We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,116 reviews.
Good and easy Webb site to use.
Booked collection and was collected on time.
Would definitely use and recommend
23/11/21 by Jeny
Always great service provided from the company, easy to use. Long term user, very happy. Ta
23/11/21 by Customer
I went through Parcel Monkey and booked a delivery with Parcelforce. Paid extra for next day delivery by noon. The parcel arrived five days later ruined ( it was food). If you complain neither company will take responsibility and you have zero chance of a refund. Parcel Monkey have a good product and their site is easy to use but they are totally reliant on third parties doing their bit.
23/11/21 by Andrew
Very prompt and efficient service
23/11/21 by Customer
Set up process for the delivery was straightforward and great to have the customs labelled printed out, although not so clear what label had to go where on the parcel.
The tracking updates seemed slow/not automatic but this may have been specific to the destination (China).
The delivery took 12 days, so this was longer than promised at purchase and there was an undetailed hold-up at customs due to incorrect documentation - although I attached all documentation provided at time of ordering.
Overall, happy in the end that the parcel had arrived !
23/11/21 by Peter Lane
Great service
Great prices
23/11/21 by Customer
The service I received was poor. Paid a lot of money. Parcel returned. Will never use again, even though they are cheap.
23/11/21 by Ane
Handling and receiving parcel was good. It was delivered to the right address and at the right time and I also received a message & email letting me know when my parcel will be arriving. I put ‘fragile’ tape on the box but still plastic chocolate boxes ended up smashed. Not single but multiple breakages so wasn’t too happy about that.
23/11/21 by Vyte J
easy to use and track
23/11/21 by Roger
Excellent service.
23/11/21 by Chris Customer
I can always rely on Parcel Monkey UK. Whenever I have a parcel to send abroad I use them. They always collect when they say they will. They guide you through all the paperwork you need and the parcel always arrives promptly. I recommend Parcel Monkey UK if you have a parcel to send.
23/11/21 by Jane Frazer
perfect thank you
23/11/21 by Customer
Great service
23/11/21 by Jackie Knivett
The website was easy to use, clear confirmation email and parcel collected on time
23/11/21 by Lau
never showed up to collect parcel kept promissing would come back but one week on still waiting for ANYONE TO show up
23/11/21 by Philippe
I was well impressed with the speed my parcel got to its destination. I would definately use this service again.
23/11/21 by Lynn
I have not received my parcel even after 14 days!
23/11/21 by Customer
First time I used the service. Lots of useful information on getting the parcel ready and local delivery point very close. Much cheaper than the post office. Will definitely use again.
23/11/21 by Customer
Excellent service as always!
Well done
23/11/21 by Customer
Excellent service
23/11/21 by Customer
????
Thanks for being amazing
23/11/21 by Jenny Kona Pariah
Very Easy to use, very quick
23/11/21 by Phil
Good service, website straightforward to use.
23/11/21 by M May customer
Very happy with the service, door to door order. Parcel was taken in time from London and delivered to Scotland the next day with no damages to it.
23/11/21 by Customer
Easy to use website
23/11/21 by peter chapman
If I could give 0 stars I would. Paid for delivery to France 6/9/21 to be delivered in 3 days. We are now at 23/11/21 and it is still in the uk! Customer services are terrible, worst I’ve ever had to deal with in my life. From pre written responses to non at all. No phone number. I’ve had to deal with couriers direct as Parcel Monkey claim they weren’t getting replies….funnily enough I get through to them in 20 seconds and get a full report…and has proven parcel monkey to be liars as I have had proof of couriers replying to them. Parcel Monkey also want another £400+ to deliver my parcel, even though I fully disclosed the contents when initially making order, clearly marking my parcel and adding extra info regards contents! If you have valuable items, are shipping abroad, have ANY reservations about your item, DO NOT USE THIS COMPANY, if anything goes wrong you will be left out to dry. I am having to use my credit card company to help me now
23/11/21 by Lee Mcallister
I found the website okay to use for my first time once I got my head around the options. But it was very convenient to be able to do it online and have someone come and collect our item, saved us some time and effort.
Would certainly use again in the future for hard to return in person items
23/11/21 by Ceri
I was told about Parcel Monkey from a courier company I was working for who wouldnt do a return for me, so went on theyre recommendation who took the return package, I couldnt believe the fact it was the company I was working for collecting the return, i recommend Parcel Monkey to anyone who needs to return goods100%
22/11/21 by Chris
Easy to use and quick response in returning items
22/11/21 by Customer
Excellent service, Good customer interaction, straightforward instructions and clear good tracking. Cannot praise highly enough,
22/11/21 by Gillian Foxhall
Ho spedito 2 pacchi dal Regno Unito, sono rimasti fermi per 2 mesi per poi tornarmi indietro. Nonostante gli scrivessi spesso sullo stato della spedizione non ho mai ricevuto nessuna spiegazione e motivo del ritardo. Rispondono in fretta ai messaggi ma non possono aiutarti in nessun modo, non riescono a controllare nulla o farti avere informazioni corrette. Dopo tutto questo mi hanno anche rigettato il refund. Da evitare come la peste.
22/11/21 by Marco Tosoni
Easy to use and you get the best prices
22/11/21 by Ali sharpe
a better price to use established companys whats not to like
22/11/21 by paul keys
I booked two parcels with Parcel Monkey for a Monday collection by Courier. They didnt come on Monday, or Tuesday. So I got Parcel Monkey to re-book the parcels for Wednesday collection. Courier didnt come again. So I asked for a refund, which I got after a few days. I wasted a lot of time on this mess and Parcel Monkey didnt do anything until I asked them to, and then I had to jump through hoops to get the refund.
22/11/21 by A Customer
So far so good although the parcel has only been delivered to the UK handling company who will forward to the final destination country (the option I selected based on a combination of price & time). Will up it to a 5 once delivery is completed but happy with the service so far.
22/11/21 by Customer M
Delivery times very good. Pity about tracking detail. Collected on 1st Nov and although package delivered to recipient within 10 days, latest update on 6th November. It is now 22nd November.
22/11/21 by Mr ALAN BUHL
Easy to use website , cant fault them
22/11/21 by Steve Reilly
I have had an account with Parcel monkey since 2020. I have now been waiting over 1 week for them to collect an parcel. Everyday we have been given a date it has come and gone without contact. Promises made that are never kept and Now the driver cant find the a business with 1 metre high lettering under a famous motor brand. Must be driving with their eyes closed. What a joke avoid these people if you want a parcel collected.
22/11/21 by cliff Taylor
Arrived when scheduled.
22/11/21 by Vivien Pearson
My parcel was delivered later than expected, however it wasnt time critical, and I was kept informed. Very good service and well priced.
22/11/21 by Terri Hutchinson
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