We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
Easy booking. Parcel collected from where Id left it as I knew I wouldnt be in when the courier said he was coming. Safely delivered to recipient
09/08/20 by Lesley Wells
Excellent service, easy to use website. Alot cheaper than Royal Mail. Will definitely be using again.
09/08/20 by Karen Fenn
Parcel was late. As usual. Nightmare to get anything done.
09/08/20 by Customer
Great reliable service.
09/08/20 by DM
parcel was delivered on time and good condition thank you
09/08/20 by adolfo vedovato
Quick delivery, reasonable price. Cant complain.
09/08/20 by Rick
I love using Parcel Monkey UK. Within two days of collection my parcels are safely delivered to their usual destination (Ireland) whatever their size. If I send to Australia its just a few days longer. Sending gift boxes is so easy & the service is so reliable. From door to door I can track my parcels journey & its always delivered within the timeslot given. The service provided is very good value for money for too & worth every penny for the peace of mind it gives.
09/08/20 by Frequent Customer
Good website, easy to use.
09/08/20 by Helen RIchardson
Great service and delivery updates
09/08/20 by KEVIN THOMAS
Would def use again. Easy to arrange. Pick up was 1 day late otherwise excellent service ????
09/08/20 by purpleronnies3
Clear instructions and pricing. Easy to follow and use. Would definitely use again in the future and recommend to others.
09/08/20 by Christine Ford
Excellent service and communication , delivery driver friendly and helpful. . Would definitely use ago. Recommend
09/08/20 by F.C.
AAA plus delivery very easy
08/08/20 by Syed Zeeshan
Eas y to use very efficient recommened
08/08/20 by john klyen
Brilliant as usual. The parcel was picked up and delivered as promised with no problems or delays. Thank you once again Parcel Monkey.
08/08/20 by Gwen Stone
Easy to book and reasonably priced.
I will definitely use again.
08/08/20 by JULIE SMITH
Efficient, fast and reliable service. Not to mention very comparative in price.
08/08/20 by Barbara Kirwan
A lady driver came to collect the parcel, which had been booked in at 18.5kl.
She expressed surprise at the size and weight ,and asked me to carry it to the van. This I did......
08/08/20 by Mr Melvyn Wallman
Easy to understand and use. Prompt and polite collection.
08/08/20 by Anthony Lorenzo Cliffe
Excellent service can not fault.
08/08/20 by Mr Jermaine Wilkins
Excellent service will definitely use again
08/08/20 by Customer
Very efficient process from pick up to delivery absolutely not complaints
Loved being able to track my parcel from the comfort of my sofa
08/08/20 by Martin Galton
Excellent service
08/08/20 by Lisa Foster
I am giving PM one star because they managed to another courier and take my money. That’s all. After one month my parcel has been returned to me. They used Courier to ship some baby clothes for my grandson to the Caribbean. Despite many false hopes, wrong tracking codes for Courier, nonsense about delivery areas in Nevis Island and much more it turns out my package never left the UK. I sent an another package and it arrived in 10 days! I could blame Courier and do but the real bug bear is the appalling communication between the parcel monkey people and me. They never answered my questions and if they did the answer was tangential to any issue I raised. It was absolutely horrendous and they don’t seem to give a dam to boot. Never never would I use them again.
08/08/20 by Barbara Harbinson
Great website, easy and intuitive, all worked out perfectly.
08/08/20 by Stuart
Very good price and service as always.
08/08/20 by Simon
Great service, parcel was there next day and kept up to date with delivery
08/08/20 by Customer
I use Parcel Monkey regularly and always good service and low prices
08/08/20 by David Cole
My box has not been delivered. Where is it?!
08/08/20 by Sarah Morris
100%the best service, very satisfied. I use it for business and personal too, clear, easy and always deliver.
08/08/20 by JCrossCustomer
Courier still havent picked up my parcel and im finding it impossible to contact them to get it sorted! I originaly got the buildings number wrong on the address i gave but i now know the correct number but cannot get to speak to anyone at Courier to convey this info!
08/08/20 by julian flint
Great company. I have used a few times and always found it quick and easy.
07/08/20 by Tracy Fountain
Excellent service as always from start to finish
07/08/20 by Stephanie Williams
My parcel seems delivered to a person I am not sure who. Parcel Monkey uses Parcel Force to deliver international items and the customer support is terrible.
07/08/20 by Evren Tokcelik
Spot on...
Does what it says on the tin...found a good price for a service that was cheaper than going straight to the delivery company directly.
07/08/20 by PAUL
Excellent service Easy to use and worked perfectly.
07/08/20 by JANE CLUE
On over four occasions they failed to collect parcel, rebooked over 6 times, also didnt rebook the following day but twice on the following day after that. This was over a period of more than two weeks! so in the end i cancelled service and then they have the nerve to only offer me a partial refund. Will not speak with me on the phone only via emails! totally disgusted, this resulted with me losing a sale on the item to be delivered and a customer!!!!!!
07/08/20 by georgia dunstall
Always excellent service. Top notch.
07/08/20 by Ziza
Id give zero if I could, arranged a courier with them, item was 10 days late and arrived damaged, they take days and days to respond to messages (theres no telephone number to actually speak to someone) . Do not use. Use another courier instead, I know I will from now on
07/08/20 by OLIVER HOPKINS
Very very good - so easy to arrange. Will not hesitate to use again.
07/08/20 by RC
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