We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,999 reviews.
20 days after parcel Monkey promised to deliver my parcel within 5working days and despite providing them with a physical address I was told to contact a different courier(Courier) to track my parcel then when I did, I was told to travel to their handling depot which is more than 20 miles + an extra £40 taxi fee at my expense I got there. Then Courier advises me to go ahead and pay custom duty and exercise which came to about £280 and then they produced my parcel which was badly damaged! I refused to take the parcel then got in touch with my initial courier, Parcel Monkey to lodge a complaint. Prior to collection I clearly indicated to them that my parcel was a 43 inch LG smart television and I had declared the proof of value of £341. Of course I was charged about £ 156 for shipping. Now it took Parcel monkey just a dart to acknowledge my claim and the next day they informed me that my claim was turned down due to the fact that my parcel is categorised as prohibited! After they’d taken my money and my parcel they decide that it was a prohibited item? Now I stand to loose £341 + £156 + £280 + £40 just like that. I think Parcel Monkey has treated me in a very shabby, unprofessional and cruel way. They’ve chosen to disregard the fact that their sub courier mishandled and damaged my parcel nor the fact that I’ve lost a good amount of hard earned money in the process. I hope they review and reverse their decision and to at least refund me the courier fees + my taxi fee and the Customs duty money.this particular television was a long awaited treat for my family in Africa. Be human and do the right thing!!!
04/11/20 by Njirambo Maggie Matinga
Extremely disappointing and a time waster! I booked a collected next day delivery courier service through Parcel Monkey and the courier never showed up to collect. Parcel Monkey supposedly rescheduled the next day and still the courier did not show up. It has been an extremely painful process and the mere offering to refund is not good enough for time wasted and the inconvenience caused by the delay. Recommend you do not use Parcel Monkey or DX courier if you want a parcel collected or delivered on time.
04/11/20 by A Sullivan
I love using parcel monkey, easy to get a quote, they collect when they say they will and the parcel arrived at the destination quickly.
04/11/20 by Chantel Coleman
Parcel Monkey offered best price for parcel to London. Posted Friday arrived Monday!
04/11/20 by Deirdre Shell
So quick, and secure
04/11/20 by maria rita
Very easy process.
Plenty of options never had a problem.
04/11/20 by Mr Alistair Brook
Dont trust them for next day deliveries. I run my own business and tried them out, but the driver didnt turn up. Their response was "wait until 6pm and let us know what happens" Not much use when you have an urgent parcel which has to be there on time. Poor.
04/11/20 by Martin Gerhard
Excellent and quick delivery to Singapore. Easy to use web site.
04/11/20 by MC
Okkkkkkkkkkk
04/11/20 by Matteo
Parcel force collected our parcel and sent / took it to the wrong depot. Its now in a Manchester depot and not been delivered yet according to the tracking system and its now over a week since collection. We paid over £40 for this and we not happy especially as its content is fragile and am now worried its been damaged !!
04/11/20 by Steve Hall
Easy to send a parcel, good value for money, would definitely use again
04/11/20 by Gill.P.
Always competitive, very good.
04/11/20 by Customer
Booked it all on my phone, got all labels and custom docs. Dropped off on Wednesday and delivered to my son in Canada on Monday!! No hassle!!
04/11/20 by David Bell
Straightforward and easy to use...Ive been telling all my friends about it!!
04/11/20 by LINDA HITCHCOCK
Excellent, fast,reliable service, parcels are very competitively priced.
04/11/20 by Ms.Davey
As my daughter lives in Milan, the current travel restrictions mean she can’t get back to see us or her siblings as often as any of us would like so the services supplied by Parcel Monkey are especially important when it comes to birthdays and special days.
I am hugely impressed with the service offered in conjunction with ParcelForce Worldwide having used it twice in recent months and would not hesitate to recommend it as efficient and reliable.
04/11/20 by Liz Flanagan
Easy to set up, found a competitive quote quickly. Input details, printed labels, dropped off at post office, item delivered within 48hrs. Used many times without any problems, will use again for sure.
04/11/20 by Ben
Always come up some extra charge after the service. Stealing money from my debit card details without discussion. Terrible service. I am not going to use it again
04/11/20 by erica Hill
Terrible service ! delivery driver did not pick up parcel twice after asking them a third time to do something about it all they did was reschedule the pick up , with the end result being the same.
04/11/20 by Francesco Donati
Great service. Makes sender anonymous and easy to use and track parcel. All went very smoothly. Highly recommend.
04/11/20 by Natalie Wyborn
Have used your company for several of my sales and have been very impressed by your service and particularly your customer service department. I look forward to continuing to use your company and will be recommending to others.
04/11/20 by Customer
Excellent service - great value for money and delivered on time
04/11/20 by Irene
Great service we will always use them
04/11/20 by Elaine Bennett
Website is quick and easy to use , alot easier and better than the ones you actually end up booking with and amazingly cheaper .. dont know how they do it but keep it up Parcel Monkey
04/11/20 by Mr Robert Burns
still doing a GREAT job
04/11/20 by Customer
I have always found ParcelMonkey consistently the best value (I like to use ParcelForce!) especially if you take compensation levels into account! Just going to book them again!
04/11/20 by Sheena Brown
On the 3rd November I arranged for a parcel to be picked up on the 4th. Only to have a mid morning call from Parcel Force on the 4th to say as they had only just been informed about the pick up it would not happen till the 5th. Having chosen the 4th so that it would fly out to direct to South Africa I am very disappointed with the service e this time.
04/11/20 by Customer
not helpfull and unwilling to check information
04/11/20 by Marian
Excellent service. Parcels i sent from UK to
Spain both arrived within a few days. I miss spelt the address on the first parcel and they sorted it out straight away for me.
04/11/20 by Sharon
Fully satisfied with Parcel Monkey UK. Absolutely provide professional and great services for their customers.
04/11/20 by Customer
Excellent service. Great value. Thanks very much
04/11/20 by Customer
Excellent service, easy website to navigate, courier arrived on time and was very courteous and resoectful.
Par cel arrived in good time and all good condition. THANK YOU
04/11/20 by Avril Parks
Purchased postage for eBay item - no probs except the Post Office whinged that the golf club should be boxed ( but they accepted it anyway!)
04/11/20 by anthony pride
Very impressed that a large (10kg) parcel was collected from my home and was delivered to its destination in France just 3 days later.
Super efficient service - will be using again. Highly recommended.
04/11/20 by LI (Parkgate)
Awful Parcel has not been delivered in time frame that l paid When tried to find out why,PARCEL FORCE said incorrect address in Italy Gave me a number to call in Italy that does not exist I have send many parcels to this address in the past , all l can think of lazy delivery driver couldn’t be bothered to find the address Spoken today to gentleman at PARCEL FORCE called PHIL (MANAGER ) said he will do his best to get this parcel delivered as soon as WAIT AND SEE ????????????????????????
04/11/20 by Remzi Ersahin
As always delivered
04/11/20 by michael pocock
Simple to use, great for price and service comparison, glad I found you
04/11/20 by Customer
Excellent cheap and the parcel got the USA in time !!
04/11/20 by Sarah Rhoades
The parcel travelled between Friday and Monday from the UK to the USA - brilliant!!
04/11/20 by Sylvia Lewin
Stockport to Frankfurt area in two days!
Best that!
04/11/20 by Ian
