We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,019 reviews.
Absolutely brilliant service, above first class and I would recommend without any hesitation, Well Done!!
12/08/14
I was directed to the courier to chase my collection who directed me back to parcel monkey which meant multiple phone calls
12/08/14
No comment left by this customer.
12/08/14
No comment left by this customer.
12/08/14
Good fast service, easy site to use.
12/08/14
You could improve the first communication to me, about when and how the parcel would be delivered.
12/08/14
An allocated time slot would be better.
12/08/14
No comment left by this customer.
12/08/14
No comment left by this customer.
12/08/14
Brilliant idea in principle, but maddening if things go wrong. PM is one of the most difficult companies to contact that I have experienced
12/08/14
Very simple easy steps to follow, the parcel was delivered very quickly at a very reasonable price...thank you
12/08/14
Great service. Good value.
12/08/14
No comment left by this customer.
12/08/14
I always receive great service at a great price from Parcel Monkey/City Link; My local driver is very helpful:
12/08/14
Booked late evening, pick up the next day and delivery to Aberdeen the following day. City Link did well!
12/08/14
No comment left by this customer.
12/08/14
No comment left by this customer.
12/08/14
I cant track the parcel, I have no idea where it is now
12/08/14
Excellent service as always
12/08/14
Cheap, fast, efficient. Thank you
12/08/14
No comment left by this customer.
11/08/14
prompt collection and delivery as scheduled very good service
11/08/14
Good service... please send me special offers as I do not get any.. Thanks
11/08/14
Good as always
11/08/14
would have been good if you guys didn't loose my parcel :)
11/08/14
No comment left by this customer.
11/08/14
No comment left by this customer.
11/08/14
good as usual
11/08/14
No comment left by this customer.
11/08/14
Parcel arrived with the recipient damaged
11/08/14
No comment left by this customer.
11/08/14
£10 for a small parcel seems excessive
11/08/14
liason with courier was bad for the initial collection -dates did not tie up courier used a sub contractor who could not cope with the load
11/08/14
No comment left by this customer.
11/08/14
No comment left by this customer.
11/08/14
No comment left by this customer.
11/08/14
No comment left by this customer.
11/08/14
All went smoothly. The only thing I would like is a time slot for collection as very inconvenient waiting all day for collection.
11/08/14
No comment left by this customer.
11/08/14
No comment left by this customer.
11/08/14
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