We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,361 reviews.
Not your fault but the parcel was delayed for 24 hours. I realise its the festive season and the weather has caused delays
03/01/11
Smooth and efficient service.
03/01/11
I paid for overnight delivery and the parcel will not be delivered till THURSDAY, 8 days! VERY BAD SERVICE
03/01/11
Items not collected on due date, no contact, no wiser.
03/01/11
i'm still waiting for my parcel to be collected its been a week ! i'm well upset
03/01/11
The parcel was supposed to be delivered on 24th December; it eventually had to be collected on the 29th December after 2 failed deliveries.
03/01/11
happy with service
03/01/11
appalling
03/01/11
Parcel delayed due to bad weather - understandable. Would have appreciated being contacted, otherwise good.
03/01/11
Very pleased with a excellent service!! thank you.
03/01/11
No comment left by this customer.
03/01/11
The courier did not come - at all ! I have emailed and telephoned without response. I had to take the parcel myself at great inconvenience.
03/01/11
No comment left by this customer.
03/01/11
The idea of the service is amazing and we will definitely use you again, didn't need next day delivery luckily as the snow prevented that.
03/01/11
No comment left by this customer.
03/01/11
Use your company whenever I have a parcel to send, excellent automated service, the driver that collects is so polite & helpful
03/01/11
I will use your Company again.Thanks.
03/01/11
parcel picked up and delivered with no problem. with that type of service ill choose parcel monkey over any other courier service
03/01/11
No comment left by this customer.
02/01/11
I have been waiting for a parcel to be picked up since Dec 26th! 3rd time in a row the pickup has not happened
02/01/11
bit confused - parcel monkey 'automatically' cancelled order without consulting me first - so parcel never collected! Refund given instead!
02/01/11
excellent service, parcel collected despite horrendous weather conditions, delivered safely - thank you :)
01/01/11
could not pick up on 29th-31st December
01/01/11
even though the weather was against you your service was great and i have recommended you to all my friends thanx
01/01/11
The parcel was not collected so I have requested a refund and am awaiting notification it has been done.
01/01/11
Shocking communication
01/01/11
next day delivery took 14 days ! very poor service !
01/01/11
Courier are Unbelievably bad.Same day collection booked 22/12 for next day delivery Actual delivery 31/12. What can we tell our customers?
01/01/11
Delivered two days late, but considering the snow chaos, not too bad.
31/12/10
No comment left by this customer.
31/12/10
Excellent service
31/12/10
No comment left by this customer.
31/12/10
No comment left by this customer.
31/12/10
get a customer service dept (with phones)
31/12/10
Excellent Service, collected item next day as promised and delivered quickly. Excellent value for money service. Will definitely use again
31/12/10
No comment left by this customer.
31/12/10
Would be useful if you could stay logged in to your account on the Parcelmonkey website.
31/12/10
great service - many thanks
31/12/10
No comment left by this customer.
31/12/10
I have two parcels -neither of which have arrived. Courier arent answering calls/emails and didn't deliver after saying wait in all day
31/12/10
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