We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,774 reviews.
No comment left by this customer.
29/12/10
the collection was cancelled without any communication. Still don't know what is happening!
29/12/10
Collected and signed for at our end no problem, believe it was received also.
29/12/10
No comment left by this customer.
29/12/10
No comment left by this customer.
29/12/10
No comment left by this customer.
29/12/10
Collection as arranged. No problems.
29/12/10
Parcels collected and delivered (x3) on time despite the weather and christmas rush, excellent, very pleased.
29/12/10
swift collection, swift delivery, couldnt ask for more, many thanks
29/12/10
GREAT PRICE AND EXCELLENT SERVICE 10/10
28/12/10
No comment left by this customer.
28/12/10
No comment left by this customer.
28/12/10
No comment left by this customer.
28/12/10
No comment left by this customer.
28/12/10
simple process from pickup to delivery
28/12/10
My parcels have still not been collected from 20 Dec, it's 28 Dec today. My local collection depot was 1.5 days behind with weather???
28/12/10
I know there was snow, but to take an order to deliver on 12th December and still not to have delivered by 25th is VERY poor !!!
28/12/10
this is the second time i have requested a parcel collection and it has not been collected very poor service
28/12/10
No comment left by this customer.
28/12/10
Simple, effective and great value. Have used parcel monkey several times now and would highly recommend.
28/12/10
I, like many others, found a big problem with the weather. I don't know how you can allow for it. Other than that spot on.
28/12/10
No comment left by this customer.
28/12/10
Very fast and efficient service, would highly recommend. Thank you.
28/12/10
Excellent service and value for money.
28/12/10
ABSOLUTELY TERRIBLE SERVICE PARCEL HAS STILL NOT BEEN COLLECTED AND NOBODY HAS CONTACTED ME
28/12/10
The only thing worth a mention is the mobile phone number required for the delivery address as it can be hard to get the number somethimes
28/12/10
No response to emails enquring after delivery. Why does parcel monkey never reply and remain unconractable?
28/12/10
If your contractors cannot collect due to the weather, please ask them to say so instead of suggesting the customer has been at fault.
28/12/10
DHL did an awful job at delivering the parcel, nonetheless your system worked great and flawlessly. Good job.
28/12/10
How did you do??? i have mail you about this item and had no reply, ****it has not been picked up yet*** when will it be picked up?
28/12/10
No comment left by this customer.
28/12/10
parcel monkey needs a phone service.
28/12/10
No comment left by this customer.
28/12/10
You did not pick up any of our parcels neither did you answer our e-mail. Refund required. Will not use again or recommend
28/12/10
Collect
28/12/10
excellent service even during the christmas period
28/12/10
the courier never showed up
28/12/10
Parcels not collected and then the rebooking date was 10 days later
28/12/10
I AM STILL WAITING FOR THIS PARCEL TO BE COLLECTED-I STARTED USING YOU AS WAS LET DOWN BY ANOTHER COMPANY NOW BEEN LET DOWN BY YOU
28/12/10
item had not been picked up and i still dont have a refund from you date of pickup was 16th dec and still cant get incontact with you
28/12/10
