We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,310 reviews.
Great service
Yesterday by Steve
They are completely inaccessible by email or through their chatbot. I tried to explain that my collection needs to take place between 10 a.m. and 4 p.m. I sent them several emails and also tried to provide instructions through the chatbot. However, it’s been impossible to resolve the issue. Today (2 February), they are trying again to collect the parcel between 7 p.m. and 9 p.m. Of course, they were unsuccessful because the collection cannot be made at that time. Because of this, I do not recommend their services.
Yesterday by Luis Miguel Roa Florentin
All good as per usaul,easy to use site and reliable collection and delivery thanks!
Yesterday by kev teare
Terrible company - will quote a price and then find other ways to charge you more insisting your package is over-sized or over weight
Yesterday by Fitness Marketplace
Easy to use website and compare prices. Parcel picked up and delivered exactly on time as advised by text and email.
Yesterday by Customer
Best People to go to
Yesterday by Viv
If I could give zero stars I would. I sent my sons xmas presents to Japan by express postage costing over £200. The parcel was not delivered, my son even walked an hour to the post office in Chiba where the parcel was being held and confirmed the address was correct. He was told it would be delivered that day - it was not. It was then returned to the UK. Parcel force tried to deliver it whilst I was at work - I had no notification that they were going to be delivering that day even though I had been chasing parcel monkey constantly. I have attempted redelivery twice, once to my work address and once to a local post office. Still no sign - We are now in February and all I get is "we will contact the courier". I paid the higher rate of insurance in case my parcel got lost but I am getting no where. So no xmas presents for my son, time and money on my part and fob offs from Parcel Monkey
Yesterday by joanne yemm
I had been given a tracking number that didnt work, and my customer was frustrated that their parcel was late and couldnt be tracked. I was connected to Mafe Cruz during the online chat, and they were very helpful. Sent me a link to a working tracking number within 5 mins. Which showed that the parcel was going to be delivered today.
Yesterday by Annie D
Very easy to use website. Have around 10 large boxes to go overseas and their pricing and simplistic approach works
01/02/26 by Brian
Price was much better than quoted from Parcelforce for the same service. Unfortunately, my parcel has sat in the Parcelforce distribution centre for a week and not moved according to the tracking!
01/02/26 by Julian Raison
Easy to understand website, prompt delivery
31/01/26 by Customer
First time using Parcel Monkey to transport a box of personal belongings. The site is easy to negotiate with lots of options on carriers to use.
Would certainly recommend
31/01/26 by Customer
Very quick to delivery and safe because I should get tomorrow
30/01/26 by Herminia Paula Serrao Carreira
Disappointed that my brother the recipient has been told he has to pay $25 at his end to get the parcel. Overall the post office would have been much cheaper
30/01/26 by Jo Baxter
Booked a next day delivery. The pallet was picked up 4 days later and arrived 2 days after that with the good on the pallet smashed to pieces!
29/01/26 by Graeme Herbert
Great service thank you
29/01/26 by Teddy Jeff
Quick and easy to find reasonable postage costs and providers.
29/01/26 by Ian
easy to use,,good price ,,,good communication..bang on time.
29/01/26 by john plummer
Excellent service. Arrive very quick by dpf
29/01/26 by CLIVE NETHERCOTT
Were happy to hear that you received excellent service and quick delivery! Thank you for your positive feedback; we appreciate it.
Parcel Monkey UK
Avoid this scumbag company like the plague. Sent three parcels with Evri, 2 missing, 1 destroyed. I have waited for a solution from these guys of a missing parcel since June 2025, my goods came to around £120, 29/1/26 today, I am offered £25 for my goods. Sending 3 parcels and all 3 not reaching the recipient is absolutely awful.
29/01/26 by Connor Kingston
Excellent service. Pick up and parcel delivered from UK to USA in 3 days and for cheaper than Royal Mail.
29/01/26 by O A London
Easy to use, good price and delivered as stated.
28/01/26 by Molly Cormican
Effective and reliably cheap to send parcels
28/01/26 by Kingsley Osagie
Have just spent about 3 hours trying to do this on parcel2go and failing including live chat. Acheived it hear in under 15 minutes. (prices slightly dearer)
28/01/26 by Jonathan
Ive been stuck home, waiting for a collection booked through ParcelMonkey, and neither DPD nor ParcelMonkey have been able to confirm a collection time slot. Its now past 3pm, and Im still stuck in, waiting for the collection. They also make it impossible to receive any relevant information. Absolutely frustrating. I would not recommend using ParcelMonkey to anyone.
28/01/26 by Felicia R.
