We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,811 reviews.
Avoid! Use another courier or ParcelHero. Parcel sent via Parcel Monkey, and Ive been slapped with a charge of £76.60, to refund they want proof of a tape measure against the box and the box on some scales (bit late because its already been shipped). Box is no different to others Ive sent and weight of contents is the same but this doesnt matter. Disgusting customer service and completely ripped off by this company with no authorisation to remove additional funds from my account.
Today by Kirsty Gregg
Competitive rates and very convenient with courier picking up.
Yesterday by Ashley Simons
Super customer service, many thanks
Yesterday by L C
I have never been told whether my parcel was delivered
Yesterday by Peter Mackie
Parcel Monkey is cheaper than Royal mail and other companies. And whichever other couriers they use are always promt with time arranged to pick up my parcel. Also its easy to track my parcel.
Yesterday by Tricia G
Good service, reasonable prices
Yesterday by P Brown
Always such good value
Yesterday by Lucylou
Always reliable. Only ever had one hiccup with a delivery, and have sent 30-40 parcels over the years. Always my go-to shipping site. Latest delivery was UK to Australia, good price, arrived in good time. Will be continuing to use Parcelmonkey for the foreseeable. Great site.
Yesterday by David Jackson
It was very easy to organise, the parcel arrived on time, and I am happy with the price.
Yesterday by Anne
Great support! Couriers pick up parcel usually on the day requested.
Yesterday by Customer
Absolutely disgusting. Sent a 2.7kg small box on 30kg service. Delivered perfect then got an email for extra £76.60 which they took without my authority. Parcelforce claim no charges on their end. Parcelmonkey will not reply but will reply to other parcels PM12156019. PayPal chargeback in progress
Yesterday by Russell McNeill
I recently sent a painting to Switzerland.
Parcel Monkeys documentation and prints out are very good so the process was much easier than I anticipated.
Good service and brilliant tracking.
Yesterday by Ivor Sexton
After struggling to book this delivery with UPS, and Parcel to Go I found your service which was easy and efficient
Yesterday by Ms Polak
Very easy to use.
Yesterday by mrs emma hill
I booked a parcel for delivery abroad.it was collected on the 6th of March, I tried tracking the item at the end of the month and it hadnt updated since the collection day. I then contacted Parcel Monkey which then told me that EVRI had lost the parcel and couldnt locate it. They said I would have to make a claim which I did. They asked for proof of the cost of the item and also a written declaration from the recipient saying that the parcel was not delivered to them. I wasnt happy about this at first but still provided all of it. They later approved my claim and said I would be getting refunded the cost of the item and the shipping fee which I paid to them. They refunded me the cost of the item but claimed that when they tried refunding the shipping cost, the card wouldnt allow them which is weird as its the same card I used to pay for it all and the same card they used to refund the item cost. They asked for my bank details which I sent, I later got a message saying that the refund for the shipping fee was successfully completed but it never arrived on my account up to a day like today. I emailed them to let them know this twice but no one has bothered to reply to my messages.. NEVER USING PARCEL MONKEY AGAIN!
Yesterday by Vena Adamek
Quick, easy and good value Quotes.
23/04/24 by C Lewis.
I paid 22 to send one parcel on 2nd April. It arrived on time. I then got an email to say they had taken another £76 from my bank as the weight, height and width were wrong which I know were correct. I have been trying to get rebate for 4 weeks, all I get told they were getting in touch with their finance dept. Now they are ignoring me. Dont touch this company they just take extra money from you. I sent a parcel weighing 27kg and was charged £98. Again I say dont touch this company.
23/04/24 by Doreen Weild
Excellent service needed a parcel collected from the Isle of Wight to Republic of Ireland.
I chose which courier/ price/ time I wished to pay for. Downloaded labels, filled in customs forms job done. Whole process to delivery was 4 days. Very pleased.
23/04/24 by Customer Jodie Kelly
I booked and paid for a UK same day collection/next day delivery but no one came to collect the parcel. I waited in all day and I was told I should wait until 6pm by which time it was too late to arrange an alternative. I had to spend a lot of money delivering the item myself! Then I was "offered" a refund whcih I had to accept within 14 days! The customer service process is quite possibly the worst I have ever experienced!
23/04/24 by Dave Farman
Well done ! Such a clever monkey are you!
23/04/24 by Josiah Emmanuel
Everything went to schedule. Easy booking for a carton to the USA. Picked up when notified. Recipient notified same day and delivered in three days. Fast, efficient, well informed all the way. Thank you.
23/04/24 by Guest
This was my first time posting a large item which was a bit concerning but it was quite straight forward using this service. I like the idea of them sending me a picture to confirm the parcel reached the destination, good service.
23/04/24 by A. Jackson
FRAUD! Do not purchase their service!! I paid £230 for shipping my suitcases to be delivered abroad in 5 days. Parcelforce came to pick up but then i never heard back. I started to chase, parcel monkey never gave me any information. They kept telling that they are waiting for an update. I emailed to parcelforce myself to find out my luggages. They were held in their depot and could not be exported somehow. So they returned my luggages after 15 days of purchasing the service. PARCELMONKEY DID NOTHING! ALTHOUGH I GOT THE LUGGAGES BACK, THEY STILL DIDN’T REFUND MY MONEY. I KEEP RECEIVING THE SAME RESPONSE: WAITING FOR AN UPDATE! Obviously, they don’t want to refund! This is ridiculous, their service and communication is the WORST! I WANT MY MONEY BACK!
23/04/24 by Tugba Ak
Easy to use great service thanks A+++
23/04/24 by Heath Fairbrother
Quickest way to get the best quotes on export packages - will definitely use again!
23/04/24 by Teresa
I sent a parcel out with them last week which they damaged. Brought it back today and the driver was still handling the box like it had bricks in it... even though I put several stickers on saying "handle with care" & "this side up" he placed the box in front of me side down.
23/04/24 by Jason Barrett
Easy to arrange on line my parcel was collected next day I would definitely use Parcel Monkey again
22/04/24 by Vicky Turner
Easy process. Efficient booking, great tracking. Did exactly what you said. No complaints thanks.
22/04/24 by Matt D
THE TIME OF DELIVERY, SO QUICK. AMAZING SERVICE
22/04/24 by Customer
Excellent service from parcel monkey! Easy to follow online , dropped my parcel off and it arrived via Parcelforce in Thailand safely and intact a few days later! Very happy.
22/04/24 by Catherine
Worked as it should
22/04/24 by Stephen Smith.
easy to book a parcel,
drop off locations were within 50 metres,
superb
22/04/24 by karl
Great service - really prompt and all went well
22/04/24 by FionaT
This was a tricky one, pick-up from a third party delivery to my daughter in London. But all went smoothly, well done
22/04/24 by Graham Paris
It was really easy to ship my heavy item with Parcel Monkey.
22/04/24 by Algenon
It took almost four weeks to inform me that my package had been delivered
22/04/24 by Mr Raybould
Simple service that makes sending a parcel.
22/04/24 by Arthur
My item has not arrived?
22/04/24 by Frankie Sandison
The parsel was 5 days late this is not good enough
21/04/24 by J Hedges
Quick and easy to use.
21/04/24 by LHamm
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more