We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
Very easy smooth transaction - so happy, I have recommended to a friend and he is about to book himself!
29/07/14
Great service once again
29/07/14
much improved service for bigger parcels
29/07/14
Collection 4 days late, just appalling when you are trying to provide good customer service to clients!
29/07/14
Very good service. Item got to address in Aus within 5 days, will use PM again and recommend them to our friends. Thanks again.
29/07/14
excellent as always
29/07/14
I use your service very often and I have no complaints.
29/07/14
The booking process is a bit cumbersome, particularly if sending multiple parcels.
29/07/14
No comment left by this customer.
29/07/14
Not so good this time, tracking showed as parcel "running late" until 1930, then status changed to delivered some five hours earlier.
29/07/14
Could send a sms message at time of pick up and delivery
29/07/14
very good service - driver attentive polite good and looked after our goods
29/07/14
No comment left by this customer.
29/07/14
No comment left by this customer.
29/07/14
can u let me know why used Courier service however i order the parcel monkey service， also i shipped 2 joint package together。but i got 1
29/07/14
no comment
29/07/14
extremely disappointed as you didnt give delivery instructions to Courier which resulted in us having to pay twice! So spent £27
28/07/14
no comment
28/07/14
I can't fault your service, thank you
28/07/14
no comment
28/07/14
My parcel has still not been collected
28/07/14
Arrived after 1730. If you set a time of 9 to 530 expect you to turn up or at least call or why bother giving you a tel number
28/07/14
Perfect set up. Best I've used and will again
28/07/14
The most important thing is that my documents were delivered safely. More detailed tracking (at least the country!) would be even better.
28/07/14
no comment
28/07/14
no comment
28/07/14
It was really good, definitely to be recommended! Wouldn't change a thing!
28/07/14
The process on the website was great, simple and efficient, the actual process for the service was pretty difficult, the staff at the post
28/07/14
GREAT ONCE AGAIN. 100%
28/07/14
no comment
28/07/14
It would be helpful to have a more accurate idea of when the parcel was to be collected.
28/07/14
no comment
28/07/14
no comment
28/07/14
The pick up was on the scheduled day and the customer said the box arrived without damage. Oddly the price went DOWN after getting a quote!!
28/07/14
Great service, Thanks
28/07/14
My buyer was very happy with the quick delivery - thanks!
28/07/14
Send deliver quicker please
28/07/14
Collection was 2 day late
28/07/14
Good service thank you
28/07/14
no comment
28/07/14
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