We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,047 reviews.
The courier didnt turn up, complete hassle for us and the person who wanted the item gone. No refund as yet
13/12/10
No comment left by this customer.
13/12/10
Excellent service. You played your part in delivering Secret Santa gifts to a very appreciative Guinea Pig Rescue Centre. Thank you. xx
13/12/10
always collect the parcel on the day that they are booked to call.
13/12/10
All good thanks!
13/12/10
Excellent service until now. No reply about undelivered parcel from 1st December despite polite reminders. Still waiting.
13/12/10
Fantasticly fast collection and delivery and superb value. Thank you very much indeed.
13/12/10
sUPERB SERVICE AS ALWAYS THANKS!
13/12/10
I sent my parcel last tuesday and paid for next day delivery. That was 7 days ago and it still hasn't arrived. Pathetic.
13/12/10
Great service - very efficient and cheap as well
13/12/10
Constantly have to chase you to collect our parcels, some get damaged, some go missing! Some good weeks, some bad weeks.
13/12/10
Fabulous service. Recommended to friends and family. Miles better than Royal Mail AND you pick up from the door. FANTASTIC!
13/12/10
Issue hasn't been resolved!! Still nobody has arrived to collect my paid for packages ready to be collected already a week late!! Terrible!!
13/12/10
No comment left by this customer.
13/12/10
Collection and delivery with 24 hours - very good service.
13/12/10
Took over a week and a half to get parcel delivered and no mention of any refund or discount as a result
13/12/10
very quick .seamless operation
13/12/10
First class service in every respect.
13/12/10
my parcels have not been collected and noone has contacted me about this & there is no one i can speak to about this coz there is no tel no
13/12/10
Website is showing the shipment was due for delivery on Friday 10th December. There's no explanation of what has happened to it now.
13/12/10
great service but would appreciate more specific collection and drop off times
13/12/10
NEVER CAME TO PICKUP
13/12/10
i am having big problems with this service in regards to city link... 2 missing parcels 6 missed collection days...
13/12/10
Can't think of any obvious improvements for the price you charge. I'm H A P P Y.
13/12/10
Parcel was ment to be collected 1 week ago and still nothing! Paid for next day delivery now still waiting for colection!!! Very poor.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
all good ,thanks
13/12/10
lack of communication regarding collections and deliverys. I realise somethings maybe delayed but this is terrible
13/12/10
Excellent service and good price. Nice, easy to use website. Thanks very much.
13/12/10
took my money with out picking up parcel very bad 2 deal with
13/12/10
poor efert this time. 3 days late picking this 1 up, nearly lost the sale.
13/12/10
Only quibble is I was told I needed to fill in a Pro Former for Eire but it was a waste of my time as it isn't required.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
No comment left by this customer.
13/12/10
Courier never came to collect parcel on arranged day so had to drop off at depo
13/12/10
The items were placed for pick up same day and delivery next day but the items never reached destination until the day after
13/12/10
Items not collected/delivered on time, different item damaged, cant get a response via messages, our customers wanting refunds,i'm not happy
13/12/10
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