Generally poor and problematic like most parcel agents. My inbox with them having to raise an issue on deliverys is brimming. Often find customer service vague , overlook questions or patronising. Have been using for my business last few years , used all of them at some point. biggest issues are how they deal with returns, going back to them first then back to you, or they will dispose of the item if you dont pay admin charge £7 and the courier cost back to you. So to get that parcel back to my customer thats 1 delivery charge there, 1 delivery charge back, another delivery charge there , + admin fee, turns out to be over £50 for a failed delivery that should cost £12 Most recent problem, they actively prohibit entering dimensions that *should be accepted by the courier size/weight limit* , forcing people to buy a more expensive/bigger service , - just exploiting people really. They said this was something to do with some items not fitting on conveyor belts / standard sizing. For example my courier parcelforce accept upto 300cm length/girth combined, my parcel equates to 270 , but parcel monkey do not accept the dimensions and will not let you book the service you are entitled to ! Ontop of that the recent transition Parcelforce merge into royal mail has been poorly updated on their site, often tracking links not working. I have moved away as much business as possible - much cheaper to book my orders direct through ebay/royal mail, upto the larger size items.
28/01/26 by m longmate
Good prices but dreadful website and poor customer service. some information they needed could not be entered, label files were damaged and could not open this has happened before
28/01/26 by Atom Printing
Timings are spot on with what is promised
28/01/26 by GFG Ltd
I wouldn’t even give them 1 star except you have to, to write a review!!! I used Parcel Monkey to return a package to Turkey, from the UK and they charged me £40. The company they used NEVER delivered the package, said it was being returned to me, because it was not picked up by the recipient from the delivery depot within the ‘holding time’. They claimed to have tried to deliver it, but the receiver wasn’t home, so it went to ‘holding’ where they sent her a missed delivery notice and she didn’t claim it. The dates they claimed to have done all this conflict with each other- saying they held it from 3/1-19/1/26, yet tried to deliver in 12/1/26…and then also sent me a notice it was being RETURNED to me, with no tracking available, as it’s NOT a priority, on 12/1/26 as well. TOTAL SCAM and customer service keep giving me a different CONFLICTING answer as to what’s going on. DO NOT EVER USE THIS COMPANY!! They are a SCAM and won’t refund my money!!
27/01/26 by LM
My experience was very good, they kept on updating us on everything and it arrived in time
27/01/26 by Customer
Very reliable
27/01/26 by Aleksandra
I filled in all the relevant forms, including customs declarations for the gift I was sending. Having checked the regulations, it is exempt from taxes. And yet I STILL got charged an extra rate from the courier in the UK. I would not have sent via this method if I had known the additional charges as there were cheaper ways ultimately
27/01/26 by Kirsty Allen
I selected a gift option for personal parcel and it was still taxed despite a small value it was insured for
27/01/26 by Rafal Wiewior
Very easy to use and helped me find the best price to send my parcels
27/01/26 by Customer
I placed an order but somehow used the wrong postcode!
Online chat was answered immediately, and the new documentation arrived by email within 2 minutes.
Superb service!
27/01/26 by James Segal
Posted over a week ago - no tracking information, no delivery estimate, no response to live chat query,
27/01/26 by Customer
I ordered and paid for express 24 with Parcel Force. It was picked up on the Tuesday by the postman. It was delivered to me on Thursday, 48 hours later. What is the point of booking express 24.
27/01/26 by Alwyn Lynn
Avoid. Whilst their parcel fees are less than other companies / using couriers directly, the problems encountered have cost me hours and hours of time, calls to the courier in the USA on countless occasions along with to the FDA because Parcel Monkey simply do not pass on information from the Courier to help with customs clearance. A 48 hour delivery service is now in excess of one month and the parcel remains in US customs with Parcel Monkey unable to explain why, even though customs fees have been paid. They do not answer what is asked of them. No telephone contact number to speak to any at Parcel Monkey says it all.
26/01/26 by LilyNoelle
Prices great, and easy to use website. However the customer help chat ticket system, is extremely slow to get replies, 1-2 days to wait.
26/01/26 by Mr Matthes
If there was Minus Mark on rating I would give it to them! I used this company back on October last year to return some panel lights to I company as they were the wrong ones, however, the 2 large parcels arrived damaged to the merchant and they sent me photos of 5 damaged panels out of the 14 I was returning and because I had insurance on the parcels, I did contact Parcel Monkey and sent them all relevant documents and photos and till now nothing happened! Every time they come with an excuse and after few times they copy and paste the same non sense response from our previous discussions! I’m still waiting till now and nothing happened. Will not use them again!
26/01/26 by Customer
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