We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,415 reviews.
Used this website for a first time. Easy to use, with reasonable prices. Highly recommended
01/11/21 by Mariusz
Easy to use and efficient service.
01/11/21 by Customer
The online booking process was easy to follow and quick to complete. We used the service for our business and would definitely recommend it.
01/11/21 by Customer
Brilliant service and so easy and fast
01/11/21 by SHIRE STOVES
Great speedy service and a great price.
01/11/21 by Mel Buddhdev
I had issues with the label in China. I was sending a letter and the only option was for a parcel. In China this caused issues. The rest of the service was good. They need to look at this for letters coming out of China.
01/11/21 by Customer
Excellent service. The courier was polite and efficient and the parcel delivered within 20 hours. Have used this service for the last 4 years and will continue to use it
31/10/21 by Customer
Said they could deliver to the Isles of Scilly but then turned out they couldn’t when the actual courier was commissioned. That courier does deliver to the islands so obviously this company has no idea!
31/10/21 by Stephen
DHL didnt get delivered overnight but that wasnt Parcel Monkeys fault. Their end worked flawlessly and a great price
31/10/21 by Len_0onx
Parcel still not delivered as at 31/10/21 - where is it?
31/10/21 by Jonathan
Excellent service as usual. Thank you
31/10/21 by Steve KIng
Very nice service, collected my parcel from home and reached in Pakistan within a week, love it and will use again in future
31/10/21 by farhan iqbal
Quick and easy collection and delivery.
31/10/21 by Customer
1st class service
31/10/21 by Chilan Whitelegge
Very quick delivery thank you parcel force.
31/10/21 by nihal
Always good service, unlike the Post Office, who are very adept at breaking and losing things.
31/10/21 by Gary
I didn’t know this existed! Great service to know about when you need an item transporting. Shall use again
31/10/21 by Kathleen McGuinness
Always use PM for larger and heavier items and they always impress. Very easy to create a label and post item and always gets there on time and sometimes sooner.????????
31/10/21 by Doug
Quick and easy process. Parcel collected and person very helpful because I didnt have a printer to print out the barcode label. Very quickly delivered and communication incredibly good. VERY positive experience, MUCH better than going to the post office and using Royal Mail. This is the ONLY way I will be sending parcels in the future. Many thanks!
31/10/21 by DP
Picked up and delivered on time. Good communication. Would definitely recomend.
31/10/21 by Customer
Picked up on time and delivered on time by DHL, just what I paid for.
31/10/21 by Frank
Easy to use and efficient
31/10/21 by Sharon
Booking was fine, but collection was a day late and no straight forward contact to deal with anything.
30/10/21 by ADAM F
Excellent service, quick and easy and delivered from UK to Brunei in just over a week. Customer services really good.
30/10/21 by Mills
will use again, very good
30/10/21 by Customer
Excellent service, large selection of offers - simple and easy to use website - parcels booked for collection with parcel force, collected and delivered with no fuss.
30/10/21 by T Parker
Again parcel monkey did the business
30/10/21 by Karl S Harris
Brilliant service. Easy to use and absolutely reliable. Thank you very much.
30/10/21 by Graham
Quick and easy to use. An efficient service. Will use again.
30/10/21 by CWRA
Definitely recommend got the job done quickly and got to the desired location safely.
30/10/21 by Lou
Really simple to use & pay. Good choice of couriers.
Being able to choose between home collection or drop off is an immense help.
Used Parcel Monkey a lot this year - no problems whatsoever.
30/10/21 by Old Buck Restorations
The collection was swift and efficient. Friendly service.
30/10/21 by Customer
Really helpful overview of options and simple to arrange the best one. Great stuff.
30/10/21 by SC
If anything goes wrong with delivery this site is trash. Do NOT bother with insurance as you generally arent covered ( its just an extra revenue stream for them) and one of the latest instances cost me £1200 - and not even a refund for the insurance premium! I dont pay for insurance these days and on balance it pays not to.
29/10/21 by Peter Clinch
I was a little apprehensive using the service at first, the prices were so much cheaper than going direct through Parcel Force, I thought there had to be a catch! But I needn’t of worried, their was no hiccups, it was the same service as buying direct, the parcel arrived quickly to the states, Will definitely use again!
29/10/21 by Customer
No problems at all makes you feel you can trust parcel monkey as all parcels arrive pretty much within the time specified
29/10/21 by MARGARET OTWAY
Useless - what is the point in paying for a premium / 24 hour delivery if it’s going to take longer & the stance by parcel monkey when contacted; cite t&c’s that say it’s not deemed late unless it’s 5-7 days after the 24hour delivery timeframe! Will not use again!
29/10/21 by jason
No problems. Best deal this time was with parcel force............. unfortunately they don’t contact you by email/text like other delivery companies, but you were able to track parcel so can’t grumble.
29/10/21 by Lynn Slater
Everything was almost fine other than I would have appreciated a time slot.
29/10/21 by Ellie Best
Web site was easy to navigate.
After entering details it presented a list of services and costs to choose from. Postage label was easily downloaded and printed.
Parcel was picked up delivered by my chosen carrier.
All in all a good experience.
29/10/21 by Draper
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