We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,802 reviews.
Effective enough
23/10/12
No comment left by this customer.
23/10/12
Reliable and good service, shame they restrict compensation for certain items
23/10/12
No comment left by this customer.
23/10/12
Waited in all day. Nobody came so had to contact you and stay in the next day too.
23/10/12
No comment left by this customer.
23/10/12
No comment left by this customer.
23/10/12
No comment left by this customer.
23/10/12
.
23/10/12
the parcel was not collected on the day i had requested and paid for they came the next day. This has happened twice now with your company.
23/10/12
Very efficient. Straightforward website. Collection and delivery as promised. Very satisfied.
23/10/12
SUPER FAST DELIVERY
23/10/12
No comment left by this customer.
23/10/12
My parcel still has not arrived you website doesn't recognise the traking no you gave me and I can't get hold of you or the courier to chase
23/10/12
Excellent, faultless service
23/10/12
Parcel monkey good. No tracking available from Nightfreight
23/10/12
No comment left by this customer.
23/10/12
Ability to book a collection within a given period of time rather than a whole day
23/10/12
Order for return delivery failed as your system demanded a parcel value and would not accept any amount I entered. A competitor accepted.
23/10/12
Over the past 12 months 25% of my consignments have failed to be collected on the first attempt. I constantly have to chase and re-arrange.
23/10/12
Collection was booked on 16.10.2012, courier arrived only next day morning. Didn't knock the door, put missed delivery card in the door.
22/10/12
The parcel arrived 1 day late, tracking states that there was a delivery failure, this was not possible as the recipient was an open shop.
22/10/12
Collected early delivered on time no problems now thanks
22/10/12
No comment left by this customer.
22/10/12
Great service, but would of expected a discount for multiple parcels....
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
very fast and reliable service cheers
22/10/12
Ability to store standard parcel sizes and weights in account rather than having to retype the details everytime
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
Told would collected next day. Had confirm email. Did not show up. Collected 2nd day. 2nd time has happened, don't offer service can't keep
22/10/12
very good with city link, excellent for sending bikes, fast collection and gets there when they say it will, will use again thanks
22/10/12
No comment left by this customer.
22/10/12
A more detailed time for collection.
22/10/12
Great all round service. Will Definately use again, and again......and again.
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
excellent value, no problems at all, i have recommended you and will definately be using again! many thanks
22/10/12
No comment left by this customer.
22/10/12
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