We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,600 reviews.
Absolutely brilliant, two parcels to France sent Thursday, delivered Monday.Cant fault them
06/02/19 by Mr D Wood
My parcel got to Germany promptly - very good service.
06/02/19 by Ilse
Excellent value as ever
06/02/19 by Miss Baschea
Did not collect parcel on designated day, nor did they inform me of same. If collection point had not contacted me to inform me I would have been non the wiser & would not have known to rearrange collection. Adviser rude when I made contact to ask why collection had not taken place & no partial refund offered even though I paid for 24 hour delivery .
06/02/19 by antcally2993
outstanding
parcel monkey was very easy to use - and - very helpful in view of customs declarations to US
very good pricing
very efficient service
recommended to me can genuinely recommend to others
will always be my first and likely only search
best wishes
06/02/19 by bill b
Decided to send a 10 kg parcel to Italy for the first time using this company. Really easy and amazed at the price! Arrived very quickly too, will definitely use
06/02/19 by Raquel Lopez
Great service as always.
06/02/19 by Mrs M Coleman
Brilliant, except destination tracking showed delivered and signed for but it was left on the doorstep and NOT signed for.
06/02/19 by Mrs P Howell
Refused to collect parcel, despite being wrapped. It had to be in a large box apparently. Very rude. Waste of money.
06/02/19 by Customer
No phone number, terrible customer support, sent a £550 coat to Canada, no one knows where it is, generic answers. Do not use this company !!!!!!
06/02/19 by Paul Ellis
Uses Parcel Monkey several times and never any problems. Effortless. Will continue to use them
06/02/19 by Customer
excellent service parcel was delivered to Australia within 5 days anne
06/02/19 by anne
fantastic service
06/02/19 by customer
It was easy to book my courier collection. Documentation was clear and general information helpful.
06/02/19 by GRAHAM PRAGNELL
Great experience, easy to book and arrived a day early! Perfect
06/02/19 by Karen Graham
Excellent collected one day, delivered the nect
06/02/19 by john
DIsgusting levels of customer service, These people have "lost" 2 seperate consignments of mine back at start of november, and have messed me about ever since i contacted them to try and find my packets or claim the insurance i had bought from them, never the same person twice dealing with your complaint , no phone number you can call for help so you are at their mercy for a response, they dont read the whole message trail so ive been asked 3 times to fill out insurance claims, also they last contacted me 3 weeks ago to say they needed a few days for a Depot search and they still 3 weeks later have not contacted me or answered my messages. I cant tell you how disgusted and cross i am and regret ever using these crooks with my customer packages, DO NO USE PARCEL MONKEY unless you love losing goods and having your time wasted
06/02/19 by Steve Honest
I sent a package to Singapore from UK with parcel monkey (by dpd) on the 26/1 using their 2-3 days delivery service. The package is still not delivered and it has been 8 working days! Parcel monkey cant tell me where the package is. Furthermore I received an email from this company today to say the package is 3.5 kg so I have to pay more in fact the parcel is only 1.40 kg!! I would avoid this company in future..
06/02/19 by CindyM
Excellent Service. On time and a very good price
06/02/19 by Sharon
Very straightforward and easy to use.
06/02/19 by Customer
parcel monkey ok, booked 48hr service with parcel force finally delivered 5 days later, incompetents.parcel force sucks
06/02/19 by Customer
Good value, reasonable delivery times. Not quite sure how they can beat Royal Mail on price while using Royal Mail to deliver.
06/02/19 by Richard, Stevenage
Another fast delivery. Customer well pleased. Excellent service all round.
06/02/19 by Liz Straine
I sent a parcel from the UK to France with Parcel Monkey. It was collected on time by Parcel Force in the UK on a Friday and arrived in the GLS (Parcel Courier in France) Depot the following Monday where it has remained since. First they said it was insufficient address, even though they have delivered to the same address several times before. I verified the address several times with Parcel Monkey and even said it could be delivered to the locaI GLS Relais Point for collection. I have been in their online chat every day for the last 2 weeks plus and all they say is they have contacted courier and awaiting reply. In frustration I even emailed the CEO and am still awaiting a reply. Now I find that GLS have sent the parcel back to the UK. Avoid at all costs.
06/02/19 by Derek Price
Good service. However, I did not receive any updates on my email or phone, so I had to check with the customer if she received the parcel.
Thanks
06/02/19 by Clara Baueb
Pick up was on time and very quick delivery.
06/02/19 by Tina Reeves
An amazing platform which links you to couriers that enable you to drop off parcels at a time that is convenient to you. Its a shame that the Post Office has not adapted to the modern world but Parcel Monkey will arguably leave everyone better off through increased competition.
06/02/19 by SSP
Perfect and easy to follow. Competitive price
06/02/19 by Susan
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
06/02/19 by Kamil Kierzek
This is the second parcel which has been sent to me in France from the UK for home delivery via DPD which has been marked as unable to deliver. The first parcel was delivered the following day by another driver and when questions by me said he had had no problems finding the house. The second parcel had to be collected from a pick up point although a home delivery was paid for. There appears to be one driver working out of the Pau Depot who doesnt even try to deliver and this problem should be looked into.
05/02/19 by Mrs Joy-Ann Ross-Smith
Parcel moneky gives parcel and service us awsome my parcel was picked on time and delievered on time with no damage
05/02/19 by Customer
Quick delivery
05/02/19 by Cathie
Super easy booking form. Easy transaction all round and well worth the money.
05/02/19 by Mr Robson
Great service and comms.
05/02/19 by David Carr
Terrible service. Now had two failed collections on two separate orders. Now a rebook with another failed collection. The customer service team don’t care, they give standard responses about how they can’t help etc. I have never experienced cuatomer service as bad as parcel monkey. Avoid
05/02/19 by Neil Thornton
Had to send a parcel to the Netherlands. Parcel Monkey website was really easy to use and offered a range of options which were all really good value. I used one of their pick up locations and was surprised to find that it was right in our village. They use a whole range of shippers so I opted opt to use someone that I knew I could really trust. Really good tracking facilities let me know exactly where the parcel was and when it had been delivered.
05/02/19 by Mr Tony Wenlock
No problems atall even with gage large heavy fuse boxes
05/02/19 by Customer
Excellent service! On time & very affordable. Will use again.
05/02/19 by Kate
Dropped parcel off locally, got receipt and delivered successfully within indicated timescale. Tracking system that works efficiently.
05/02/19 by Chris Taylor
Great service, website easy to use. Will definitely use Parcel Monkey again..
05/02/19 by of
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