We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,786 reviews.
good service but requested am collection collected late in afternoon.will use you again thoigh
10/09/14
The company you suggested (DX) were terrible, item was broke during transit, emailed them, and got no reply. PLEASE HELP!
10/09/14
no problems, good service
10/09/14
great , great , great on time . real cheap /
10/09/14
Very good service and friendly staff
10/09/14
VERY EASY TO USE AND GREAT PRICE SERVICE ALLOWED LARGER PARCELS THAN OTHER PROVIDERS DID, THANKS!
10/09/14
No comment left by this customer.
10/09/14
As per usual, you were half the price of Parcelforce but they did the delivery. I don't know quite how that works, but keep it up!
10/09/14
Worse service I have ever used. Parcel never collected despite confirmation of order. Appalling and would def NOT recommend
10/09/14
very pleased once again!
10/09/14
great service
10/09/14
No problems with collection
10/09/14
No comment left by this customer.
10/09/14
No comment left by this customer.
10/09/14
All good, but it would have been nice to know approximately when the driver was coming to pick up the parcel.
10/09/14
DX secure shipment PM3026593 undelivered but the website says 'completed'. Click on Tracking and it tells me not delivered. Very confusing!
10/09/14
all good
10/09/14
would be helpful having a pick up time +-2 hours so you don't have to wait in all day or take a whole day off work
10/09/14
Excellent company great prices & reliable I won use anyone else, all the couriers are polite & friendly too.
10/09/14
No comment left by this customer.
10/09/14
Parcel Force turned up within 3 hours to collect the item. Service is getting better.
10/09/14
easy to use and efficient
10/09/14
No comment left by this customer.
10/09/14
No comment left by this customer.
10/09/14
No comment left by this customer.
10/09/14
Would not use again
10/09/14
No comment left by this customer.
10/09/14
A TELEPHONE NUMBER TO CONTACT YOU ON. UNABLE TO TRACK PARCEL THROUGH PARCEL MONKEY. HAD TO TRACK THROUGH NORSK INSTEAD, WHY ?
10/09/14
Flawless transaction and delivered early
10/09/14
cant fault thank you
10/09/14
The courier never turned up on day to be collected, they sent an email saying that we had missed our collection!!
10/09/14
service was excellent driver brought the bag and label. perfect for customer return. Also quick delivery
10/09/14
very fast courier arrived in the morning so I did not have to wait all day
10/09/14
Parcel was received later than 24 hours should, reason. The driver was informed too late about my address. Bad organization in the office
10/09/14
Courier didn't even turn up! Waited in a whole day and had to take it to local depot the following day.
10/09/14
No comment left by this customer.
10/09/14
DX did not collect on due date, had to chase, no receipt left, scanner 'broken'. Your site has incorrect phone nr for DX queries.
10/09/14
Only down side to this service, was not being able to book a time slot for the parcel to be collected.
10/09/14
I find it very easy to use
10/09/14
No comment left by this customer.
10/09/14
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