26 by Bill R
Parcel was never collected. I had to drive out to parcelforce depot myself
21/09/26 by Customer
Collected as promised on time and delivered as promised on time - Cheers
21/09/26 by VJSports UK Ltd
Fast, efficient and very easy to use service. Can definitely recommend ☺️
20/09/26 by Sue Wiseman
First experience with Parcel monkey for international package. The receiver was kept informed at every step. Prompt delivery. Great service. Would highly recommend.
20/09/26 by Umaira Osman Kazi
Parcel Monkey found me a great, fast, efficient service at a reasonable price. Kept me informed through the whole process. I would highly recommend.
19/09/26 by Jan
Driver collected parcel exactly on time. Very impressed. Driver very polite.
18/09/26 by Jim dyer
DPD did not receive the order so the parcel wasnt collected. Had to contact DPD myself and sort the mess out. Usually your service is excellent, but a big fail this time.
18/09/26 by Ivan Berryman
Excellent service that is very competitively prived . Well done
18/09/26 by Philip Bell
I found the website easy to navigate. The information was relevant to what I needed. The pick up was on time and faultless.
18/09/26 by Eric Jamieson
Extremely poor service and repeated failed collections. I booked Parcel Monkey’s “Priority Collected” service for a FedEx shipment. The parcel has now failed to be collected FOUR times. Each time, Parcel Monkey has apologised, told me the collection has been rebooked, and assured me they were contacting FedEx. On 16 September I was specifically told the matter was being urgently escalated and that they would confirm whether a pickup had actually been scheduled, along with a collection date and reference number. None of that information was provided, and the parcel still wasn’t collected again. The most frustrating part is that their own shipping information has been contradictory. The service is clearly described as “Priority Collected”, yet the additional instructions stated that the parcel had to be taken to a store location. Despite repeatedly asking Parcel Monkey to clarify whether a collection had actually been booked, I still haven’t received a clear answer. This has now been going on for over two weeks. I’ve had to repeatedly chase them, wait in for collections that never happen, and deal with generic responses rather than anyone actually taking ownership of the problem. Mistakes happen, but four failed collections and repeated promises to escalate the issue without resolving it is unacceptable. If you’re booking a time-sensitive shipment, my experience would make me extremely cautious about relying on Parcel Monkey.
18/09/26 by Ben
Eventual good outcome My payment was refunded after two weeks Previously good service from this on line platform
17/09/26 by PATRICIA QUINN
Great service from beginning to end!!
Competitively priced and so easy to organise the collection and tracked through delivery on line.
No brainer!!
17/09/26 by Gary Smith
Perfect Thankyou . Delivery was on time . Great service from our post lady Thankyou sooo much .
17/09/26 by Mumpa.,
