We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
Great that the driver comes and collects the package. An improvement would be maybe to have a time frame when he is coming to collect.
29/04/15
Great service
29/04/15
Delivered to Nigeria one day earlier than promised, so very happy
29/04/15
Brilliant service in every respect. Did an internet search on Monday and Parcelmonkey was not only the cheapest but offered the quickest delivery. The package was collected promptly the same day and delivered to a very rural address in France on Thursday. Flawless service.
29/04/15
Parcel picked up Weds 22nd, delivered to Corfu Tues 28th, very good value for money.
29/04/15
Fast and easy to use; reliable & reasonable price
29/04/15
very good company to deal with, all went smooth, easy to place the order etc. Would use them again.
29/04/15
Parcel Monkey site could do with a costomer service telephone number. I understand that it is not their fault when a courier misses a pickup or delivery but it is important to be able to speak with someone
29/04/15
The ability to do everything online and still know that your parcel will be in safe hands is second to none. Speedy, reliable and above all else, simple. Would definitely recommend to those that want a cost and time efficient service you can trust.
29/04/15
Great place to compare the best value rates for sending parcels. I recommend Parcelmonkey unreservedly.
29/04/15
Even though it was their fault, they one, didnt apologise and two, gave no support to rectify the issue. In the end yodell collected on the following day and apparently it was booked on that day? Complete incompetence from Parcelmonkey
29/04/15
Our Response: I am very sorry to hear about the delayed collection from Yodel. We offer customers support via Live Chat and the Support tab on your PM account. If you have any further questions please do not hesitate to contact us and we will be more than happy to help
I had used Parcel Monkey for a parcel to Europe before and it arrived in good time and condition, so when I had another I opted to use them again. It was an absolute disaster that really doesnt deserve even a single star. The collection of the parcel was slow (I had supplied dimensions and weight and courier arrived without a trolley to take it, so had to come back at the end of the day.) The parcel was delayed by days beyond expectation. My bosses had to take replacement gifts on flights, meaning they each had excess baggage costs, and the parcel, when it eventually arrived, had to be returned for distribution to UK customers. We couldnt trust parcel monkey for this time critical delivery and because of the tight deadline we had to pay a premium rate to international courier. I battled with Parcel monkey for recompense and they accepted no responsibility as they said they were acting as an agent and we had no contract with them. About a month after getting a small credit they charged our credit card for more than the credit claiming original parcel dimensions had been understated. There was no way of proving this either way and I gave up and accepted the charge. Would never recommend them to anyone, I think a real monkey could do better.
29/04/15
Our Response: Many thanks for taking the time to review Parcel Monkey. I am very sorry to hear of this bad experience. If you are able to provide the dimensions of your shipment we can look into this for you and see if we can compensate you here . All shipments are measured by calibrated equipment via the couriers so we rely on this information as they charge us for oversized shipments. If you require further assistance please contact us via the support tool on your PM account
All worked ok only difficult part was phoning local delivery agent to get a convenient time.also in Italy giving your clients a green phone number will not work with a UK phone service provider as it will not allow a connection...then you have to have an Italian sim also.overall a good and very well priced service that I will use again.
29/04/15
Excellent service i have used P/Monkey before and will continue to use in the future great service. :}
29/04/15
Found this company excellent would use again and also reccommand to other people
29/04/15
I used the DX "next day" service, it took three days, so a bit disappointing.
29/04/15
Waited in all day for a collection and never turned up then had a missed collection note the next day and had to reschedule for the next day.
29/04/15
Our Response: I am very sorry to hear about this late collection and for the inconvenience it has caused. We rely on the couriers to collect the goods on the chosen day, so if you need any assistance with this in the future please contact us on the Live Chat or Support ticketing system and we will look into it for you
Great experience using parcel monkey, collected and delivered on time. Fantastic value for money. Would recommend to others....
29/04/15
My parcel was picked up and delivered within 24hour very good service.
29/04/15
Parcel collected within an hour of registering online!!!
29/04/15
My family have used Parcel Monkey several times to ship from the UK to USA. Never any issues, items have arrived quickly and in good shape. Pick ups have been on time. Will use again.
29/04/15
Great service book in one day collected the next and at a very reasonable price
28/04/15
Very efficient
28/04/15
We have used Parcel Monkey regularly now for outgoing packages as well as those we receive. We have done this ever since a client told us they were much less expensive than Royal Mail and were absolutely efficient.
He was not wrong. Parcel Monkey has never, never, let us down.
28/04/15
The parcel was Christmas gifts for family in Europe. It got there in the new year . Tracking was useless with no contact number and no one to speak to. I think your service is the worst I have experienced. A massive disappointment for my family total frustration at the inability to speak anyone. I will go out of my way to put people off of using you. It will cost you customers I will make sure of that.
28/04/15
Our Response: Thank you for taking the time to review your experience with Parcel Monkey. I am very sorry to hear about the customer service you have received, at that time of year we are extremely busy and it can take a little while to respond to all the incoming queries. We have now installed a Live Chat system to make our customer service more quick and accessible, and so I do hope you will consider using our service again.
Parcel was collected promptly and delivered very fast (3 days in Europe). Not to mention at a price 7 times lower than what I was quoted directly from a delivery service on high street. Will use this service again and recommend it to friends.
28/04/15
Package collected as scheduled & delivered promptly.
28/04/15
service is excellent and a fantastic price for my money
28/04/15
Collected and delivered as arranged for a great price
28/04/15
Excellent service and reliable. Quick and less money
28/04/15
It was easy to book up on line and everything went brilliant, I would not hesitate in using you again and I will.
28/04/15
Cannot fault anything, parcel picked up from my work place Monday pm and delivered to Guernsey 2 days later.
28/04/15
I have used Parcel Monkey to ship parcels within the UK and also to The Netherlands. In the case of the latter, I shipped about 10 very large boxes. Everything arrived in good condition. The couriers all showed up on the appointed day and everything went smoothly. I would use Parcel Monkey again, as they saved me a lot of money!
28/04/15
A first class service from start to finish. Simply and straight forward process. Absolute no problems from the start. Well done.
28/04/15
Asked you to leave it in van and you did, perfect!
Thanks.
28/04/15
The item was picked at the time designated, delivered promptly and intact. It was a nice experience using parcel monkey
28/04/15
Very good service but left in dark abit could have let me know that item had been picked up and drop off apart from that excellent service and will do business with you again
28/04/15
I sent a small, high value item to Australia using pacelmonkey Their quote for sending this with insurance was very good. The parcel was collected and sent to the international shipper depot by YODEL. The international leg was handled by TRACKPAK. I was told to print out and attach 2 labels emailed to me. The parcel was entered into their system with its size 18x13x8 cms. EACH OF THE LABELS WAS TWICE THE SIZE OF THE PARCEL. I called the help desk who told me... TO REPACK THE ITEM IN A PARCEL BIG ENOUGH TO ACCOMMODATE THE LABEL! I wondered if this would have a cost implication - but happily not. I did this, and the parcel has been efficiently tracked and delivered in the promised timescale to Australia.
28/04/15
Booking is very easy... however DX repeatedly did not show up when they should have and therefore we missed the order and in the end did not end up getting a refund! Other experiences have been okay
28/04/15
Easy, fast, competitive. I will continue to use parcel monkey and recommend to others.
28/04/15
