We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,774 reviews.
The package collection cancelled without notice to me as a customer. I waited at home, only noticed when checking tracking. No refund given.
06/01/11
A brilliant service.. very competitive pricing, very prompt collection and delivery. I wouldn't now use anyone else, thoroughly recommend.
06/01/11
No comment left by this customer.
06/01/11
I had another parcel booked with another company, this parcel was delivered before the other was collected a++ (will use again)
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
06/01/11
As usual excellent service quick pick up, client happy a smooth transaction.
06/01/11
No comment left by this customer.
06/01/11
No comment left by this customer.
05/01/11
good would use a again... reliable....
05/01/11
No comment left by this customer.
05/01/11
great
05/01/11
parcels didnt arrive next day as i was told customer not happy
05/01/11
Problems have been with Citylink not Parcel Monkey. Hopefully new year and no snow they might get there act together. Thank you at PM.
05/01/11
you colleced a parcel on the 22nd and say collection has been cancelled.. you collected one from me yesterday and said u failed to collect..
05/01/11
Only problem I had is that I had to set up a new account, despite having one already; no way to recover old password.
05/01/11
reliable service thanks aaa
05/01/11
No comment left by this customer.
05/01/11
It all happened very smoothly. One minor improvement would be to directly enable me to send the parcelabel to the person who has the parcel.
05/01/11
fast efficient service best thing cheapest next day for up to 10kg only £5.84 by city-link next day! amazing :-)
05/01/11
Great service, fast and reliable..would use again.
05/01/11
Knocks Spots off Parcel2Go... Thoroughly Recommended
05/01/11
If there is a delay state it BEFORE the person making the order does so .. pathetic having a small bit of text somewhere saying this ..
05/01/11
alot of unanswered questions
05/01/11
Excellent service, great value, and a great website
05/01/11
Citylink were late collecting again, as usual......
05/01/11
Very efficient, driver collected at the requested time and was excellent.
05/01/11
Try refunding my credit card for non delivery of this item :-0
05/01/11
No comment left by this customer.
05/01/11
I found the website was very easy to follow and extremely user-friendly. Parcel was picked up as arranged. Excellent service!!
05/01/11
No comment left by this customer.
05/01/11
Courier are getting worse for failed collections and delayed deliveries.
05/01/11
No comment left by this customer.
05/01/11
No comment left by this customer.
05/01/11
Can I use the service without an Ebay item number? Other than that an easy to use, reliable service
05/01/11
No comment left by this customer.
05/01/11
No comment left by this customer.
05/01/11
Parcel was collected on the morning requested and delivered the following day. Will use your company again.
05/01/11
fantastic service and price,will be using again and again
05/01/11
not happy, too forever, damaged when arrived. and the other I'm still waiting for. Get what you pay for :0(
05/01/11
