We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,047 reviews.
no commumication after 4 days, then all orders (7) cancelled with no notification to us - had to go to paypal to try & get a refund - v bad
14/12/10
Excellent service by all standards . Superb value. prompt collection and delivery. Amazing!!
14/12/10
This is a excellent service! Collected & delivered to its destination in super fast time. Will use again & recommend to friends & family!
14/12/10
No comment left by this customer.
14/12/10
parcel did not get collected at all , worst costumer service did not response for 4 days, i will try to avoid this service .
14/12/10
No comment left by this customer.
14/12/10
No comment left by this customer.
14/12/10
No comment left by this customer.
14/12/10
apalling service and no response for 3 days on your email contact and couldn,t get through on phone.
14/12/10
Unclear instructions when placing order. Late pick up. 3 days to arrive at destination. Not great.
14/12/10
No comment left by this customer.
14/12/10
pick up very good ,delivery very slow ,package arrived marseille fri morning not delivered till monday !,other courriers deliver on saturday
14/12/10
Excellent service delivered next day definatly use again
14/12/10
The site is very easy to use but the only thing that lets you down is you do not send the printing lables very quickly as I have had too wai
14/12/10
no problems at all, very easy to use, like the fact i can use paypal, collected and delivered when stated
14/12/10
excellent service no problems will use again 5*********
14/12/10
No comment left by this customer.
14/12/10
VERY POOR.. DRIVER ARRIVE NEXT DAY FOR COLLECTION OF PARCEL AND DELIVERED AFTER 2 DAYS.. REALLY DISAPPOINTING
14/12/10
Item was collected and delivered when advised. Good Value. Will deal again
14/12/10
excellent service reasonably priced driver came on time and was friendly x will def use again x
14/12/10
ok
14/12/10
No comment left by this customer.
14/12/10
Easy to use website with clear booking instructions.
14/12/10
the last lot of parcels have been days late poor show am changing services Courier are ****
14/12/10
paid fro 24hr delivery. Courier still got it after 3 days. customer had to drive to reading to get it. I WANT A REFUND REFUND REFUND
14/12/10
No comment left by this customer.
14/12/10
I had to pay £80 compensation. Your courier never collected. Until 3 rd instruction. I am not using you again. I have moved to Courier direct.
14/12/10
The parcel monkey service can not be faulted however DHL have let me down on my Last 2 deliveries by delivering 2 days late on both.
14/12/10
No comment left by this customer.
14/12/10
Courier for the second courier pickup did not pickup. No re-dispatch of driver for following day! Poor service.
14/12/10
Look at the history. I think youi failed to collect at least 12 times! Parcelforce delivered it the next day afte we gave up using you.
14/12/10
THOUGHT THE PARCEL WOULD BE COLLECTED THE SAME DAY WE ARRANGED THE DELIVERY, ESPECIALLY AS ONE OF YOUR VANS ARRIVED WITH A DELIVERY SHORTLY
14/12/10
Excellent service
14/12/10
Next day service is now next week & still waiting for delivery. Unable to get contact via landline, really dissapointed
14/12/10
No comment left by this customer.
14/12/10
you could put the insurance cover upto £50 for free like a lot of other companies do.
14/12/10
parcel collected by Courier failed to deliver have tried for 3 days to contact them with no joy my £100 parcel missing not happy!!!
14/12/10
After a week my parcel has still not been collected, so this is still premature, please collect and deliver my parcel, please?
14/12/10
Easy to use web site, clear instruction, and very competative pricing. I did not even have to go to the P.O.
14/12/10
very poor
14/12/10
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