We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
Our parcel has still not been collected. We have had to call several times to try and rearrange a collection.
22/07/14
Good service, right fares
22/07/14
No comment left by this customer.
22/07/14
your service is excellent and I use it offen never let me or my customers down thank you pm
22/07/14
Very good and easy to use website
22/07/14
No comment left by this customer.
22/07/14
The parcel still on its way, was collected on 14/7/14 and tracking dates are changing at every time when I'm looking it.
22/07/14
parcel arrived safely & in excellent time
22/07/14
Courier didn't turn up. This is the third time this has happened.
22/07/14
Simple process, clear pricing and competitive
22/07/14
need a comments option for both collection and delivery couriers eg. for info on safe place incase not home
22/07/14
Driver didn't turn up on the day requested. Nobody called to inform me there was an issue. Driver went to wrong town!
22/07/14
Item left in full working condition, has arrived broken and in turn left a huge pool of oil over my brand new floor.
22/07/14
No comment left by this customer.
22/07/14
ABSOLUTE RUBBISH - PARCEL NOT COLLECTED AND PARCEL FORCE WILL NO HONOUR THE INSURANCE !!!
22/07/14
No comment left by this customer.
22/07/14
Overall very good could be better if pickup times given
22/07/14
it would be good to be given a 2 hour pickup slot so you don't have to wait around all day for a collection
22/07/14
Parcel Monkey Rocks. Credit to the CEO and all the staffs .
22/07/14
Great service as always, thank you.
22/07/14
excellent service, price was very good, will definitely use again, Thanks
22/07/14
picked up on time and delivered to end destination undamaged,great service,thanks.
22/07/14
no comment
22/07/14
no comment
22/07/14
The parcel wasn't picked up on the day booked which is why I have only selected 'Satisfactory'.
22/07/14
A window for pick up would be very helpful. A whole day wasted waiting.
22/07/14
I had luck, everything was perfect.
21/07/14
no comment
21/07/14
Parcel did not arrive next day as per tracking info, not delivered until next day. I know not guaranteed but has always been so good in past
21/07/14
Parcel Monkey sub-contracting to Parcel-Force are my ideal. Everything goes according to plan.
21/07/14
Easy process from start to finish
21/07/14
no comment
21/07/14
no comment
21/07/14
VERY EFFICIENT SERVICE--WOULD USE AGAIN
21/07/14
not collected on day, collected later thanks agreed next day, no updated tracking info
21/07/14
Very good communication regarding collection. Be good to have text / e-mail to confirm when actually delivered.
21/07/14
Another failed collection and little information provided by Courier as to the reason why -will have to re-arrange - unlikely to use again
21/07/14
When I always make a payment the system says failed when it takes payment?
21/07/14
no comment
21/07/14
Very quick delivery.I will definitely use again in the future
21/07/14
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