We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,017 reviews.
Excellent price and service by far the cheapest! 5 stars
09/02/18 by Customer
Dont be fooled by the random English names used on the messages from Parcel Monkey, all customer "service" is provided by either an automated computer system/third world call centres/actual monkeys or something else that fails to understand core concepts like "sender/recipient" and "delivered/lost".
09/02/18 by Colin Edwards
All good, 48 hour delivery arrived on time
09/02/18 by Customer
Efficient excellent economic service for 2 boxes 12Kg picked up from my hotel in Buckingham and delivered to my business in France a few days later. Would recommend to anyone and will certainly use again
09/02/18 by Peter LAWSON
We were very surprised to hear the parcel was delivered on Monday the fifth ,its been a pleasure to use your servic,thank you so much,
09/02/18 by j parsad
Good, but needs a bit more synergy with chosen supplier - comms inbetween is poor
09/02/18 by becca
Brilliant..from Ireland to Scotland in 2 days. Fantastic
09/02/18 by PAUL FRANKLIN
really poor service. Apparently my parcel was lost and parcel monkey here meant to come back with an answer, solution or update! Is now over 40 days and no parcel or solution were provided. do not use again, really poor service and support.
09/02/18 by Flavio
112 Days after collecting my parcel to be delivered to China and Parcel Monkey still have no idea where the parcel is. Firstly they claim that the parcel has been delivered but then they claim that the parcel has been collected from the depot. They have no POD apparently the courier they use dont get a signature as proof of delivery they just hand over parcels to random people. Parcel Monkey have made no effort to find the parcel and reply to questions with generic answers which bare no relevance to anything I ask them.
09/02/18 by Sarah Hayward
No ability to communicate with you. I like to call and talk to someone
09/02/18 by Customer
The worst company , 2 days they has no infirmations About my parcel. Be aware , never use this company they has no idea What they are doing!
09/02/18 by Pavel Vlcek
Fantastic job! Quick, effortless, as promised. Lovely service, great price! Thank you very much.
09/02/18 by Customer
Brilliant wonderful service
09/02/18 by Janet Trenton
Excellent service
09/02/18 by sadie
Excellent service - highly recommended.
09/02/18 by Retford Chiropractic Wellness Centre
great. on time. easy. good price. We needed to send back a ladder to amazon. tried to book directly with parcel force too expensive.Used parcel monkey half the price with parcel force too!
09/02/18 by Lily Gardner
Simply perfect!
I am a repeat customer and continue to be amazed by both the ease of the ordering process and the reliability and efficiency of the delivery.
Thank you.
09/02/18 by Shirley
Great service would use again
09/02/18 by Jilly
Advising on delivery collection time would be helpful
09/02/18 by Customer
i sent my parcle on 26th of January, Parcle monkey suppose to deliver my item between 5 to 7 day, but now after 14 day still waitting and this company didnt contact me or email me to say what happend and why they didnt deliver my items. I dont know where is my parcle. some people told me u shouldnt trust this company.
09/02/18 by Mahdi
very happy with the service.
dpd delivery within europe at good price.
09/02/18 by Matas
A good service on my recent parcel but the previous one took more than two weeks to get to its destination which was rather very late , thank you
08/02/18 by E.Farzoughi
I have taken a day off work to wait for a parcel to be collected, but no one showed up.
08/02/18 by Customer
Easy website did exactly what it said on the yim
08/02/18 by Paul McCoo
Easy. To use, good labels and documentation. On time arrival in Australia. Good value. Tx
08/02/18 by Mr John Price
Fast and perfect delivery
08/02/18 by Customer
Could not believe how easy this was after thinking it was going to be a massive pain!! Easy to follow process and speedy delivery from UK to Oz in just over 96 hrs!
08/02/18 by Cameron
Message to recipient that delivery delayed - no explanation, and not helpful when he tried to find out more. However tracking showed out for dekivery next day which duly arrived, a day late
08/02/18 by Customer
I am 100% satisfied. The package arrived on time, intact, at a good price.
08/02/18 by Mike
Easy to book, good price and everything went without hitch. Happy to recommend.
Chris M
08/02/18 by Chris M
Highly recommended.
08/02/18 by Steve Slee
As a conduit to the courier companies I prefer this company to others that have let me down by attempting to charge me for oversize parcels. I will not name the others but reserve my praise for this company that more than deliver ( pun ) on their promise to provide an economical service..5 stars.
08/02/18 by Francis MUNOZ
Did what it said on the tin-ternet!
08/02/18 by Customer K
It seems that you let people know when to expect a delivery but it would have been helpful to do the same for a collection. waited in until 3 then had to pop out for 15 minutes. Glad we left it on the doorstep!
08/02/18 by Customer eileen
Very quick delivery and good updates.
08/02/18 by Customer
Ive used PM 3 or 4 times now and have had no issues .I used parcel force as a service and certainly cheaper than taking it to their depot or worse still a post office counter .
08/02/18 by Paul
Its the second time I have purchased DPd through parcel monkey and its the second time DPD has missed my collection from my offices, then (and this is the bad part) they have not informed me of the missed collection AND they have not rebooked. I have twice had to call and get the collection rebooked myself!
08/02/18 by Jared Reabow
Update on my Parcel Monkey saga i have been awaiting a package for delivery for over 2 weeks. First , the courier could apparently not tell me when my package could be picked up from a friend abroad and required someone to be continuously at the premises the whole entire time 8am to 6pm, which is unreasonable given that people have work, At least notifying someone via text is the standard procedure for any company. I understand that parcel monkey is a comparison service but their communication with me and the courier was terrible . After the parcel had finally been collected after some days, the status of my parcel had not been updated on Aramex leaving me to think that my parcel was indeed not picked up contrary to what my friends said. I was given a different tracking number. The courier again not informing me of their arrival via text or anything , expected me to be on a premises fro 8 till 6pm. There is no access to my apartment block apart from when they call me to let them in so it is useless to come. I kindly asked parcel monkey to tell their courier that I will pick it up from their warehouse to no response! They knew nothing about the whereabouts of my package (this is a 23kg package) Currently according to Aramex my package has been held for cosignee pickup but parcel monkey does not know where this supposed 23kg package is! SO THEY DO NOT KNOW WHERE THEIR COURIER OFFICES IS! Plot twist , Only to find out that my package has been supposedly returned abroad and is not according to the status of the package on aramex in the country! A process that was supposed to take 2 days has taken over 2 weeks.Currently they do not know where this package is. SAVE YOUR MONEY when using Parcel monkey services. Communication with customer services leads to futile results and you may never get your package back!
08/02/18 by Elizabeth Resh-Cardo Lucas
Our Response: Hello,
Sorry to hear this.
Please note, we are not the courier, we are a price comparison website.
We are currently looking into this and are working to resolve the issue.
Apologies on behalf of the courier.
Kind regards,
Mike
I was obviously panic struck when I realised that the item I purchased on Amazon (twin tub washing machine) was not big enough for me and then I had to pay for return postage. So I was advised to try Parcel Monkey and all I can say is Brilliant!
There are different companies to choose from on the list and I chose Parcel Force. They pick up the same day and my refund for the item has now been issued. So remember to look at the small print when ordering large items or it will cost you dear.
08/02/18 by Carol Woolley
helped me find the best price for an light but large parcel
08/02/18 by Brian
